Is Having a Horde of Promoters REALLY the Key to Your Customer Experience Strategy?
NOVEMBER 15, 2018
This article was originally published on the Worthix blog, a cutting-edge AI-based voice of the customer software. If there is one thing that truly scares me when I talk with senior leaders at conferences, it’s the lack of forethought many have in choosing a metric for their business. These same executives spend weeks upon weeks reviewing the right […]. The post Is Having a Horde of Promoters REALLY the Key to Your Customer Experience Strategy? appeared first on CX Ahead.