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CX Secrets: CX Leaders Shouldn't Focus on Managing Feedback Systems

PeopleMetrics

Where we see people getting into rabbit holes is when they spend too much time on the actual system of feedback. Either somebody on your team should be able to handle the day-to-day of managing that feedback system, or you should use a partner like PeopleMetrics to handle it. That is where a majority of your time should be spent.

System 76
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Why the rise of intellectual property value means IP leaders need better budget management

Clarivate

Since adopting IAS 38 Intangible Assets in 2001, the International Accounting Standards Board has made several revisions to reflect the growing importance of these assets. Forecast gives you powerful budget forecasting capabilities, seamlessly integrated with Clarivate IP management systems (IPMS).

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Cautionary tale—BNPL disrupts with faster, smarter, more personalized payment solutions

Maru Group

System 1) customer experiences, over service-led (i.e., System 2) solutions. The distrust stems from the 2001 Corralito policies in Argentina restricting people’s ability to withdraw cash from their accounts. Right time, right place There is no doubt that the success of BNPL solutions is due in part to economic instability.

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Passing the test of time: Is it still possible to stay in business for 100 years?

Vonage

In 2001, over six decades after its foundation, Toyota created an ideology that now shapes its entire approach to manufacturing cars. Although the manufacturer retains a central managerial system, this means every employee within the company is encouraged to offer feedback. People are key to any business. The Toyota way.

eBook 206
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5 Positive Things SaaS CEOs And Leaders Should Do To Get Through COVID-19

Gainsight

As leaders, whether in business, our families, or our communities, we have a role to play now just as our leaders did in 2001 to help them deal with that fear. Post to your internal Slack (or whatever your comms system is) frequently. In a conspiracy of calendar coincidence, my little brother’s 21st birthday was on Friday 9/15/2001.

Airlines 126
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McDonald’s Appoints Manu Steijaert as Global Chief Customer Officer

CSM Magazine

Steijaert has more than 20 years experience in McDonald’s System. Steijaert began his McDonald’s career as a field service consultant in 2001. Manu’s deep understanding of the needs of our customers and his rich perspectives from multiple markets will be invaluable in leading this new team.”.

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If you build it, people will come—when you build what matters

West Monroe

From inventing digital music and the iPod in 2001 to launching the iPhone in 2007 to imagining a new way to experience television with AppleTV, the company has innovated to provide a value so high that people are willing to give up a week’s salary to buy an Apple product. Tangible value. A one-for-all and all-for-one orientation.