Informedy

MAY 15, 2018

You’re at the end of a 17-hour round-trip travel day, hunger rumbling and thoughts of a steak dinner dancing in your mind. You jokingly tweet to your favourite steakhouse, “Hey, can you meet me at the airport when I land in two hours?” Imagine your delight when you’re met by a tuxedo-wearing team member from the steakhouse who brings you a 24 oz steak and all the extras – free!

Employee Engagement 45

Employee Engagement Engagement Travel Meeting 45

Informedy

DECEMBER 7, 2017

Informedy is a platform which has an ability to significantly enhance your customer’s post-purchase experience. Traditionally, the customer experience drops off dramatically post-purchase as consumers are left with traditional paper based support material and antiquated communication methods. But a customer’s journey doesn’t end when they purchase the product and neither should your support.

Analytics 40

Analytics Interaction Consumers Communication 40

Informedy

DECEMBER 18, 2017

Customer Experience 45

Customer Experience Customers 45

Informedy

DECEMBER 29, 2017

We now have more than enough evidence that the customer experience (CX) should be the primary focus of organizations both big and small. Whether it’s the lifetime value that your customer represents, the costs associated with an unhappy customer, or just the difficulty and expense associated with finding new customers who will engage your brand’s products or services, it is widely understood how critical your CX is to the health of the business.

Customer Experience 40

Customer Experience Customers Engagement Company 40

Informedy

JANUARY 10, 2018

CUSTOMER CHURN MAY BE COSTING YOUR BUSINESS MORE THAN YOU KNOW.

Brands 66

Brands Customers 66

Informedy

FEBRUARY 2, 2018

We live in a n era where customers are empowered. They are empowered to do their own research, share their opinions, make their own choices and shop competitively. They are constantly evaluating you based on your products, reputation, competitors, and service. To attract and keep their business, you must be attentive to their needs and provide them with an exceptional customer experience.

Customer Centricity 40

Customer Centricity Customer Experience Customers 40

Informedy

FEBRUARY 12, 2018

If 2017 was ‘The Year of Engagement’, then 2018 may be ‘The Year of Personalized Interaction’. Companies stepped up last year to understand consumer behavior, measure more than just ‘clicks’ and focus on the consumers most highly engaged (and most profitable). With progress made on achieving growth through customer acquisition, commercial organizations today are now seeking ways to move beyond engagement and first purchase.

Data 40

Data Consumers Measurement Engagement 40