Provide Support

JANUARY 6, 2020

In 2020 customers will become smarter as their expectations for service and customer experience are set by best brands. As a result customers will walk away searching for better experience. When a customer wants to get in touch, they will reach for the most convenient communication method. Read more.

Video 52

Video Customer Service Social Media Trends 52

Provide Support

DECEMBER 19, 2017

The Impact of Customer Service on Purchase Decisions. Zendesk survey revealed that 62% of B2B and 42% of B2C customers purchased more after a good customer service experience while 66% of B2B and 52% of B2C customers stopped buying after a bad customer service interaction. Read more.

Customer Service 63

Customer Service B2C B2B Survey 63

Provide Support

DECEMBER 12, 2017

5 Ways Big Data Will Improve Customer Service. In the abundance of more or less similar products, customer service has become by far the most influential brand differentiator these days. In this article, we will show you 5 ways how big data improves customer service.(.). © 2003 - 2017 Provide Support LLC.

Data 62

Data Customer Service Study Trends 62

Provide Support

OCTOBER 6, 2016

The Power of Positive Thinking in Customer Service. It’s no secret that customer service jobs are often associated with negativity. Dealing with customer complaints, negative feedback and frustration on a day-to-day basis can be a pretty stressful experience. © 2003 - 2015 Provide Support LLC.

Customer Service 83

Customer Service Customers Feedback Customer Experience 83

Provide Support

JUNE 1, 2017

5 Tips for Effective Leadership in Customer Service. Customer service team success is most significantly influenced by service-focused culture that starts at the top and works its way throughout the company. In one of my previous articles, I have also touched on the topic of Servant Leadership in customer service.

Leadership 65

Leadership Tips Customer Service Culture 65

Provide Support

MARCH 15, 2017

Your customer service employees are your brand representatives, the human face and the voice of your company. Their competence, soft skills and communication habits count tremendously toward the quality of the service they provide to your customers and impact overall customer satisfaction. Read more.

Infographics 69

Infographics Customer Service Customer Satisfaction Training 69

Provide Support

MAY 23, 2017

6 Study-Backed Tips for “Best in Class” Customer Service. Good quality customer service is the best interest for both companies and their customers today. In the markets overflowing with similar products, offering a special memorable service is a foremost way to stand out from the crowd. Read more.

Study 69

Study Tips Customer Service Customer Expectations 69

Provide Support

JANUARY 10, 2018

How many changes will 2018 bring about for those in customer service? And if so, what does the future hold for human CSRs and what will be the role of AI in customer service then? © 2003 - 2017 Provide Support LLC. What innovations and technologies will be transforming the world and shaping its future? Read more.

Virtual Agent 70

Virtual Agent Customer Service Chatbots Innovation 70

ShepHyken

APRIL 30, 2018

Each week I read a number of customer service and customer experience articles from various resources. 16 Statistics Showing Data’s Influence on Customer Experience by Tricia Morriss. My Comment: Data and personalization ate HOT topics in marketing and customer experience. Some are exciting.

Net Promoter Score 81

Net Promoter Score Customer Service Self Service NPS 81

Provide Support

SEPTEMBER 27, 2017

Key Personality Traits for A Perfect Service Rep. Providing outstanding customer service naturally starts from finding and hiring the right employees for your customer support team. But beyond that, there are certain characteristics and qualities that set excellent customer service employees apart. (.).

Customer Service Representative 58

Customer Service Representative Customer Service Culture Customers 58

Provide Support

FEBRUARY 8, 2018

Predicting what the future of customer service will be like a few years from now there is absolutely no room for doubt that artificial intelligence is going to transform the way businesses interact and engage with customers. © 2003 - 2017 Provide Support LLC. Human Powered Live Chat. Read more. Permalink | No comment.

Chatbots 62

Chatbots Customer Service Interaction Survey 62

Provide Support

FEBRUARY 15, 2018

Critical Thinking For Customer Service. Customer service jobs require a composite mix of soft and hard skills for success. To positively interact with customers and team members we need social and emotional intellegence, and self-regulation skills. © 2003 - 2017 Provide Support LLC. Read more.

Customer Service 50

Customer Service Tips Industry Customers 50

Provide Support

MAY 2, 2017

Keeping customers happy. The only definition of happiness that matters is the one that applies to customers, and a happy customer is one that’s loyal, that keeps coming back for repeat purchases, and one that recommends you to family, friends and social media followers. © 2003 - 2017 Provide Support LLC. Read more.

