PeopleMetrics

MARCH 12, 2018

Of course you do! External benchmarking is insightful, of course, but have you ever considered utilizing the power of internal benchmarking? Sean McDade founded PeopleMetrics in 2001 and he is the architect of the company’s customer experience management (CEM) software platform.

Net Promoter Score 70

Net Promoter Score CEM Video Hotels 70

Bizagi

AUGUST 18, 2020

Much later, of course, came a myriad of disciplines and technologies that were not initially related. Indeed FANUC, a robotics manufacturer in Japan, has been operating a lights-out factory since 2001. Of course, if you are a mobile phone user, you know much of this isn’t precisely new.

Comparison 64

Comparison Course Industry Technology 64

Kerry Bodine

OCTOBER 12, 2016

And, of course, we’ve seen tech giants, management consulting firms, and even financial services companies gobbling up UX and service design firms. But thinking that we’ve seen the last of service design agencies is like thinking that we’d seen the last of startups when the first dot-com market collapsed in 2001.

Consulting 120

Consulting Financial Conference Industry 120

Kerry Bodine

OCTOBER 12, 2016

And, of course, we’ve seen tech giants, management consulting firms, and even financial services companies gobbling up UX and service design firms. But thinking that we’ve seen the last of service design agencies is like thinking that we’d seen the last of startups when the first dot-com market collapsed in 2001.

Consulting 120

Consulting Financial Industry Touchpoint 120

Comm100

JULY 12, 2018

Of course, there’s also the equally frightening vision of Hal from 2001: A Space Odyssey. Arnold Schwarzenegger uttered these iconic words in Terminator, and it’s the image of robots running havoc that is most often in people’s minds when they think of machine intelligence and AI.

Customer Service 103

Customer Service Tips Entertainment eBook 103

PeopleMetrics

JUNE 17, 2020

Moments of truth may involve the aforementioned digital experience (web site visit, chat with customer service, app experience), calling into a contact center, and of course, traditional in-person experiences. He founded PeopleMetrics in 2001 and is the architect of the company’s customer experience management (CEM) software platform.

CEM 83

CEM Touchpoint NPS Survey 83

transcosmos Information Systems

JULY 24, 2018

Among these new panaceas is Artificial Intelligence, a concept you may have first heard of in the 1999 Robin Williams movie, “Bicentennial Man” or the 2001 Spielberg hit “A.I. Of course, these systems, no matter that it’s powered by AI, is only as effective and efficient as its human masters. Artificial Intelligence.”.

System 85

System Technology Government Connections 85

PeopleMetrics

MAY 24, 2018

Entrepreneurs looking for a crash course on how to best listen to customers and use that feedback to improve their business will benefit from the book as well. It is also relevant for anyone who is interested in CX or wants to learn more about how customer feedback can be used to drive business results.

Feedback 54

Feedback CEM Chief Customer Officer ROI 54

NetBase

DECEMBER 4, 2019

After turning down Google, Excite and @Home Network merged – and subsequently went bankrupt together in 2001. Yahoo, WebCrawler and Lycos all went the way of search (none did as well with it as Google, of course) though each hit its own snafus with side ventures as well. Misplaced priorities, indeed. And without a time machine.

Data 52

Data Analytics Social Media Trends 52

COPC

JUNE 28, 2016

I have been buying shoes from Zappos.com since 2001. They, of course, agreed. This is part of our occasional series called CX Stories, which are personal accounts by COPC Inc. employees about their own positive customer experience. This story is from Judi Brenstein, vice president, COPC Inc.

Travel 46

Travel Policies Customer Satisfaction Customer Expectations 46

Helen Dewdney

NOVEMBER 6, 2020

Supporters of the campaign established the Tap Water Awards which were given to Edinburgh Festival Fringe performers between 2001 and 2006, in a campaign of opposition to the high profile Perrier Awards (Perrier is owned by Nestle). If you’re a free-marketeer, you’ll think, ‘Well, of course they are.

Sports 75

Sports Poor Customer Service Consumers Social Media 75

PeopleMetrics

APRIL 28, 2015

Between 2001 and 2013, the number of large banks grew by 29% while small banks shrank by 24% (from 8,263 to 6,279) (Source: Mercatus Center at George Mason University (c) April 2014 The Financial Brand ). Of course, it's likely that a few customer segments will emerge from a Wows and Woes study.

Banking 48

Banking Customer Experience How To Financial 48

Wired and Dangerous

MAY 5, 2021

Currently, secrecy provisions relating to ONI information are contained in the Intelligence Services Act 2001 , and this Bill moves them from that Act into the ONI Bill and makes minor changes to reflect changes in drafting practice oni enterprise agreement.

Government 91

Government Financial Sales System 91

Amity

NOVEMBER 25, 2014

By early 2001, we had enough customers that we realized we needed someone to help manage the customer base. Amity: This is a case study in situation/solution/impact and experience that you can leverage having been there and of course we can all learn from. Amity: You were a pioneer in the Customer Success – how did you break ground?

Customer Success 48

Customer Success Chief Customer Officer Financial Sales 48

PeopleMetrics

APRIL 9, 2018

Like many of my peers, I too broke into the customer experience space by way of the market research world—working at a large firm on a variety of highly valuable market research programs before founding PeopleMetrics in 2001. So why does the transition from market research to customer experience come so naturally to CX professionals?

