Saving Sites and the Future of Link Building With Marie Haynes

Who you gonna call when your traffic drops? If your answer is Google penalty expert and algorithm analyst Marie Haynes of Marie Haynes Consulting Inc. you'd probably be making a great choice. For years, Marie has been a go-to for websites in crisis.

Fake Reviews, Review Management, and the Review Site of the Future

If you're the type of person who is perfectly fine faking reviews, there's a good chance Jason Brown has your number. If you need a guy to hunt down the latest fake review scheme, Jason Brown is your man.

Social Media Marketing in 2018: The Best Articles, Tools, Blogs, People, and Resources

Social media's not going away any time soon. And like anything in the digital world, it continues to evolve. Here are this year's best resources for helping you stay on top of the changes. 2018's Best Social Media Marketing Blogs.

How to Develop a Relationship With Your Local Chamber of Commerce for Client Prospecting

Your local chamber of commerce is your local power broker. They have their hand on the pulse of every business in your local community. You can use their groups to generate leads, but only if the powers that be approve. It's perfect for prospecting.

The Challenges of Omnichannel: Why so Many Contact Centers Struggle with Digital Self-Service

To find how contact centers are navigating the transition to omnichannel customer service, Calabrio surveyed more than 1,000 marketing and customer experience leaders in the U.S. and U.K. about their digital customer communication strategies. Read the report to find out what was uncovered.

How To Digitally Advertise Your Agency’s Review Management Services

Do you know how to get attention? It's something your agency desperately needs. Your prospective clients are drowning in a sea of options. They're surrounded by thousands of service providers, all of them clamoring for their money. Put yourself in their shoes.

Local SEO Industry Changes, Running a Local SEO Agency, and Helping Clients Succeed with Andrew Shotland

Andrew Shotland helped launch websites for Showtime and NBC back when some of us were still trying to figure out what the internet even was. He then helped launch Insider Pages, which became City Pages.

What it Takes To Be a 5-Star Business with Shep Hyken

Getting 5-star reviews is crucial if you want to stay in business, but you can't get 5-star reviews without delivering 5-star service. There truly isn't a trick, software package, or shortcut in existence which can help you sidestep this fundamental reality.

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Insights for Consultants: Getting Started with Local SEO with Phil Rozek

Phil Rozek of Local Visibility System has been doing local search almost longer than local SEO has been a thing. In 2006 he began learning how to build and run Google AdWord campaigns.

Email Marketing in 2018: The Best Articles, Tools, Blogs, People and Resources

Email marketing continues to be one of the most effective ways to reach and retain customers. Want to become an email marketing ninja? These resources are here to help. 2018's Best Email Marketing Blogs. Take a deep dive into these awesome blogs.

How To Get Business Reviews: Back to Basics

It certainly seems simple. You provide customers with amazing support and you ask for a review. Customers give you five-stars. Pretty easy to get business reviews, right? Except that it's not. There's a right and wrong way to get business reviews. When it's handled well, your conversion rates climb.

How to Optimize CX Through the Voice of the Customer

Speaker: Faith Adams, Analyst at Forrester

Join Intouch Insight and special guest, Faith Adams with Forrester Research, on November 8 at 1 PM EST and learn how you can act on VoC data

How the Best Marketing Agencies Use ORM To Boost Client Conversion Rates

More traffic or more conversions? Which one is more valuable to your agency clients? The best marketing agencies know the answer. In fact, any agency worth their salt knows the answer to this question. It's conversions. Customers produce the revenue (and profit) your clients need.

Local SEO in 2018: The Best Articles, Tools, Blogs, People and Resources

Ready to get better-than-ever at local SEO? Just dive into these resources, representing this year's brightest and best. 2018's Best Local SEO Blogs. Read these blogs to practically give yourself a phD in local search. Local Visibility System. Want the no-b.s.,

How Can Review Snippet Keywords Help My Business Visibility

How To Prove the ROI of Online Review Management

What's the toughest part of review management? It isn't getting the review. It isn't even dealing with a flood of negative reviews from a horde of angry customers. No, the hardest part of online review management is something unexpected. It's demonstrating the ROI of online review management.

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Why Fake Reviews Are Like Fake News and What You Can Do About It

Can I trust you? It's the question your customers want an answer to. It's also why customers turn to online reviews from a trustworthy, unbiased third-party source. Fake reviews are the problem. Customers can’t always trust marketers to deliver on their promises.

The Essentials to Scaling Your Customer Success Program

Most tech companies start with a barebone customer success ‘program’ that is reactive. As revenue grows and the go-to-market strategy is identified, founders quickly realize they need a proactive program that goes beyond basic customer services. By now the team may have a CRM program to manage customers and a basic set of steps they put the customer through. This simply isn’t enough to grow your customer relationships to their full potential value. You need a customer success program to grow quickly and to serve many through scale. This is where the right people, processes and technology come into play. Join Emilia D’Anzica, a customer success and engagement strategist, as she walks you through customer success essentials to consider as you grow your company and customer success team. During this webinar, you will learn core pillars of customer success by: Putting yourself in your customer’s shoes. Shifting your strategy to a Growth mindset. Building a scalable customer success framework. You'll walk away with actionable steps for you and your team to leverage immediately. When: November 14th at 11AM PT (2PM ET, 7PM GMT)

How Often Should You Be Meeting With a New Client?

