INDUSTRY INSIGHTS YOUR PEERS ARE READING
Please post your comments here. Flying is the business of freedom. I’m in Geneva today, speaking with 200+ global team members in the IATA Management Meeting. We are focusing on improving service worldwide with airlines, airport, aircraft manufacturers, governments, travel agents…and YOU! MORE
Many companies provide customer service training for some or all of their employees. But soon after the leaders of these same companies ask why everyone in the organization hasn’t embraced a true understanding of – and commitment to deliver – service excellence ? MORE
There are 5 reasons, all perfectly aligned. Uplift Customer Experience. The book is filled with principles and practices that really work, ideas, illustrations, and examples from all over the world. Uplift Service Providers. MORE
Leaders can’t just tell people to serve; every day they must show people how to serve and teach them why it’s so important. People at every level of an organization will only make a service vision come alive when their leaders are living it, too. MORE
Service Council’s 2018 Smarter Services Symposium was held in Chicago with 250 delegates representing 100+ service organizations all gathering under the theme: “Service is Humanity”. MORE
Enjoy this wide ranging interview with hospitality legend and pioneer Mr. Paul Jones. Paul began his career as a hospitality student in 1965, worked with Sun Resorts worldwide for more than 20 years, created and led the One & Only brand , and then led the formation of LUX* Resorts and Hotels. MORE
Heard on the Streets with Sean Brown. During 2018, I heard several service issues repeated in organizations across the United States, Canada, and Latin America. One common and concerning issue is differing service attitudes and mindsets of team members in different locations. MORE
Join me for an intense and uplifting day in Australia, packed with insights and innovations about technology, learning, and careers transformation to make service and society better. You can get all the details online, but let me tell you some of the highlights. See additional details here. MORE
What does good customer service mean to you? Is it a restaurant owner who ushers you to your favorite table with a warm welcome? When a company accepts a return and gives you a full refund with no questions asked? Or when someone takes the time to say a genuine thank you? MORE
Enjoy this interview with Jeff Eilertsen who leads the Client Success team at UP! Your Service with 25 years’ experience improving service and leadership in organizations around the world. MORE
Smart service providers are using technology to delight customers , become more efficient when serving customers, and recover customer loyalty when things do go wrong. Here are three ways you can enhance your customer experience: 1. Make your technology easy for customers to use. MORE
At UP! Your Service, we have developed a comprehensive checklist of strategic implementation activities that help our clients plan, implement, and sustain the momentum of a service culture building program. MORE
Fascinating interview on future of humanity and technology with Ron Kaufman. Q&A session in Goa, India illuminates the positive future that is emerging for our work and in our lives. MORE
Discover how Globe Telecom has built an extraordinary culture of Service Excellence on a brilliant platform of Vision, Mission, Purpose, Values, and “The Circle of Happiness”. MORE
Is the customer always right? Sometimes customers make mistakes, they get confused, they exaggerate, or even lie. So if they customer is wrong, what should you do? You can still make the customer “feel right” by agreeing with them on the importance of what they value. MORE
The immediate assumption when we talk about “improving customer service” is that we refer to the activities of customer-facing team members who directly “serve” our external customers, clients, buyers, suppliers, guests, users, attendees, diners, students, patients, etc. MORE
The SM Store in the Philippines is an exemplary example of the power of building a Common Service Language throughout an organization. A strong Common Service Language has the potential to uplift the spirit of all your employees – and your customers. MORE
What is HR’s role in creating a strong and sustainable service culture? In this fast-paced webinar, Ron Kaufman answers these 7 questions many more from the global audience. What is a service excellence culture? And why is it important in the organization’s context? MORE
I’m in Geneva speaking with 200+ global team members in the IATA Management Meeting. We are focusing on improving service worldwide with airlines, airport, aircraft manufacturers, governments, travel agents…and YOU! MORE
I am traveling soon to Sydney Australia for the Salesforce World Tour 2019. This day is packed with insights and innovations about technology, learning, and careers transformation to make service and society better. You can get all the details online , but let me tell you some of the highlights. MORE
Watch Ron Kaufman speak about overcoming these five roadblocks (6 minutes). Leaders often make mistakes when building a service culture throughout an organization. It’s not an easy task. MORE
Your Service is a global education and consulting company. MORE
This interview was first posted by our friends at the keynote speaker agency www.Speaking.com. Far from being a slave, the service provider is the most valuable person of all, because they are the source that is generating the value. MORE
Ron Kaufman with Colin Fairweather and Daniela Mazzone at Dreamforce. The City of Melbourne, Australia is ranked as one of the most liveable in the world. This award-winning lifestyle is fueled by a delightful blend of friendly people, global culture, and amazing food and coffee. Most people don’t think about what goes on behind-the-scenes when they consider the pleasures of good city living. MORE
The nature of work keeps changing. And it’s determining who wins and who loses. Mass production defined work in the 20th century. Jobs became a well-defined set of tasks organized into a scalable working structure. MORE
Revolutions change what is possible and how we live together. We live today in The Fourth Industrial Revolution ; the historic transformation of power from steam, to electricity, to computers, to the global convergence of data, devices, access, and analytics. MORE
The world of work has changed. Every person must continuously add value, not only to the work itself, but to the experience our customers have with our work. How well we do at creating and increasing this value this makes the difference between future success and failure. MORE
Service education leads to creative thinking and practical action. This action produces new and greater service value. What happens in effective service education? A new understanding of service value. Service education shifts a person’s point of view and enables her. MORE
? ? ?. unique report was recently released by Salesforce Research titled “ State of the Connected Customer , 2nd edition”. MORE
We are honored and pleased to share that our founder, Ron Kaufman, has been awarded Global Guru #1 ranking in the Customer Service category for 2019. At UP! Your Service we believe that all of us can step UP together to make the world better every day. MORE
Up Your Service
APRIL 15, 2019
The immediate assumption when we talk about “improving customer service” is that we refer to the activities of customer-facing team members who directly “serve” our external customers, clients, buyers, suppliers, guests, users, attendees, diners, students, patients, etc.