Tips 56

Tips Customer Service Social Media Customer Retention 56

NobelBiz

NOVEMBER 24, 2020

The Net Promoter Score or NPS is one of the most widely used key performance indicators by call centers to measure customer loyalty and satisfaction. In this article, we will show you how to calculate, interpret, and use the NPS as a customer loyalty lever. Passives : Customers who gave a score of 7 or 8.

NPS 52

NPS Net Promoter Score Customer Service Effort Score 52

Provide Support

APRIL 3, 2018

What’s the most important thing a business needs to do to improve relationships with their customers and keep them coming back for more? The answer is pretty obvious, and yet so often overlooked: providing a delightful customer service. Happy agents are more likely to go above and beyond while servicing your customers.

Customer Service 51

Customer Service Management Exceptional Customer Service Employee Engagement 51

Provide Support

OCTOBER 6, 2017

Customer Service KPIs for Live Chat Teams. Customer service representatives play a key role in business growth and promotion – by supporting customers they build trust and improve brand awareness, reduce the number of complaints and facilitate your marketing efforts. © 2003 - 2017 Provide Support LLC.

Customer Service 54

Customer Service Customer Service Representative How To Customers 54

Help Scout

MAY 14, 2021

When you provide a tool that your customers rely on to achieve their daily goals, a common guiding value is a user-first mentality. For Brain.fm, this means achieving as much visibility into and consistency of customer success as possible. We’re absolutely obsessed with customer success.”. But what does this actually mean?

Effort Score 110

Effort Score Metrics Report Customers 110

Provide Support

MAY 9, 2017

New Customer Service Trends. No business can afford to be a customer service laggard. businesses each year following bad customer experiences. Forrester data shows that 72% of businesses say that improving the customer experience is their top priority. © 2003 - 2017 Provide Support LLC. Read more.

Trends 48

Trends Customer Service Tips Survey 48

Provide Support

AUGUST 18, 2016

Should Everyone Do Customer Service. No one is so high up in the organization that they are above waiting on customers — Jack Mitchell, “Hug Your Customers” There’s a great deal of talk today about the importance of customer service as a key competitive differentiator. Read more.

Customer Service 40

Customer Service Call Center Customers Company 40

Provide Support

DECEMBER 20, 2016

How to Become an Expert in Customer Service. As a customer service manager or representative, you know first hand just how important it is to provide quality, effective customer service – especially in today’s world where social media dominates. © 2003 - 2015 Provide Support LLC. Read more.

Customer Service 40

Customer Service How To Social Media Consulting 40

Provide Support

MAY 17, 2016

According to McKinsey survey 70% of buying experiences are based on how the customers feel they are being treated. More and more companies put the customer service at the forefront today. Consumers get used to those technologies and when it comes to customer experience expect modern approach from businesses. Read more.

Infographics 50

Infographics Tips Customer Service Survey 50

Provide Support

MARCH 9, 2016

Cleaning Customer Service from Inefficiencies. Inefficiencies in customer service affect not only the company’s profits and image, but contribute a lot to customer frustrations. Let’s take this opportunity to clean the relationships with our customers. © 2003 - 2015 Provide Support LLC. Read more.

Customer Service 40

Customer Service Multi-Channel Customers Report 40

Micah Solomon

OCTOBER 12, 2018

The author, Micah Solomon, is an author, consultant, influencer, keynote speaker, and trainer in customer service, customer experience, customer service culture, and hospitality. Customers today are looking for a genuine style of customer service and are allergic to anything that feels insincere or saccharine.

Consulting 40

Consulting Customer Service Hospitality Culture 40

CSM Magazine

MARCH 3, 2021

Vivantio , a leading provider of customer service optimization software and solutions, has launched a new report, “ Leveraging Breakthrough Service to Transform Your B2B Enterprise.”. Businesses in today’s remote world need to meet the needs of their customers’ elevated expectations. About Vivantio.

B2B 105

B2B Report Roadmap Competitive Advantage 105

Provide Support

JULY 11, 2017

6 Reasons Why You’d Like a Career in Customer Service. And then there are the “solid” jobs, jobs that offer vital services and are always in demand. Customer service positions are proving to be the best of both worlds , offering a much in demand career that is projected to grow within the next decade.

