ReviewTrackers

Continuing Education at ReviewTrackers

ReviewTrackers

Imagine a work environment with leaders who support and encourage professional and personal growth and creativity. This is the type of work environment where trying new things is encouraged and expected. ReviewTrackers is this place.

How Mobile is Transforming the Customer Experience

ReviewTrackers

These days, it’s hard to imagine how we ever got along without smartphones. Calculators, road maps, databases, photo albums, and even credit cards can all live in a single space the size of our hand.

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How to Improve Customer Experience with Marketing

ReviewTrackers

Customer experience looked very different in the early 1900s than today. At that time, customers were just beginning to experience the option to return items, for example. This type of experience was unique and part of a new type of consumer culture.

Customer Service vs. Customer Experience: What’s the Difference?

ReviewTrackers

So many companies are talking about customer experience (CX). They’re putting it at the top of the corporate agenda. They’re creating new positions within their organizations and hiring customer experience representatives. They’re making CX software part of their investment priority.

Forbes Insights: Data Elevates the Customer Experience

New ways of discovering and applying customer insights

How U.S. Bank Successfully Keeps Track of Reviews

ReviewTrackers

Brand Reputation Protection: The Complete Guide

ReviewTrackers

For businesses of every size across every industry, online brand reputation has become one of the most powerful drivers of revenue and growth.

3 Ways Franchises Can Better Understand Their Customers

ReviewTrackers

Hundreds of franchisees fail each year, according to the Wall Street Journal. To avoid being one of these unsuccessful franchises, you must place the customer at the center of your business, deliver the best possible experiences for them, and listen to and act on customer feedback.

Restaurant Guests More Likely to Leave Positive Reviews on Facebook

ReviewTrackers

Restaurant guests are more likely to leave high ratings on Facebook than on any other review site, according to research by award-winning customer feedback software ReviewTrackers.

5 Tips for Hiring a Great Customer Support Team

Customer support is the most important job in your company, so it pays to hire right

SXSW Interactive Parties: Meet ReviewTrackers at These Events

ReviewTrackers

South by Southwest (SXSW) will take place from March 10 through March 19, 2017 in Austin – and we here at ReviewTrackers are thrilled to be taking part in this epic event with an event of our own, The Customer Social. SXSW offers the most unique industry convergence of music, film, and technology.

Why Ford is Building an Engaging Customer Experience

ReviewTrackers

In case you haven’t heard, there’s a shift taking place in the automotive industry. After a century of the car being the center of the American dream, a symbol of individual freedom , automotive manufacturers are facing a new challenge.

Understanding Customer Experience Management

ReviewTrackers

It’s one of the phrases that have risen to the top of many a business agenda. A rapidly growing amount of companies and executives are talking about it, to be sure. And its place on businesses’ lists of investment priorities is higher than ever. . What is Customer Experience Management?

In Finance, Customer Service Can Make (or Break) Your Company’s Reputation

ReviewTrackers

Reputation is a powerful business currency in banking and financial services. But reputational crises continue to encumber firms. In a survey by Ernst & Young, respondents said reputation was one of the most important factors in deciding whether or not to trust a financial services provider.

Customer Success Story: Hwy 55 Burgers, Shakes and Fries

ReviewTrackers

Customers expect a positive experience when they dine at your restaurant. Online reviews are a vital source of customer feedback to improve the guest experience. They’re also a key source of information for customers when searching for a restaurant.

The Ten Commandments of Customer Service

This cheat sheet covers ten fundamentals of customer service to help your business excel.

Customer Success Story: Nicklaus Children’s Hospital

ReviewTrackers

There is a vital shift happening right now in healthcare. People are bringing technology-fueled expectations to their patient experience, and they are demanding innovation in the way care is delivered and managed.

Patients More Likely to Review Their Doctors After a Negative Experience

ReviewTrackers

Healthcare consumers are more likely to review their physicians on online review sites after a negative patient experience, according to research by customer feedback software company ReviewTrackers.

Customer Success Story: American Family Insurance

ReviewTrackers

The ability to deliver trust-based customer experiences is one of the biggest challenges facing providers, brands, and organizations in insurance. According to IBM , only 43 percent of consumers trust the insurance industry.

Reviewer After United Airlines Incident: ‘Don’t Take This Airline’

ReviewTrackers

Welcome to Customer Insights , a weekly digest of the most important stories about online reviews, customer feedback, and customer experience. This week: United Airlines’ customers are outraged because of the forced removal of a passenger from a plane.

What Makes a Successful Voice of the Customer Program

Learn how to build, maintain, and sustain an effective results-driven VoC program.

