Comm100
JULY 12, 2018
Dan’s article is an excellent way of understanding that it doesn’t take immense effort or sacrifice to help build a loyal customer base. Of course, there’s also the equally frightening vision of Hal from 2001: A Space Odyssey. Marvel and DC Have Some Competition. Regardless of how you slice it, AI has got a reputation.
Kustomer
APRIL 16, 2020
He also gives an example of treating customers differently by comparing clients that have different demographics. Your company will have “all [of] these different issues that have been resolved across [your] entire customer base and now a multimillion dollar customer comes to [your] website and asks a question.”
ClearAction
MARCH 20, 2020
Unless you’re acting on the insights in ways that help your whole customer base benefit now and in the future, you’re likely expending a lot of energy and resources without moving the needle significantly. This is especially powerful when you look at the patterns among voice-of-the-customer from various sources.
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