40 Situational SMS Templates For Requesting Reviews

SMS templates are a unique way to request online reviews. As you scale your business, it's not always easy for you to reach out one to one via text. You want customers to talk to you.

How To Get Business Reviews: Back to Basics

It certainly seems simple. You provide customers with amazing support and you ask for a review. Customers give you five-stars. Pretty easy to get business reviews, right? Except that it's not. There's a right and wrong way to get business reviews. When it's handled well, your conversion rates climb.

How the Best Marketing Agencies Use ORM To Boost Client Conversion Rates

More traffic or more conversions? Which one is more valuable to your agency clients? The best marketing agencies know the answer. In fact, any agency worth their salt knows the answer to this question. It's conversions. Customers produce the revenue (and profit) your clients need.

Why Fake Reviews Are Like Fake News and What You Can Do About It

Can I trust you? It's the question your customers want an answer to. It's also why customers turn to online reviews from a trustworthy, unbiased third-party source. Fake reviews are the problem. Customers can’t always trust marketers to deliver on their promises.

Onwards and Cloudwards! Explore your options for moving towards the cloud

Hear from independent research analyst Jon Arnold and our very own Barbara Gonzalez, VP of Global Business Consulting, on this topic as they discuss the forces driving the move to the cloud and the options for businesses when change becomes mandatory.

How To Help Your Clients Optimize Their Review Site Listings

There’s a myth surrounding reviews. It's a nefarious myth that lulls your clients into a false sense of security. Despite that fact that it can be challenging to earn reviews in the first place, many clients think: Get positive reviews and the money rolls in automatically.

Realty Industry Review Management Tips & Insights

Like most modern professionals, real estate agents rely on online reviews to bring in business. While the number of people who read reviews to choose an agent is lower than the 84% average across all industries at 62%, this figure still represents more than half of an agent's potential clients.

The Rules of Sharing Reviews in the Legal Industry

Reviews aren't complicated. You do amazing work, then you ask your clients to talk about it. Simple, straightforward and easy, right? When it comes to lawyer reviews, not so much. If you're a lawyer, this is a problem.

How To Prove the ROI of Online Review Management

What's the toughest part of review management? It isn't getting the review. It isn't even dealing with a flood of negative reviews from a horde of angry customers. No, the hardest part of online review management is something unexpected. It's demonstrating the ROI of online review management.

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How Can Review Snippet Keywords Help My Business Visibility

What You Need to Know: Online Review Management and Marketing in 2018

Time magazine has some advice for you. Don't trust reviews. Their inflammatory article states you shouldn't trust positive or negative reviews.

Your Complete Customer Engagement Handbook

Transform your contact center to build relationships with your customers that will last a lifetime.

How To Share Online Reviews Proactively Using Social Media

Reviews are kingmakers. You know it, I know it. Share online reviews on the right platforms and you attract an enormous wave of attention. Get customers to promote your reviews within their sphere of influence and you extend your reach exponentially. But how?

4 Contract Templates for Online Review Management Services

It's time to seal the deal. You've sent your prospect a proposal. Your proposal will most likely be the basis for your online review management contract. If you've done your job well, your prospect is qualified and ready to buy. This is the part agencies get wrong.

3 Insights For Crafting An Effective Review Request Email Drip Campaign

You've asked your customer for a review face to face. You did everything you were supposed to do. They're really happy with you, but your customer has decided to blow you off. What do you do? Is it worth it to send a reminder or are you more likely to come off as a pest?

What Is Local Content and Why Is It Important To Small Businesses?

The Effectiveness of Email Marketing Versus SMS Marketing

When it comes to email marketing and SMS, marketers aren't sure which marketing channel performs best. Is email marketing dying? Should you focus on SMS? Are these still viable channels to use? There seems to be a lot of confusion about this topic. It's a problem.

How to Create an Exceptional Customer Experience

Learn 5 actions your organization can take right now to improve the customer experience.

6 Businesses That Are Immune To Negative Reviews

Look at this horrible review. " I ordered a brand new midi keyboard. When I received it, it came used, abused, and broken all over with missing power cord in a rotten box. " If you're like many shoppers, you read a negative review like this and an unpleasant picture comes to mind.

How to Turn Your Business’s Google Reviews Into Marketing Materials

Encouraging reviews is one of the most important things small businesses can do to boost their reputation online. Check out these statistics about the impact of reviews : 72% of shoppers say that positive reviews make them trust local businesses more.

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How To Get Your Unhappy Customers To Change a Bad Review

4 Self-Destructive Review Management Worst Practices To Avoid

The Ten Commandments of Customer Service

This cheat sheet covers ten fundamentals of customer service to help your business excel.

