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Is the Net Promoter Score Metric Outdated?

Retently

In a 2003 Harvard Business Review article , Fred Reichheld introduced Net Promoter Score® as a new measure of customer loyalty and satisfaction. That makes the Net Promoter Score, as of 2023, 20 years old — an eternity for a customer success metric in the fast-paced world of technology.

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Net Promoter Score: What Is It, Anyway?

Oracle

Enter Net Promoter Score® (NPS®). What is Net Promoter Score? Created in 2003 by Fred Reichheld , a partner at Bain & Company , NPS gathers insights about customer loyalty which businesses can use to improve CX and facilitate organizational transformation. ” NPS in real life.

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12 Customer Net Promoter Score Facts That Will Blow Your Mind!

SurveySparrow

If you’re a manager or business owner, it’s just impossible to sleep some nights, won’t you agree? And one simple way to make this dream come true is by measuring customer net promoter score. Here’s our compilation of 12 interesting facts on NPS score to help you understand this metric a little more.

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How to Set Industry NPS Benchmarks and Why It Matters

Lumoa

Net Promoter Scores are always an interesting topic of conversation, and industry NPS benchmarks even more so. A Net Promoter Score (NPS) is a metric used to measure customer loyalty and satisfaction. An NPS is calculated by subtracting the percentage of detractors from the percentage of promoters.

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4 reasons Net Promoter Score (NPS) matters to product management teams

delighted

Guest contribution by Lawrence Tai, Product Manager at Nike. For many, the answer is Net Promoter Score, or NPS for short. Skip ahead to find out how your product management team can use NPS to improve your business and consumer engagement experience. 80% (promoters) – 12% (detractors) = 68.

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NPS, A Key Element of Customer Service Excellence

NobelBiz

The Net Promoter Score or NPS is one of the most widely used key performance indicators by call centers to measure customer loyalty and satisfaction. In 2003, Fred Reichheld, a strategy consultant at Bain & Company, introduced the Net Promoter Score in his article “ The One Number You Need to Grow “.

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Net Promoter Score 101: A Comprehensive Guide for Beginners

Retently

In this article we’re going to dive into the basics of Net Promoter Score® (NPS®) — a metric used to assess how loyal your customers are and how likely they are to recommend your company to their personal and professional network. What is Net Promoter Score? Luckily, there is. What is NPS.