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Alliance Enterprise at 2018 Smarter Services Symposium

Astea

Astea International to Showcase the Newest Version of its Alliance™ Field Service Management and Mobility Platform at the 2018 Smarter Services™ Symposium. Astea will showcase Alliance Enterprise™ and Astea COO will host workshops on growing service revenue.

Webinar: Introducing Alliance Enterprise

Astea

Astea Webinar: What’s New in “Alliance Enterprise” (v15). Have you heard? Astea has launched the most transformative version release of our Alliance field service management and mobility platform! See it for yourself with highlights of the new functionality during a live demo webinar!

Astea Launches Alliance Enterprise™, the Newest Version of its FSM Platform

Astea

Alliance Enterprise delivers enterprise-grade technology designed to unify the increasingly complex service ecosystem. HORSHAM, PA (September 11, 2018) — Astea International Inc.,

On-Demand Webinar: Today’s Field Service Challenges

Astea

How do you become a best-in-class field service organization (FSO)? What do the top performers do differently to address today’s challenges, and how can your FSO emulate their best practices? Watch the recording of our webinar with Bill Pollock of Strategies for Growth to find out! “

Onwards and Cloudwards! Explore your options for moving towards the cloud

Hear from independent research analyst Jon Arnold and our very own Barbara Gonzalez, VP of Global Business Consulting, on this topic as they discuss the forces driving the move to the cloud and the options for businesses when change becomes mandatory.

Webinar: How Top Performing FSOs Address Today’s Challenges

Astea

How do you become a best-in-class field service organization (FSO)? What do the top performers do differently to address today’s challenges, and how can your FSO emulate their best practices? Register for this upcoming webinar to access all the latest findings!

New Corporate Website Launched at Field Service Amelia Island

Astea

Astea International Announces the Launch of its New Corporate Website at Field Service Amelia Island. Astea will showcase its new website and the latest version of its field service management software at Booth #2. Amelia Island, FL (August 27, 2018) — Astea International Inc.,

Press Release: NSC Global Selects Astea Alliance™ for Worldwide Growth

Astea

Astea International Inc.,

Infographic: Benchmarking Tech Adoption in the Medical Device Industry

Astea

In this infographic, and in the full research report from Astea and WBR Insights, see how field service organizations in the medical device industry are prioritizing patient satisfaction with field service management software. .

How Technology Drives Customer Expectations of Service

Astea

The old saying is that necessity is the mother of invention, but that was founded in the industrial revolution.

Video: Benefits of Field Service Software

Astea

If you’ve heard about your competitors using field service management (FSM) software to streamline their business, you may be wondering if it’s worth the investment of your own company’s time and money.

Your Complete Customer Engagement Handbook

Transform your contact center to build relationships with your customers that will last a lifetime.

Infographic: Benchmarking Tech Adoption in the Medical Device Industry

Astea

In this infographic, and in the full research report from Astea and WBR Insights, see how field service organizations in the medical device industry are prioritizing patient satisfaction with field service management software.

How Technology Drives Customer Expectations of Service

Astea

Whitepaper: Digital Transformation for the Service Enterprise

Astea

In this whitepaper from The Service Council, see how service leaders are creating new business models which utilize the latest technology to transform the customer experience.

Whitepaper: Digital Transformation for the Service Enterprise

Astea

In this whitepaper from The Service Council, see how service leaders are creating new business models which utilize the latest technology to transform the customer experience.

Press Release: NSC Global Selects Astea Alliance for Worldwide Growth

Astea

Astea International Inc.,

How to Create an Exceptional Customer Experience

Learn 5 actions your organization can take right now to improve the customer experience.

Astea Article in Architecture and Governance Magazine: The End of the ERP?

Astea

A recent article in the Architecture and Governance Magazine asks, ‘ Is this the end of the ERP?’.

Press Release: The BP Group Selects Astea Alliance™ to Increase Customer Trust

Astea

Astea International announced today that the BP Group , a mechanical contracting and HVAC company based in New York City, has selected Astea’s cloud-based, field service management and mobility platform, Astea Alliance™, to optimize and improve its largescale service operation.

Research Report: Medical Field Service & Integrated Solutions

Astea

With heavy regulation and compliance requirements, field service organizations in the medical device industry are often the early adopters and technology leaders to watch. Physicians, medical facilities, and patients are regularly calling upon medical device field service organizations to do more.

