Omnicus

4 Keys To Delivering Outstanding Customer Service

Omnicus

Customer service improves customer retention and boosts your bottom line. Here’s how to win the customer service game: Customer Service Customer Experience

The Impact of AI and the Empathy Economy on the Customer Service Experience

Omnicus

Why you should reinvent your organization to take advantage of the best of digital and human capabilities. Customer Service Customer Experience Artificial Intelligence

10 Funny Customer Experience Cartoons

Omnicus

Lessons Learned Through Laughter. Customer Experience

Trends that Disrupted Customer Service in 2018

Omnicus

Keeping up with trends that revolutionized the customer service industry. Customer Service Customer Experience

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Redefining Customer Experience Metrics for Better Performance

Speaker: Lynn Hunsaker, Chief Customer Officer of ClearAction Continuum

Join us for this insightful webinar with Lynn Hunsaker, Chief Customer Officer of ClearAction, who will show you how to zero-in on true leading indicators and describe how to connect business results metrics with employees’ workflow metrics.

6 Essential Qualities of the Best Customer Service Reps

Omnicus

Acquire and retain more customers with an outstanding customer service team. Customer Experience Customer Service

Improving the Customer Experience with AI

Omnicus

Source. Customer Experience

8 Reasons Not to Invest in Customer Experience

Omnicus

A Contrarian’s Guide to Avoiding Innovation and Growth. Customer Experience

5 Ways to Enhance the Customer Experience

Omnicus

Read through this list of helpful tips on how to optimize any products and services to satisfy today’s consumers. Customer Experience

Tips 235

How You Can Implement AI to Enhance Your Customer Service Today

Omnicus

What does AI look like in today’s customer service world? Customer Service Customer Experience Artificial Intelligence

Training for Lead Generation, Customer Onboarding and Support

Customer lifecycle training gives customers the knowledge and tools they need to be successful. As customer success and satisfaction grows, so does retention and repeat business. This eBook can help training teams improve or expand their customer training programs.

This is what you need to know about omnichannel customer support

Omnicus

Create a seamless customer experience to boost your revenue. Customer Experience

Customer Experience: Top Resources To Design the Best Strategy For Your Business

Omnicus

Deliver the best CX with these tools and resources to acquire and retain more customers. Customer Experience

Employee Morale: The Hidden Secret to a High NPS

Omnicus

Not sure how to increase your NPS? Check out your employee morale rate for a hint! Kids these days don’t understand the meaning of the word loyalty,” my grandfather would say as he boasted about how he worked for the same company doing the same job for over 30 years. Customer Experience

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First-time Response And First-time Resolution: What You Need To Know

Omnicus

How to prioritize your channels to provide top-notch customer support. Customer Experience

How To 209

Beyond the Contact Center: Unlocking Insights with Speech Analytics

A global survey of 500 key decision makers by Opus Research shows the core benefits of making the leap to an omnichannel contact center, such as uncovering actionable business insights on employee-customer interactions.

Think You're Cut Out for Customer Experience? Take This Quiz

Omnicus

Find out if you’re cut out for creating an amazing customer experience Follow this link and take our quiz. customer experience

4 Keys To Delivering Outstanding Customer Service

Omnicus

Customer service improves customer retention and boosts your bottom line. Here’s how to win the customer service game: Customer experience is surpassing price and product selection as the key brand differentiator that drives consumers’ purchasing decisions. In fact, 86% of customers are willing to pay more for a better shopping experience.

Free E-book: Improving the Customer Experience with AI

Omnicus

In the past, artificial intelligence has been portrayed as a dangerous and highly complex technology capable of overtaking humanity as a whole. A catalyst for fear, AI was negatively portrayed in a host of science fiction films, novels, and television shows.

8 Reasons Not to Invest in Customer Experience

Omnicus

A Contrarian’s Guide to Avoiding Innovation and Growth So you’ve heard about this thing called customer experience, and you don’t understand what all the fuss is about. You read a few articles, especially that time you were trapped in coach on a flight with your boss, and you wanted to impress him. You think, “Bah humbug, just another fad business-y catchphrase that will go out of style in a year. customer experience

6 Killer Applications for Artificial Intelligence in the Customer Engagement Contact Center

If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot. This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI.

These 3 Reasons Explain Why Omnichannel Sucks

Omnicus

Here’s why your omni-efforts are failing your business. Is the omni-experience a dying fad? Or will it eventually deliver on its promise of providing an all-in-one and flawless customer experience? The answer remains debatable. Despite the popularity of omnichannel, a 2018 survey by BRP Consulting showed that a measly 7% of retailers offer a comprehensive customer experience.