Up Your Service
APRIL 18, 2019
Heard on the Streets with Sean Brown. During 2018, I heard several service issues repeated in organizations across the United States, Canada, and Latin America. One common and concerning issue is differing service attitudes and mindsets of team members in different locations.
Up Your Service
MARCH 11, 2019
The SM Store in the Philippines is an exemplary example of the power of building a Common Service Language throughout an organization. A strong Common Service Language has the potential to uplift the spirit of all your employees – and your customers.
Up Your Service
OCTOBER 16, 2018
Discover how Globe Telecom has built an extraordinary culture of Service Excellence on a brilliant platform of Vision, Mission, Purpose, Values, and “The Circle of Happiness”.
Speaker: Kerry Bodine and Lindsay Sykes
The practice of journey mapping has reached fever pitch. But your mapping efforts are only effective if the resulting maps help you drive organization change — and then measure the results of your efforts. Join Intouch Insight and Kerry Bodine, CX expert and co-author of Outside In: The Power of Putting Customers at the Center of Your Business, as she shares Bodine & Co.’s latest research on this topic.
Up Your Service
APRIL 1, 2019
Enjoy this interview with Jeff Eilertsen who leads the Client Success team at UP! Your Service with 25 years’ experience improving service and leadership in organizations around the world.
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Up Your Service
MARCH 7, 2019
Join me for an intense and uplifting day in Australia, packed with insights and innovations about technology, learning, and careers transformation to make service and society better. You can get all the details online, but let me tell you some of the highlights. See additional details here.
Up Your Service
APRIL 1, 2018
Your Service is a global education and consulting company.
Up Your Service
FEBRUARY 24, 2019
I am traveling soon to Sydney Australia for the Salesforce World Tour 2019. This day is packed with insights and innovations about technology, learning, and careers transformation to make service and society better. You can get all the details online , but let me tell you some of the highlights.
Up Your Service
JULY 16, 2018
? ? ?. unique report was recently released by Salesforce Research titled “ State of the Connected Customer , 2nd edition”.
Advertiser: Interactions LLC
The quality of a customer care strategy can make or break a company, but simply resolving a customer service issue or complaint is no longer enough. Learn the 4 steps that address the major points you need to consider when building a customer care roadmap.
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Up Your Service
MARCH 31, 2018
Enjoy this wide ranging interview with hospitality legend and pioneer Mr. Paul Jones. Paul began his career as a hospitality student in 1965, worked with Sun Resorts worldwide for more than 20 years, created and led the One & Only brand , and then led the formation of LUX* Resorts and Hotels.
Up Your Service
JUNE 20, 2018
Smart service providers are using technology to delight customers , become more efficient when serving customers, and recover customer loyalty when things do go wrong. Here are three ways you can enhance your customer experience: 1. Make your technology easy for customers to use.
Up Your Service
OCTOBER 25, 2016
Many companies provide customer service training for some or all of their employees. But soon after the leaders of these same companies ask why everyone in the organization hasn’t embraced a true understanding of – and commitment to deliver – service excellence ?
Up Your Service
FEBRUARY 11, 2019
What is HR’s role in creating a strong and sustainable service culture? In this fast-paced webinar, Ron Kaufman answers these 7 questions many more from the global audience. What is a service excellence culture? And why is it important in the organization’s context?
Speaker: Claire Beatty, Editorial Director - Asia, MIT Technology Review Insights
Join Genesys for this webinar to learn how leading companies are using blended AI to drive customer intimacy and revenue growth.
