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How To Get Business Reviews: Back to Basics

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It certainly seems simple. You provide customers with amazing support and you ask for a review. Customers give you five-stars. Pretty easy to get business reviews, right? Except that it's not. There's a right and wrong way to get business reviews. When it's handled well, your conversion rates climb.

The Rules of Sharing Reviews in the Legal Industry

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Reviews aren't complicated. You do amazing work, then you ask your clients to talk about it. Simple, straightforward and easy, right? When it comes to lawyer reviews, not so much. If you're a lawyer, this is a problem.

How Can Review Snippet Keywords Help My Business Visibility

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How Often Should You Be Meeting With a New Client?

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"Are you helping or hurting me?" It's the trust question your new client meetings need to answer. Clients are looking to see if you're under or over performing. At this point most sellers make a reasonable but incorrect assumption. They assume their new clients trust them.

Expert Forum: Choosing the Best Path for Transforming a Legacy Contact Center

The world’s most influential and customer-centric firms lead with technology, but do not let technology lead their customer relationships. Iconic firms – as such firms are labelled – recognize that providing exceptional customer experience is a key driver of increased revenue and brand loyalty. Register now to learn what strategies differentiate an iconic firm from other businesses

3 Insights For Crafting An Effective Review Request Email Drip Campaign

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You've asked your customer for a review face to face. You did everything you were supposed to do. They're really happy with you, but your customer has decided to blow you off. What do you do? Is it worth it to send a reminder or are you more likely to come off as a pest?

6 Businesses That Are Immune To Negative Reviews

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Look at this horrible review. " I ordered a brand new midi keyboard. When I received it, it came used, abused, and broken all over with missing power cord in a rotten box. " If you're like many shoppers, you read a negative review like this and an unpleasant picture comes to mind.

What Is Local Content and Why Is It Important To Small Businesses?

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How To Get Your Unhappy Customers To Change a Bad Review

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The Top 3 Ways to Forecast for Your Contact Center

Forecasting is no easy task. It can be difficult to schedule the right amount of agents at the right time. Download our ebook to learn how to reduce overstaffing and understaffing, lower customer wait times and improve the customer experience with proper forecasting.

4 Self-Destructive Review Management Worst Practices To Avoid

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Senior Citizen Reviews: Getting Amazing Reviews From Low-Tech Customers

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How to Turn Your Business’s Google Reviews Into Marketing Materials

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Encouraging reviews is one of the most important things small businesses can do to boost their reputation online. Check out these statistics about the impact of reviews : 72% of shoppers say that positive reviews make them trust local businesses more.

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4 Contract Templates for Online Review Management Services

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It's time to seal the deal. You've sent your prospect a proposal. Your proposal will most likely be the basis for your online review management contract. If you've done your job well, your prospect is qualified and ready to buy. This is the part agencies get wrong.

Getting to Iconic – How leading brands balance technology and human talent to deliver exceptional CX

The world’s most influential and customer-centric firms lead with technology, but do not let technology lead their customer relationships. Iconic firms – as such firms are labelled – recognize that providing exceptional customer experience is a key driver of increased revenue and brand loyalty. Register now to learn what strategies differentiate an iconic firm from other businesses

How To Share Online Reviews Proactively Using Social Media

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Reviews are kingmakers. You know it, I know it. Share online reviews on the right platforms and you attract an enormous wave of attention. Get customers to promote your reviews within their sphere of influence and you extend your reach exponentially. But how?

Why Large Enterprises Are So Bad At Review Management

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They're horrible at it. When it comes to online reviews, most large enterprises are terrible. At first glance this doesn't make sense. These massive corporations attract some of the best employees. They have massive budgets and resources that smaller companies don't.

How to Educate Clients on What Matters Most In Local Marketing

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Clients are confused. They're not really sure where they should focus their attention. Should they focus on local business listings, reviews or leads? What about content, social media and call tracking - how much attention do they dedicate to those channels and tactics?

Does Your Local Business Need a Website in 2017?

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Your website is dead… A growing number of “experts” say it is. These experts suggest that websites, as they exist now, are obsolete and unnecessary. Some are more cautious, stating that a mobile friendly website is enough. Are they right? It’s 2017.

Executive Report: The Customer Data Too Often Overlooked by the C-Suite

A recent Calabrio research study of more than 1,000 C-Suite executives has revealed leaders are missing a key data stream – voice of the customer data. Download the report to learn how executives can find and use VoC data to make more informed business decisions.