Equal Pay Day at ReviewTrackers

ReviewTrackers

We Stand For Equal Pay. In the U.S., women earn about 76 cents per dollar earned by men on average, but the causes of the gender pay gap are a bit more complicated. Empowering Women in Tech.

How Sustainable Businesses Drive Customer Loyalty

ReviewTrackers

Not all consumers are passionate about the environment. The consumers who are, however, care about how your company invests in environment-friendly practices. According to a survey by Pew Research Center , 74 percent of adults in the U.S.

What is Customer Experience Design?

ReviewTrackers

There’s no shortcut to creating a great customer experience. It takes a thoughtful strategy, a customer-focused organization, and a design that delivers on your brand promise.

Customer Feedback Form: 6 Keys to Success

ReviewTrackers

As part of their effort to improve customer experience , a growing number of organizations are applying various techniques for proactively collecting customer feedback.

How to Build Great Customer Journeys

Make Each Touchpoint a Meaningful Experience

Meet ReviewTrackers at the NRA Show 2017

ReviewTrackers

Online reviews provide information about the customer experience at your restaurant. Customers are 43 percent more likely to leave a review after a positive experience at a restaurant and 46.7 percent more likely after a negative experience, according to research by ReviewTrackers.

Customer Experience Survey: The Beginner’s Guide

ReviewTrackers

“We care deeply about our customers.” Or: “We ❤️️ our customers.”. We’ve seen a number of companies use either of these taglines or some other similarly customer-focused phrase in order to profess their undying, indissoluble love for their customers.

Local Search and Online Reviews Survey 2017

ReviewTrackers

Key Takeaways from ReviewTrackers Local Search and Online Reviews Survey 2017. Over 50 percent of consumers often or always check out online reviews, while only 34 percent seek out information on discounts and pricing.

Hotel Reputation Management: 9 Best Practices and Tactics

ReviewTrackers

Across all segments of the hotel and hospitality industry, online reputation has become one of the most powerful drivers of revenue and growth.

5 Things You Can Do to Make Your Customer Experience Stickier

Tactics for Boosting Engagement and Brand Affinity.

How to Create a Customer Experience Strategy

ReviewTrackers

A consumer scrolls through the first search results page after typing in “insurance agents in Chicago” in the familiar rectangular Google search box. He clicks on your agency’s website. He calls the number listed on the homepage. It’s 2 p.m. on a Wednesday, but no one answers.

The Best Reputation Management Software: 4 Features to Look For

ReviewTrackers

If you’re looking for a tool or software product to help you protect, manage, and build your company’s reputation, you’ll quickly realize that there are so many providers to choose from. You’re in a big, rapidly growing market, and it can be challenging to try to narrow down your choices.

Reviews Part of New Mobile Experience

ReviewTrackers

Welcome to Customer Insights, a weekly digest of the most important stories about online reviews, customer feedback, and customer experience. This week: Google releases new mobile experience and includes reviews, and Micah Solomon writes about eight essential elements that make up customer service.

Customer Experience, Innovated

ReviewTrackers

Welcome to This Week In Reviews , a weekly digest of the most important stories about online reviews, customer feedback, and customer experience. This week: Business insurance company Hiscox innovates the customer experience. Subscribe to receive these stories and more every week in your inbox.

How Does Customer Experience Impact Angry Customers?

Let's look at how the customer experience of an angry customer informs strategy, and how companies can transform frustrated customers into delighted ones.

4 Telltale Signs Your Business Needs Online Reputation Management Services

ReviewTrackers

Companies of every size and across every industry or business category can benefit from online reputation management services.

The Importance of Ethics and Customer Feedback Platforms

ReviewTrackers

Welcome to Customer Insights, a weekly digest of the most important stories about online reviews, customer feedback, and customer experience. This week: a note about the importance of the existing customer feedback platforms. Subscribe to receive these stories and more every week in your inbox.

Rethink the Customer Journey

ReviewTrackers

Welcome to Customer Insights , a weekly digest of the most important stories about online reviews, customer feedback, and customer experience. This week: Insurance companies must rethink the customer journey. Insurance Companies Must Rethink The Customer Journey, According to CX Expert.

Innovation Stems from Customer Focus

ReviewTrackers

Welcome to Customer Insights , a weekly digest of the most important stories about online reviews, customer feedback, and customer experience. This week: CIOs should be involved in customer experience. Subscribe to receive these stories and more every week in your inbox. Email *.

Are Your Technology Decisions Killing Your Customer Experience?

Read this eBook to learn how your database technology decisions can affect your ability to deliver either a transformational customer experience or a lackluster, dissatisfying encounter that benefits your competitors, not your bottom line.