10 Funny Customer Experience Cartoons

Omnicus

Lessons Learned Through Laughter Sometimes in the world of customer experience, we all just need to have a good laugh. Some situations can be frustrating, some downright ridiculous, and sometimes it goes so well it is actually surprising. Humor is a great way to ease tension, and there are plenty of cartoonists out there who capture the ups and downs of customer service perfectly. We hope you enjoy these as much as we do! customer experience

Customer Experience: Top Resources To Design the Best Strategy For Your Business

Omnicus

Deliver the best CX with these tools and resources to acquire and retain more customers. Customer experience (CX) is surpassing price and product selection as the key differentiating factor that affects consumers’ purchasing decisions. An outstanding CX can help increase customer acquisition, improve retention, cultivate advocacy, and boost profit.

First-time Response And First-time Resolution: What You Need To Know

Omnicus

How to prioritize your channels to provide top-notch customer support. Introduction It’s no secret that customer service response time is an important part of any businesses success. A happy customer contributes to a happy business. But because customer support is spread across multiple channels, providing timely customer support is not always so simple.

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How to Make the Transition to Customer Service Outsourcing

Speaker: Randy Clapp, Chief Revenue Officer, Advantage Communications Inc.

You’re feeling the pressure of keeping your employees engaged and improving your customer experience, but you’re not sure if you’re ready or even know how to make a smooth transition to a contact center. Randy Clapp, Chief Revenue Officer of Advantage Communications, will lead you through an outsourcing Self-Assessment you can apply to your business in this insightful webinar developed to provide you with the building blocks to take your customer service experience to the next level.

Employee Morale: The Hidden Secret to a High NPS

Omnicus

Not sure how to increase your NPS? Check out your employee morale rate for a hint! Kids these days don’t understand the meaning of the word loyalty,” my grandfather would say as he boasted about how he worked for the same company doing the same job for over 30 years. Now, I’m not saying that working for the same company as a gardener for 30 years is a dream, but my grandfather isn’t wrong in what he’s saying: Today’s workforce is quick to jump ship. Customer Experience

NPS 140

5 Ways to Enhance the Customer Experience

Omnicus

Read through this list of helpful tips on how to optimize any products and services to satisfy today’s consumers. As the digital economy deepens and grows more mature, customers are demanding more and more from businesses. They have seen what it’s like to interact with world-class organizations like Amazon, Facebook, and Spotify, to name just a few, and they have come to expect that level of service and expertise. customer experience

Tips 140

Free e-book: The Customer Knows Best And So Do You

Omnicus

Customer service is changing. Today’s customer demands instant response times and accurate information. The use of A.I. like chatbots is starting to become the norm. A plethora of self-service options are also becoming the norm.

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Think You're Cut Out for Customer Experience? Take This Quiz

Omnicus

Find out if you’re cut out for creating an amazing customer experience. Customer Experience

A New Segmentation Model for Customer Onboarding

A great customer onboarding program is a proactive and meaningful way to make a lasting impact on customer engagement, retention, and expansion. In this eBook, Skilljar will show you a new framework for building a customer onboarding program, including how to segment users and drive long-term value and retention through education.

The Importance of Customer Satisfaction

Lumoa

The importance of customer satisfaction is generally taken for granted. If you don’t have a solid understanding of why customer satisfaction is important, you risk undervaluing it. Here are five reasons why customer satisfaction is important. Feed generated with FetchRSS

How to Prove the ROI of Your Voice of the Customer (VoC) Program

GetFeedback

They say that there’s very little these days that everyone agrees upon, but I—of course—do not agree with that sentiment either. When it comes to customer experience (CX) , I can think of many, many things we all know to be true. . We can all agree customers expect more of us than ever.

ROI 317

How to Disrupt Your Competition

ShepHyken

How To 536

Actionable Insights: What they are, why they’re important, and how to get them

Lumoa

Actionable insights are data sets that prescribe any direct, meaningful actions you can take based on the analysis of raw data. Feed generated with FetchRSS

Personalized Customer Experience with All-In-One Voice, Video, Chat, Contact Center

Reliable communications are mission critical in today’s business environment. Customers are increasingly selective, and companies compete on the customer experience. Incorporating integrated communications as a key component is driving high returns.

MaritzCX Unveils the Healthcare Industry’s First CX-Based Patient Experience Platform

MaritzCX

MaritzCX is the first and only CX platform company that’s been CMS-certified to offer Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS®) surveys.