How to Encourage Customers to Use Keywords in their Online Reviews

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That’s right, we’re going to be discussing keywords. There are probably a few of you reading this who just rolled your eyes and said “Keywords? What is this, 2008?” It’s true that keywords may not be the sexiest marketing tactic to discuss lately.

6 Review Request Scripts For Your Support and Sales Team

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You've built a fantastic product or service. Most of your customers are happy. Naturally, you'd like to spread the word. The obvious question is, how? How do you acquire online reviews at scale? The simple answer? Review request scripts. At some point, you'll need to rely on your team.

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An Online Review Playbook For Service Area Businesses

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Agency Strategy: Providing Managed vs. Self-Service Marketing Solutions

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Your clients are desperate. They just don't know it yet. Most won't realize they are, until it's too late. It's a common but unfortunate part of self-service marketing. Small business owners aren't as focused on review management as they should be. Until they're flooded with negative reviews.

Get the Stats- Don’t Become a Tragic Customer Experience Statistic

The results are in: only 2% of customers prefer chatbots. Yet 66% of businesses plan to use a chatbot this year, with the intention to improve customer satisfaction. Are you surprised? If so, you’re not alone. Understanding customer expectations is key to your CX strategy. But technology and consumer preferences change so fast. How well do you really know what your customers want?

Selling Review Management: How To Get Your Agency’s Foot In The Door

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3 Strategies For Prospecting Online Review Management Clients

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5 More Unique Email Templates for Requesting Online Reviews

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Don’t you dare! Don’t ask for that. The voice in our head screams danger when it’s time to ask customers for reviews. You feel afraid. You know you’ve done an amazing job for them. Your product exceeded their expectations, your services offer more value for less money.

Location Marketing: Catchy Buzzword or Essential Marketing Strategy?

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Give me what I want, or else. Customers expect you to give them what they want. They expect you to get them, to "do your research." It's a paradox though, isn't it? They expect you to know but they refuse to tell. When you do use your research, customers often respond with frustration and fear.

How to Create an Exceptional Customer Experience

Learn 5 actions your organization can take right now to improve the customer experience.

How To Sell Online Review Management To Enterprises and Franchises

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How First Impressions Hurt (or Help) Your Business Reviews

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Have you ever had a negative review? A negative review from a satisfied customer , one who told you they were satisfied? It’s a frustrating experience. Sometimes their review isn’t negative, it’s just meh. There’s a hidden trigger to negative reviews.

What’s the Difference Between Business Reviews and Product Reviews?

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Paid Advertising Solutions For Hyperlocal Businesses: The Most Bang For Your Buck

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Is your local business forgettable, easy-to-ignore? If you're running a local business, you know the value your product or service provides. That's the problem, your prospects don't. It's tough to draw more of them into your business because you're a hyperlocal business.

Study: The Health of the Contact Center

What does it take to engage agents in this customer-centric era? Download our study of 1,000 contact center agents in the US and UK to find out what major challenges are facing contact center agents today – and what your company can do about it.

What is the Google Home Service Ads Program?

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Change has a funny way of sneaking up on you. Especially when you work in an industry with as many moving parts as digital media marketing. When it comes to digital, change is more than just inevitable — it’s a way of life.

How to Take Amazing Photos for Your Local Business

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Customers are judgmental. In fact, we’re all judgmental, it’s scientifically proven. Contrary to popular belief, being judgmental is necessary. When customers look at your business they make a judgment call, automatically. Yes, No or maybe.

10 Amazon Review Features That Should Exist On Every Review Site

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How To Pull Meaningful Insights From Product Mentions in Online Reviews

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Best Practice Webinar: Conquering Attrition in the Contact Center

3 Imperatives to Engage and Retain Employees. Your frontline employees make or break your customer experience. Yet, attrition can mean delivering customer service with fewer and less-tenured employees, directly affecting your quality of service and forcing you to rethink your customer experience strategy. Join industry expert Lori Bocklund and Genesys experts to examine the root causes of contact center turnover. Learn how to conquer attrition with a hyper-focus on these key areas: Increase focus on coaching and development. Become more strategic in hiring and training. Discover new ways to engage your employees. Presented by. Lori Bocklund, President, Strategic Contact Inc. Cameron Smith, Global Director of Solution Strategy, Genesys. Steve Kosiba, Product Marketing Manager, Decisions & WFO, Genesys. March 21st, 2018 11 AM PST, 2 PM EST, 7 PM GMT. This webinar will be presented LIVE in North America! Not sure you have time to join the live session? Register anyway and we'll send you the recording afterward!