Customer Service 40

Customer Service Customers 40

Provide Support

JULY 21, 2016

Lessons Learned Working In Customer Service. With so many stories of bad customer service we hear these days, many people are getting the impression that customer service jobs are entry-level or unimportant roles taken just to get by until a better opportunity. © 2003 - 2015 Provide Support LLC.

Customer Service 40

Customer Service Customers Customer Experience Tips 40

Provide Support

MAY 4, 2016

Key Aspects of Customer Service Agent Training. Customer experience is now winning the leadership race to become the main business differentiator. Hence, the need to create a strong customer service team which will enable the delivery of great customer experience. © 2003 - 2015 Provide Support LLC.

Training 40

Training Customer Service Leadership Innovation 40

Provide Support

FEBRUARY 28, 2017

Customer Service Quality. Almost all businesses strive to offer superior customers service. There are certain factors that negatively affect customer service quality and do not allow companies to reward their customers with exceptional customer service. © 2003 - 2017 Provide Support LLC.

Customer Service 40

Customer Service Exceptional Customer Service Customer Service Representative Customers 40

Provide Support

MARCH 11, 2020

Unlike in-person or telephone interviews, email surveys can reach larger numbers of customers in a shorter period of time. Unfortunately, metrics can’t give you a full picture and tell you everything about the product-market fit, customer satisfaction, and expectations. But how do you encourage customers to provide their feedback?

Feedback 66

Feedback How To Survey Customer Satisfaction 66

Provide Support

FEBRUARY 24, 2016

10 Do’s and Don’ts of Excellent Customer Service. These days, the phrases “go above and beyond for the best customer service experience”, “the customer is always right” and “the customer is king” have become one of the most cliched and repeated in marketing. © 2003 - 2015 Provide Support LLC.

Customer Service 40

Customer Service Poor Customer Service Customers Marketing 40

Provide Support

MAY 25, 2016

How to Build a World-Class Customer Service Team. Every business owner knows that in today’s highly competitive marketplace excellent customer service is more than a preference – it is a prerequisite for sustainable growth and business success. © 2003 - 2015 Provide Support LLC. Read more.

Customer Service 45

Customer Service How To Sales Brands 45

Provide Support

APRIL 13, 2017

Why Is It Important to Have Customer Service Knowledge Base Software? Customer service is a defining quality of almost any business nowadays. Today, people can acquire services and products online, and the market in general is more competitive, hence customer service started to play a more important role.

Knowledge Base 40

Knowledge Base Software Customer Service Customers 40

Provide Support

SEPTEMBER 12, 2016

Customer Service Tips. Your customers like to be liked and to feel they are important. It tells customers who you are and how you feel and what kind of service to expect from you. In this blog post I would like to offer four customer service tips to greet your customers. Here they are: (.).

Tips 40

Tips Customer Service Competitive Advantage Customers 40

CSM Magazine

SEPTEMBER 26, 2023

Premier BPO’s team was honored with two awards: The SOCAP Customer Service Star and the SOCAP Supreme Trainer. These accolades underscore Premier BPO’s commitment to delivering quality customer service through innovative training and ongoing improvements.

Innovation 59

Innovation Training Industry Customer Service 59

Provide Support

NOVEMBER 2, 2016

7 Tips for Maintaining A Positive Attitude in Customer Service. There’s no surprise that customer service is among occupations that commonly involve quite a high number of stressful experiences. In my previous blog post I outlined 5 reasons why you should embrace a positive attitude in customer service.

Tips 40

Tips Customer Service Report Customers 40

Provide Support

JUNE 23, 2016

How to Build a World-Class Customer Service Team. It’s undoubtedly true that basing your business around customer service always pays off. These days, we’ve been witnessing many amazing stories of companies that made customer service a key pillar of their business and eventually the face of their brand.

Customer Service 43

Customer Service How To Customers Brands 43

CSM Magazine

OCTOBER 19, 2020

With keen competition in the eCommerce space, customer service is a top priority. Alon Ghelber looks at some of the top Shopify Customer Support apps available today. Also, interruptions in the supply chain caused by COVID-19-related work interruptions have required more efficient communications between companies and customers.

Ecommerce 98

Ecommerce Social Media Chatbots Customer Service Strategies 98