How Delta Testing Keeps the Focus on Customer Delight During Agile


One of the greatest traits of agile development is that it allows teams to respond to customer desires quickly. Its flexibility and conduciveness to rapid iteration opened the door to product evolution through small, successive improvements.

5 Common Mistakes to Avoid When User Testing Your Mobile Apps


Today, there are thousands of connected tech products on the market — and thousands of mobile apps for managing each one. But like tech products, not all apps provide delightful and intuitive experiences for their intended audience. Your hardware team and mobile app team aren’t always in the same room together, so creating a mobile app that works in perfect harmony with its connected product requires more than a brilliant app team.


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Why It Isn’t Enough to Be Data-Driven During Customer Testing


Data is a library of information. And like a library, the books inside are only useful to you if they’re written in a language you understand. You also don’t have time to read every book in the library when you have a finite amount of time and a job to get done.

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Centercode Is Powering Up These 4 Roles in Product Development


Investing in product analytics, quality testing, user experience, and market research are absolutely essential to building a good product. But delivering a great product? That takes a few critical steps: Get it out of Engineering and into the hands and true environments of targeted users.

Why Is Patient Engagement Important? | Frontline Group

There are 5 critical opportunities to unlock the full power of patient engagement, which can improve your patient retention, as well as improving their health outcomes. In this eBook you will learn about: What Is Patient Engagement? How Does Patient Engagement Improve Outcomes? Why Is It Important to Include Patients in Their Care? What Are Patient Engagement Tools? What is Patient Engagement technology? Download Now this informational resource and start using a patient engagement platform to give yourself as a Provider higher satisfaction scores.

Beta Testing Success Is About More Than Just Processes


It’s been decades since product developers first started using beta testing.

How to Get a Top Rating from Consumer Reports


Every year, Consumer Reports tests thousands of products — from cars, to laptops, to WIFI-enabled speakers and appliances — and grades them on a scale of 0 to 100. A trusted source of unbiased product testing , their mission is to make it easier for consumers to make well-informed buying decisions.

4 Types of Feedback You’re Not Collecting (But Should Be!)


When most people think of “beta test feedback,” they think of bug reports and feature requests. And they’re not wrong — issues and ideas are a key component to a successful pre-release customer test.

4 Things You Need to Succeed in a Connected World


By 2022, Gartner predicts that there will be 6.4 billion devices in use next year as smartphones overtake desktop computers. This means that in the not-so-distant future, there will be more smart devices on Earth than people. What does this mean for today’s technology and tech makers? Even with millions more devices, customers will expect those devices to play nicely with one another. Products will need to be more complex and connected than ever.

It’s Time to Bring Beta into the 21st Century


In the early 90s, the technological landscape was a very different place. Internet access wasn’t available in the average household. Cell phones weighed around a pound and a half. Spam was something you ate with eggs or over rice.

How Call Lifecycle Details Help Increase Customer Satisfaction

Do you want to better understand what your customers are experiencing on calls? Does your call center software lack key information, even if calls are recorded? Download this eBook now to learn how to gain insights on all your calls to increase your customer satisfaction!

2020 Centercode Content Roundup


You can say what you like about 2020, but you can’t say we didn’t learn a lot. This year has forced us to grow and change many, many aspects of our lives, from how we work (#remote), to how we communicate with our team (“Can you guys see my screen?”),

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The Evolution of the Tech Consumer


Technology isn’t the only thing that’s rapidly evolved in the past 25 years. The people who consume tech have also changed significantly.

5 Beta Program Tips to Live By from Industry Superstars


The only certainty in these unpredictable times is that your customers know what they want — and they’re eager to talk about it. That’s what makes securing customer feedback more crucial than ever.

2020 Changed Your Customers: Here’s How to Win Them Over


E-commerce had been trending steadily upward for years. Then the pandemic came along and did exactly what you’d expect a globally disruptive force to do: It changed everything very, very quickly. What happened exactly? The U.S.

6 Ways to Secure (More Of) a Budget for Your Customer Education Program

Whether you’re looking to kickstart or expand your customer education program, you need access to a budget. Learn how you can demonstrate the positive ROI of customer training and make the case for securing a larger budget in our latest eBook!

How Customer Insights Are Shaping Tech for 2021


We’ve often described modern technology as highly sophisticated, highly connected, and continuously iterative. The rapid-fire changes of 2020 didn’t change that — in fact, it brought those qualities into sharper relief.

Technographics: Your Shortcut to Improving Interoperability


With consumers adopting more and more smart tech, the everyday spaces of your customers has become an interoperability minefield. The key to navigating that minefield without a performance blowup? Tapping into an aspect of growing importance within the realm of beta testing: technographics.

How Arris Saved $1M by Fixing Bugs Before Release


Even the most robust and well-resourced QA labs have limits. There’s simply no way to keep up with the growing combinations of technology devices your customers are using in their lives.

