GlowTouch

DECEMBER 10, 2020

Happy customers buy more, are more loyal to their preferred brands, and are willing to be your company’s ambassadors. This adds an advocacy element to customer care but and who does not like thinking that the brand is looking out for them? Service today is a crucial point of differentiation. About GlowTouch.

Trends 52

Trends Customer Service Self Service Contact Center 52

GlowTouch

NOVEMBER 6, 2020

Is your brand aware of how? Support and service matter because brand loyalty is being eroded, and the experience is becoming more important than whatever the client is selling. As a contact center outsourcing provider, our mindset is one of ensuring outcomes. Humanize the brand. The time to prep, the time is now.

Sales 52

Sales Ecommerce Contact Center Return on Investment 52

GlowTouch

SEPTEMBER 22, 2020

The ‘experience’ speaks to all contact that people have with a product or service, from discovery to purchase to after-care and beyond. Our role is to be ambassadors of the brands who entrust us with customer care, essentially to provide the level of responsiveness and effectiveness that reinforces the consumer’s original buying decision.

Return on Investment 52

Return on Investment Contact Center Omni-Channel Touchpoint 52

COPC

MARCH 24, 2020

COPC® Lean Six Sigma for Contact Centers. COPC® Data Analysis for Contact Centers. has been advising VMOs since 2002, helping clients maximize the value they gain from their outsourced service providers (OSPs). Helping Brands Rapidly Adopt a Work-At-Home Model. Certification Services. Contract Review.

Consulting 40

Consulting Training Call Center Travel 40

GlowTouch

JULY 6, 2020

They want to purchase from wholesome brands with a positive reputation that strives to make a positive impact on the world around them. Protects and Improves Your Brand’s Reputation. A brand’s reputation is everything. Improve brand awareness among your target audience. Attract Positive Attention and Reviews.

Omni-Channel 52

Omni-Channel Return on Investment Culture Sales 52

GlowTouch

OCTOBER 16, 2020

As online reviews, business ratings, and social media posts became staples, customer support experience is now an integral part of any company’s reputation and success, especially for online brands. Being active on social media helps market your brand and shows your community that you are ready to answer questions or concerns.

Company 52

Company Social Media How To Chatbots 52

GlowTouch

AUGUST 26, 2020

You could spend your money on expensive contact center software, increase your payroll costs, and invest heavily in training… or you could pay an outsourcing firm to handle all of that for you, and focus your resources on other aspects of the business. Simply put, you have a choice. About GlowTouch.

Customer Satisfaction 52

Customer Satisfaction Contact Center Software Contact Center Omni-Channel 52

GlowTouch

MARCH 1, 2021

Features used to be limited to luxury car brands and expensive upgrades but over time, basic connectivity features have become more standard and ubiquitous among brands. Luxury brands offer deluxe features to increase automation and provide extra convenience and peace of mind. On top of that, you can pay for premium options too.

Connections 52

Connections Consumers Entertainment Travel 52

GlowTouch

APRIL 28, 2020

When agents are vigilant about responding to complaints and issues, and “put their best foot forward” in offering assistance and advice, then your brand’s reputation is sure to benefit. #5. GlowTouch provides outstanding contact center and technology outsourcing solutions to clients around the world.

Trends 52

Trends Self Service Social Media Call Center 52

GlowTouch

JUNE 12, 2020

Businesses endeavour to improve sales by earning customer loyalty and creating a brand image through quality support. If you’d like to learn more about our wide range of solutions, contact us today. GlowTouch provides outstanding contact center and technology outsourcing solutions to clients around the world.

Social Media 52

Social Media Omni-Channel Return on Investment Training 52

Natalie Petouhof

JULY 26, 2016

Brands must recognize that customers’ hardwiring of the brain’s and their neurological desire for flow and easy of use as part of the cost of doing business. With the word-of-mouth social networks provide, brands need to heed the seriousness of differentiating their brand’s customer experience or be left in the dust.

Handbook 40

Handbook Customer Experience Resources Customers 40

GlowTouch

JULY 2, 2020

How agents respond, their tone, ‘voice’ and persona, should reflect the client’s brand. GlowTouch provides outstanding contact center and technology outsourcing solutions to clients around the world. Founded in 2002, our 1,700 employees deliver for our clients by combining operational excellence with high-touch engagement.

Chatbots 52

Chatbots Multi-Channel Training Wait Times 52

Kustomer

OCTOBER 28, 2022

Customers gravitate toward brands that have differentiated customer service, leaving those that don’t in the dust. With this in mind, brands now realize that customer service is directly tied to their revenue, and are modernizing applications. By ignoring customer service, brands are missing out on market share and revenue.

Customer Engagement 105

Customer Engagement Engagement Omni-Channel Customer Centricity 105

GlowTouch

APRIL 2, 2021

There is an element of truth in that, but it barely scratches the surface of all that happens within a contact center. In this manner, a support or service team moves from being a cost center into being a revenue and customer retention center. Promoting the Customer Experience. Outsourcing Customer Service.

e-support 52

e-support Contact Center Return on Investment Trends 52

Kustomer

JANUARY 14, 2021

Knowing aspects such as who the customers are, what they’re looking for, how they interact with the brand, etc, are all helpful when adjusting products or policies to better fit the customer demographics. Next is evaluating how the brand should go about in creating and enforcing their customer service ideals. Tell us a little more.

Omni-Channel 81

Omni-Channel How To Multi-Channel Contact Center 81

GlowTouch

APRIL 27, 2021

This trend is reinforced through collaborations between tech and fashion brands, such as Levi’s Commuter Trucker Jacket with Jacquard by Google , enabling users to access their phones and Google services. For more information about wearable technology trends in 2021, contact us at GlowTouch today. Smart Clothing and Footwear.

Trends 52

Trends Technology Sports Fashion 52

GetFeedback

JANUARY 6, 2020

To meet the needs of the emerging B2B consumer, B2B marketers need to rethink and evolve every aspect of their strategies, programs, and tactics, from branding to lead generation and post-sale engagement. Verint, which sells solutions in the contact center space, created a 24-foot journey map that they displayed at their customer conference.

Customer Journeys 195

Customer Journeys B2C B2B Social Media 195

GlowTouch

JANUARY 15, 2021

Quality customer service is central to creating a positive customer experience (CX), more so when CX is all set to surpass other factors such as product and price as the best way to make your brand stand out. Good experience while dealing with your brand is worth paying 25% more money to 86% of consumers. Work with GlowTouch.

Tools 52

Tools Self Service CRM Infographics 52