Senior Citizen Reviews: Getting Amazing Reviews From Low-Tech Customers

Realtor Review Sites: The Art of Building the Perfect Profile

How big of a deal are realtor review sites? Did you know many clients who are shopping either for a buyer's agent or a seller's agent won't ever make it to your webpage? They probably won't even make it to your brokerage's webpage. Instead, they're far more likely to come across your profile on a major realtor's review site.

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Building the Perfect Online Listing in the Hospitality Industry

Businesses in the hospitality industry live and die by two things. Their ability to get great reviews. Their ability to get found on major travel sites where customers are going to look at their options.

Why Large Enterprises Are So Bad At Review Management

They're horrible at it. When it comes to online reviews, most large enterprises are terrible. At first glance this doesn't make sense. These massive corporations attract some of the best employees. They have massive budgets and resources that smaller companies don't.

5 Things You Can Do to Make Your Customer Experience Stickier

Tactics for Boosting Engagement and Brand Affinity.

How To Get a Meeting With the Head Honcho To Pitch Services

If you need to reach decision makers, you’ll need to know how to get a meeting first. If you’re an experienced seller, you know how tough this is. Decision makers instruct gatekeepers to screen salespeople out. Busy executives do everything they can to avoid them.

How to Educate Clients on What Matters Most In Local Marketing

Clients are confused. They're not really sure where they should focus their attention. Should they focus on local business listings, reviews or leads? What about content, social media and call tracking - how much attention do they dedicate to those channels and tactics?

Agency Strategy: Providing Managed vs. Self-Service Marketing Solutions

Your clients are desperate. They just don't know it yet. Most won't realize they are, until it's too late. It's a common but unfortunate part of self-service marketing. Small business owners aren't as focused on review management as they should be. Until they're flooded with negative reviews.

Does Your Local Business Need a Website in 2017?

Your website is dead… A growing number of “experts” say it is. These experts suggest that websites, as they exist now, are obsolete and unnecessary. Some are more cautious, stating that a mobile friendly website is enough. Are they right? It’s 2017.

How Does Customer Experience Impact Angry Customers?

Let's look at how the customer experience of an angry customer informs strategy, and how companies can transform frustrated customers into delighted ones.

6 Review Request Scripts For Your Support and Sales Team

You've built a fantastic product or service. Most of your customers are happy. Naturally, you'd like to spread the word. The obvious question is, how? How do you acquire online reviews at scale? The simple answer? Review request scripts. At some point, you'll need to rely on your team.

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5 More Unique Email Templates for Requesting Online Reviews

Don’t you dare! Don’t ask for that. The voice in our head screams danger when it’s time to ask customers for reviews. You feel afraid. You know you’ve done an amazing job for them. Your product exceeded their expectations, your services offer more value for less money.

How to Encourage Customers to Use Keywords in their Online Reviews

That’s right, we’re going to be discussing keywords. There are probably a few of you reading this who just rolled your eyes and said “Keywords? What is this, 2008?” It’s true that keywords may not be the sexiest marketing tactic to discuss lately.

The 3 Biggest Pain Points For Your Clients

Your clients are in pain. Their business has specific challenges that keep them from achieving the results they desperately need. Challenges your agency is uniquely equipped to handle. These pain points can be damaging.

Customer Experience Strategy: How to Measure the Immeasurable

Take a second to reflect on the brands you love. How do you go about creating an awesome customer experience strategy that works for your own customers?

3 Creative Ways To Use Community Events To Get Reviews For Your Local Business

Do you know the secret the secret behind successful community events? These events are an incredible way to generate a significant amount of traffic, leads and sales. It's also an amazing way to get reviews. Which leads to more traffic, leads and sales.

A Case Study – BizMktg – Helping Businesses Win Online

In 2011, Peter Wilson started focusing on his home agency, Biz Mkgt. His very first client, North Creek Dental, was a dental practice. They had just built a new building and needed new patients.

An Analysis of Review Site Listings in SERPs

It's the first thing they see. Their reputation precedes them. When prospective customers search for your clients they receive a quick summary of their listings on review sites. Your clients don't get it. They're not entirely sure what their customers see. Even worse, they're not really sure why it matters, but it does. A thorough understanding of review site listings in the SERPS is crucial to their success. Why though? Your clients can't plan and prioritize. They don't have what they need.

Facebook Reviews Are Becoming Facebook Recommendations

In late 2017, the Local Search Association reached out to various Local Search professionals, asking for their 2018 predictions. I contributed my thoughts, specifically as they pertained to Google and Facebook. It feels like there’s a bit of a space-race in local between Google and Facebook. The interesting thing about it is that they’re coming at the issue from two completely different paradigms. Google aims to be useful, practical, efficient. Facebook wants to be social.

7 Steps to Elevate Your Customers' Experience

Learn how to walk through your customer's journey in order to improve their satisfaction and engagement