"Are you helping or hurting me?" It's the trust question your new client meetings need to answer. Clients are looking to see if you're under or over performing. At this point most sellers make a reasonable but incorrect assumption. They assume their new clients trust them.

Is it Easier to Sell Review Management Online or IRL??

You'll have to choose a side. It's a debate that seems to have no answer. When it comes to selling, which is more effective? Selling online or in-person? It seems there are strong arguments that can be made on both sides. Who's right here?

What You Need to Know: Online Review Management and Marketing in 2018

Time magazine has some advice for you. Don't trust reviews. Their inflammatory article states you shouldn't trust positive or negative reviews.

The Rules of Sharing Reviews in the Legal Industry

Reviews aren't complicated. You do amazing work, then you ask your clients to talk about it. Simple, straightforward and easy, right? When it comes to lawyer reviews, not so much. If you're a lawyer, this is a problem.

3 Important Things A Chatbot Can’t Do (But an IVA Can)

Chatbots are becoming increasingly popular, but it’s important to remember that they’re only as smart as the technology behind them. Download this Interactions LLC eBook to learn more about chatbots and how to select automated customer care technology for your company.

How To Share Online Reviews Proactively Using Social Media

Reviews are kingmakers. You know it, I know it. Share online reviews on the right platforms and you attract an enormous wave of attention. Get customers to promote your reviews within their sphere of influence and you extend your reach exponentially. But how?

3 Proactive Review Management Projects To Start Planning Now For 2019

Why aren't more companies starting a business boosting review management project yet? Most of the businesses in our country are small or medium-sized enterprises. Know what else these businesses have in common? They're terrible at planning ahead. They're reactive when they should be proactive.

4 Contract Templates for Online Review Management Services

It's time to seal the deal. You've sent your prospect a proposal. Your proposal will most likely be the basis for your online review management contract. If you've done your job well, your prospect is qualified and ready to buy. This is the part agencies get wrong.

What Is Local Content and Why Is It Important To Small Businesses?

How Retailers Can Drive CX Excellence Through Store-Level Execution

Speaker: Jere Matthews, VP, Operations at Rutter's

Join Intouch Insight and Rutter's on October 25 at 2pm EST to learn how one of America's favorite convenience stores delivers on their brand promise.

Essential Info to Include On Your Review Management Services Page

" I don't believe you. ". There's this deep seated fear that prospective clients won't believe in you if you fail to say and do the right things. The frustrating part about this subtle fear? It's true. Clients use your website and your review management services page to evaluate your agency.

40 Situational SMS Templates For Requesting Reviews

SMS templates are a unique way to request online reviews. As you scale your business, it's not always easy for you to reach out one to one via text. You want customers to talk to you.

3 Insights For Crafting An Effective Review Request Email Drip Campaign

You've asked your customer for a review face to face. You did everything you were supposed to do. They're really happy with you, but your customer has decided to blow you off. What do you do? Is it worth it to send a reminder or are you more likely to come off as a pest?

How To Help Your Clients Optimize Their Review Site Listings

There’s a myth surrounding reviews. It's a nefarious myth that lulls your clients into a false sense of security. Despite that fact that it can be challenging to earn reviews in the first place, many clients think: Get positive reviews and the money rolls in automatically.

The Top 3 Ways to Forecast for Your Contact Center

Forecasting is no easy task. It can be difficult to schedule the right amount of agents at the right time. Download our ebook to learn how to reduce overstaffing and understaffing, lower customer wait times and improve the customer experience with proper forecasting.

How To Get Your Unhappy Customers To Change a Bad Review

Senior Citizen Reviews: Getting Amazing Reviews From Low-Tech Customers

Your Review Management Pitch Deck: Stats, Themes, and Selling Points

It's incredibly frustrating. A prospect decides they're interested. They're ready to hear your pitch or accept the proposal. So you do the right thing. You devote a considerable amount of your time, energy and resources to crafting your pitch. How do prospects reward you? They ignore you.

4 Self-Destructive Review Management Worst Practices To Avoid

Executive Report: The Customer Data Too Often Overlooked by the C-Suite

A recent Calabrio research study of more than 1,000 C-Suite executives has revealed leaders are missing a key data stream – voice of the customer data. Download the report to learn how executives can find and use VoC data to make more informed business decisions.

6 Businesses That Are Immune To Negative Reviews

Look at this horrible review. " I ordered a brand new midi keyboard. When I received it, it came used, abused, and broken all over with missing power cord in a rotten box. " If you're like many shoppers, you read a negative review like this and an unpleasant picture comes to mind.

Does Your Local Business Need a Website in 2017?

Your website is dead… A growing number of “experts” say it is. These experts suggest that websites, as they exist now, are obsolete and unnecessary. Some are more cautious, stating that a mobile friendly website is enough. Are they right? It’s 2017.

How to Educate Clients on What Matters Most In Local Marketing

Clients are confused. They're not really sure where they should focus their attention. Should they focus on local business listings, reviews or leads? What about content, social media and call tracking - how much attention do they dedicate to those channels and tactics?

How to Turn Your Business’s Google Reviews Into Marketing Materials

Encouraging reviews is one of the most important things small businesses can do to boost their reputation online. Check out these statistics about the impact of reviews : 72% of shoppers say that positive reviews make them trust local businesses more.

Your Complete Customer Engagement Handbook

Transform your contact center to build relationships with your customers that will last a lifetime.