How to Build and Release Perfected Products


What makes a product perfect? Your answer might depend on the role you play in product development. If you’re all about quality, you might describe perfection as a product that aces all its test scripts and doesn’t surprise you with bugs once it’s in the field.

The Connected Journey: Developing your Empathy to Strengthen Strategies for Customer Relations

Speaker: Esther Kieft, Delivery Manager (Group Technology) at Domino's Pizza Enterprises

It is well known that empathy is a key ingredient in creating lovable products, yet not all products offer the best customer experience. From meeting stringent deadlines to insufficient resources being available to carry out customer research, there is a range of reasons why customer empathy could be missing in product development. Join Esther Kieft, as she breaks down using empathy at a distance to evaluate the problems that customers are experiencing during this global health crisis.

3 Vitals for Creating High-Impact Wearables and Health Trackers


Wearables have quickly become an easy way to enhance health, personal care, and fitness routines and deliver notifications from paired mobile devices. In 2019, the number of wearable shipments jumped over 80% with a new high of 118.9 million units. By 2024, that number is expected to reach 526.8

Centercode Customers See a 646% Return on Investment


For nearly two decades, Centercode has provided leading platform and managed service customer testing solutions that help companies turn good technology into great products.

Caavo Exceeds 250% Beta Test ROI with Centercode


In the home environment, communication is king. But it isn’t limited to people; it’s also mandatory for connected devices. The ability of newly adopted tech to “talk” to the existing devices in a given environment is a baseline expectation.

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Building a Foundation for Smarter Home Automation


Today’s homes may still be a far cry from the Jetson’s — but rapid advances in technology mean they’re smarter than ever.

The Best Sales Forecasting Models for Weathering Your Goals

Every sales forecasting model has a different strength and predictability method. It’s recommended to test out which one is best for your team. This way, you’ll be able to further enhance – and optimize – your newly-developed pipeline. Your future sales forecast? Sunny skies (and success) are just ahead!

Centercode Stories: How Did You Change for the Better in 2020?


This is the time of year where many of us are looking back on the last twelve months and reflecting on what we’d like to do better. But it’s also a time when we can be grateful for the things that are already good — especially in a year marked by so much loss, change, and uncertainty.

3 Tech Insights for 2021, Straight from Consumers


Software and tech gadgets are developing faster than we could ever have imagined even a decade ago. In many ways, this year has put a spotlight on those advancements as many industries pivot to adapt with unprecedented changes and uncertainty.

How Setting Expectations Increases Test Success (And 3 Ways to Do It)


Setting too many expectations may be a quick path to disappointment in life , but what happens when you don’t set expectations during your beta test? Well, two decades of test planning and management has shown us it sort of ends up like the Wild West.

Dispatches from Centercode’s Remote Offices: Kyle, Mike, Ria, Eddie, and Frank


It’s been three weeks since Centercoders left HQ and started working remote — but who knows what time means anymore, right? We’re slowly adapting to the circumstances of this global experience, both as a company and as individual team members.

Customer Perceptions of the Community Experience

Speaker: Mike Ellis, Vanilla Forums Marketing Manager

What do your customers actually want? In a land of ever-changing customer behaviors and expectations, brands need to understand the experiences customers value the most, and how these can impact their business outcomes. Join us on May 26th at 12 EDT for an in-depth discussion led by Vanilla's Marketing Manager, Mike Ellis. Mike will walk you through this research and guide you on community usage in terms of the most valued customer experience aspects.

Ask the Expert: Should I Add More Testers?


Is more testers always the best solution when you’re experiencing a dip in feedback? In this Ask the Expert series, Centercode’s Chris Rader weighs in on large tester teams: when they work, when they don’t, and how to manage when your stakeholders want to keep adding testers.

Is Product Perfection Really Attainable?


Imagine: A delightful, bug-free product springs fully formed from your PRD and lands directly into your customers’ waiting hands. Seems impossible? That’s only because…it is. No product is perfect at the start.

Need a Template? Here’s Your User Acceptance Testing Checklist


If you want to run a solid user acceptance test, you need a solid plan — but since you’re reading this, you probably knew that already. With so much at stake, planning ain’t easy; there are schedules to build, people to recruit, stakeholders to work with, feedback to sort.

How Virtuous Acts Bring Our Team Together


The enormous stress of 2020 has made it all too easy to focus on what we don’t have: parties with friends and family, the ability to travel, some of our favorite holiday traditions…I’ll stop there before I start crying.

Customer Engagement Is a Two-Way Street

Two-way engagement means creating opportunities for conversation. Go beyond the obvious step of responding to complaints and comments; your customers want and deserve more than that. Implement these four tips to boost your two-way engagement.

2 Important Ways Your Testers Increase AI Performance


Why does AI that performs so well in a lab underperform when it’s out in the real world? Earlier this month, a team of 40 Google researchers published a study about just that — and their investigation returned some vital insights into the challenges of developing machine learning.

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