Up Your Service
FEBRUARY 28, 2018
Is the customer always right? Sometimes customers make mistakes, they get confused, they exaggerate, or even lie. So if they customer is wrong, what should you do? You can still make the customer “feel right” by agreeing with them on the importance of what they value.
Up Your Service
JANUARY 3, 2019
Ron Kaufman with Colin Fairweather and Daniela Mazzone at Dreamforce. The City of Melbourne, Australia is ranked as one of the most liveable in the world. This award-winning lifestyle is fueled by a delightful blend of friendly people, global culture, and amazing food and coffee. Most people don’t think about what goes on behind-the-scenes when they consider the pleasures of good city living.
Up Your Service
SEPTEMBER 7, 2017
The nature of work keeps changing. And it’s determining who wins and who loses. Mass production defined work in the 20th century. Jobs became a well-defined set of tasks organized into a scalable working structure.
Up Your Service
NOVEMBER 28, 2018
Revolutions change what is possible and how we live together. We live today in The Fourth Industrial Revolution ; the historic transformation of power from steam, to electricity, to computers, to the global convergence of data, devices, access, and analytics.
Advertisement
If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot. This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI.
Up Your Service
SEPTEMBER 6, 2018
At UP! Your Service, we have developed a comprehensive checklist of strategic implementation activities that help our clients plan, implement, and sustain the momentum of a service culture building program.
Up Your Service
JANUARY 7, 2018
Leaders can’t just tell people to serve; every day they must show people how to serve and teach them why it’s so important. People at every level of an organization will only make a service vision come alive when their leaders are living it, too.
Up Your Service
SEPTEMBER 22, 2018
Service Council’s 2018 Smarter Services Symposium was held in Chicago with 250 delegates representing 100+ service organizations all gathering under the theme: “Service is Humanity”.
Up Your Service
DECEMBER 24, 2018
I’m in Geneva speaking with 200+ global team members in the IATA Management Meeting. We are focusing on improving service worldwide with airlines, airport, aircraft manufacturers, governments, travel agents…and YOU!
Advertisement
A survey of 1,000 contact center professionals reveals what it takes to improve agent well-being in a customer-centric era. This report is a must-read for contact center leaders preparing to engage agents and improve customer experience in 2019.
Up Your Service
AUGUST 8, 2018
This interview was first posted by our friends at the keynote speaker agency www.Speaking.com. Far from being a slave, the service provider is the most valuable person of all, because they are the source that is generating the value.
Up Your Service
MARCH 1, 2018
There are 5 reasons, all perfectly aligned. Uplift Customer Experience. The book is filled with principles and practices that really work, ideas, illustrations, and examples from all over the world. Uplift Service Providers.
Up Your Service
DECEMBER 23, 2018
Fascinating interview on future of humanity and technology with Ron Kaufman. Q&A session in Goa, India illuminates the positive future that is emerging for our work and in our lives.
Up Your Service
DECEMBER 21, 2018
Please post your comments here. Flying is the business of freedom. I’m in Geneva today, speaking with 200+ global team members in the IATA Management Meeting. We are focusing on improving service worldwide with airlines, airport, aircraft manufacturers, governments, travel agents…and YOU!
Advertiser: Interactions LLC
As customer care channels continue to evolve and expand, there’s been a lot of debate about which channels customers actually prefer to interact with brands. Based on a recent Harris Poll, learn why consumers choose one channel over another, and how common frustrations with specific channels drive consumers to pick alternatives.
Up Your Service
FEBRUARY 19, 2018
The Customer is King. So what is the Service Provider? Does “the customer is king” mean the service provider only a servant? Or as the Latin root would indicate, a slave? Not according to our definition of service: “Service is taking action to create value for someone else.”
Up Your Service
DECEMBER 21, 2016
Watch Ron Kaufman speak about overcoming these five roadblocks (6 minutes). Leaders often make mistakes when building a service culture throughout an organization. It’s not an easy task.
Up Your Service
MAY 25, 2017
What does good customer service mean to you? Is it a restaurant owner who ushers you to your favorite table with a warm welcome? When a company accepts a return and gives you a full refund with no questions asked? Or when someone takes the time to say a genuine thank you?
Up Your Service
OCTOBER 15, 2017
The world of work has changed. Every person must continuously add value, not only to the work itself, but to the experience our customers have with our work. How well we do at creating and increasing this value this makes the difference between future success and failure.
Advertisement
To find how contact centers are navigating the transition to omnichannel customer service, Calabrio surveyed more than 1,000 marketing and customer experience leaders in the U.S. and U.K. about their digital customer communication strategies. Read the report to find out what was uncovered.
Up Your Service
JULY 17, 2017
Service education leads to creative thinking and practical action. This action produces new and greater service value. What happens in effective service education? A new understanding of service value. Service education shifts a person’s point of view and enables her.
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