CEM 70

CEM Marketing Voice of Customer Video 70

PeopleMetrics

JANUARY 28, 2021

And our panelists today are of course, Sean McDade, our founder and CEO, and then Kirk Lohbauer, Audrey Squaresky, and Ripal Patel from the team here at PeopleMetrics. I joined in 2001 when I started the company on January 26, 2001 - so it's 20 years today the company was founded. Sean McDade: Alright, I'll kick it off.

Feedback 62

Feedback Customer Experience ROI Industry 62

Lithium

JUNE 27, 2022

Shouted in the news as a frightening new buzzword and strewn throughout pop culture, from Skynet in the Terminator series or HAL 3000 in 2001: A Space Odyssey , artificial intelligence has developed an unsettling otherness. This narrative does make for a great science fiction horror story, but it’s a bit off course from the truth.

Self Service 52

Self Service Chatbots System Airlines 52

SurveySparrow

JULY 9, 2021

The British Doctors Study, which ran from 1951 to 2001, yielded results that strongly indicated the link between smoking and lung cancer. That is really what drives us at Surveysparrow, that you might find something in the results that you didn’t expect, and it might change the course of your company for the better.

Study 52

Study Examples Survey Trends 52

Wired and Dangerous

MAY 14, 2021

Ankara calculated that the move would pressure the European Union into supporting its course in Idlib and secure additional funding for the Syrian refugees in Turkey. While the Turkish government needed a public relations victory, it had deeper motives in opening the borders.

e-support 91

e-support Government Policies Examples 91

AWS Machine Learning

SEPTEMBER 6, 2023

In 1996 I received my Bachelor of Science degree from Hebes University, and in 2001 I received my MBA degree from Peking University.n#Person1#: Which course did you like best?n#Person2#: n#Person2#: Because I am very interested in administration and I did take some courses in it. n#Person2#: In fact my records were excellent.

Training 105

Training Advertising Data Examples 105

Russel Lolacher

FEBRUARY 20, 2023

You know, one of the other things we look at is an education, the decline of career and technical education programs, regardless of whether or not those are students who are then going directly into the work world, or people who are just taking the courses. And of course, with a pandemic. Work is another key piece.

Leadership 52

Leadership Culture Training Study 52

LiveChat

SEPTEMBER 15, 2017

In 2001, American scholar Nassim Nicholas Taleb advanced the black swan theory in his book Fooled by Randomness: The Hidden Role of Chance in Life and in the Markets. Black swans are rare and unpredictable events that change the course of history. Remember that you are a black swan. We can’t predict them.

Marketing 39

Marketing How To Airlines Strategy 39

Kustomer

JULY 8, 2021

That’s actually been around since 2001 and for the first eight to ten years of its existence, we did quite a bit of outbound, which was who was buying cloud0-based solutions at that time. Of course they can afford to. Maybe five, I don’t know. Darryl Addington: (04:41). Yeah, that’s right. Trillion dollar company.

Contact Center 98

Contact Center Self Service Examples Consumers 98

Grade.us

FEBRUARY 17, 2020

I’ve been doing sales calls since 2001. Google just happen to use links to calculate website popularity and PageRank back then, so of course, it changed how marketers used them. You and I, we know this stuff, but for someone who’s not familiar with it, you have to start from the bottom of how search works. What do you do?

Social Media 30

Social Media Management Industry Strategy 30

Grade.us

JUNE 17, 2019

April of 2001, we re-formed the company as Orbit Media Studios, now doing websites. Every eCommerce site integrates with a different gateway, of course. I wanted to build websites and do things that combined the creative and technical, the heart and the science. Right away I knew I had to learn SEO, and I had to learn analytics.

Banking 39

Banking Ecommerce Analytics Conference 39

SmartKarrot

FEBRUARY 4, 2022

Founded in: 2001. To be more specific, they provide a variety of software development, IT certification, and cybersecurity courses to ensure that teams are up to date on all things software. The platform competes Constant Contact and Klaviyo. Founder(s): Ben Chestnut, Dan Kurzius, Mark Armstrong. Founded in: 2004. Ring Central.

Company 10

Company Software Financial Tools 10

BirdEye

MAY 17, 2023

Ever since the release of the iPod in 2001, Apple has been redefining the role of electronics in our lives. As you develop a strategic outlook, you’ll need a compass that ensures your company will remain on course. Apple’s ingenious product line embodies its commitment to introducing revolutionary solutions.

Examples 98

Examples Innovation Sports Social Media 98

Customer Guru

JULY 3, 2018

Customer experience, but of course. It is remarkable that the company was founded in 2001 more as a side-project by founders Ben Chestnut and Dan Kurzius. And of course, once you have sent the email successfully, you have the monkey hand right back to give you an enthusiastic high five! Source: MailChimp. Source: MailChimp.

Culture 94

Culture CRM Training Employee Engagement 94

Wired and Dangerous

MAY 5, 2021

This agreement supersedes all prior understandings, representations, negotiations and correspondence between the student and Rice University, constitutes the entire agreement between the parties with respect to the matters described, and shall not be modified or affected by any course of dealing or course of performance.

Government 70

Government Insurance Transportation Banking 70