Research Report: Medical Field Service & Integrated Solutions

Astea

With heavy regulation and compliance requirements, field service organizations in the medical device industry are often the early adopters and technology leaders to watch. Physicians, medical facilities, and patients are regularly calling upon medical device field service organizations to do more.

The Ten Commandments of Customer Service

This cheat sheet covers ten fundamentals of customer service to help your business excel.

Video: Integration Best Practices

Astea

We live in an integrated world. Nearly every mobile app, software application and website people interact with is integrated into multiple other applications and data sources without anyone ever thinking about it.

Video 65

Video: Integration Best Practices

Astea

We live in an integrated world. Nearly every mobile app, software application and website people interact with is integrated into multiple other applications and data sources without anyone ever thinking about it.

Video 65

Aberdeen Whitepaper: ‘Self-Service: Create Happy Customers & Reduce Costs’

Astea

Providing self-service capabilities for your customers is not simply a trend and no longer an emerging practice. It’s not a way to deflect customer requests, but rather it is a necessary, valuable tool that increases customer satisfaction.

Aberdeen Whitepaper: ‘Self-Service: Create Happy Customers & Reduce Costs’

Astea

Providing self-service capabilities for your customers is not simply a trend and no longer an emerging practice. It’s not a way to deflect customer requests, but rather it is a necessary, valuable tool that increases customer satisfaction.

5 Things You Can Do to Make Your Customer Experience Stickier

Tactics for Boosting Engagement and Brand Affinity.

Aberdeen Whitepaper: ‘Self-Service: Create Happy Customers & Reduce Costs’

Astea

Providing self-service capabilities for your customers is not simply a trend and no longer an emerging practice. It’s not a way to deflect customer requests, but rather it is a necessary, valuable tool that increases customer satisfaction.

Astea and XOi Webinar: Visual Intelligence in FSM = Customer Trust and Field Technician Efficiency

Astea

What are your roadblocks to success?

Astea Podcast: Reimagining Service to Maximize Profitability

Astea

Companies of all sizes are realizing the need to reimagine service in order to maximize revenue. It’s all about shifting your focus from customer retention to providing a customer experience that perpetuates the continuous cycle of your customers needing, wanting, and asking for more.

Astea Podcast: Reimagining Service to Maximize Profitability

Astea

Companies of all sizes are realizing the need to reimagine service in order to maximize revenue. It’s all about shifting your focus from customer retention to providing a customer experience that perpetuates the continuous cycle of your customers needing, wanting, and asking for more.

How Does Customer Experience Impact Angry Customers?

Let's look at how the customer experience of an angry customer informs strategy, and how companies can transform frustrated customers into delighted ones.

Astea Podcast: Reimagining Service to Maximize Profitability

Astea

Companies of all sizes are realizing the need to reimagine service in order to maximize revenue. It’s all about shifting your focus from customer retention to providing a customer experience that perpetuates the continuous cycle of your customers needing, wanting, and asking for more.

Astea On-Demand Webinar: Visual Intelligence in Field Service Management

Astea

You all know what field service management (FSM) solutions like Astea Alliance are, but how do they work with the XOi visual intelligence platform?

Astea On-Demand Webinar: Visual Intelligence in Field Service Management

Astea

You all know what field service management (FSM) solutions like Astea Alliance are, but how do they work with the XOi visual intelligence platform?

Astea and XOi Webinar: Visual Intelligence in FSM = Customer Trust and Field Technician Efficiency

Astea

What are your roadblocks to success?

Customer Experience Strategy: How to Measure the Immeasurable

Take a second to reflect on the brands you love. How do you go about creating an awesome customer experience strategy that works for your own customers?

Astea Whitepaper: 6 Steps to Field Service Profitability

Astea

Did you know that less than 30% of field service organizations are achieving profitable revenue growth? Service profitability is no longer simply a function of increasing the number of service calls completed per shift at a lower cost.

Astea Whitepaper: 6 Steps to Field Service Profitability

Astea

Did you know that less than 30% of field service organizations are achieving profitable revenue growth? Service profitability is no longer simply a function of increasing the number of service calls completed per shift at a lower cost.

Augmented Reality – Far From a Gimmick for Field Service

Astea

Why pay attention to Augmented Reality? Augmented Reality or “AR” solves many challenges you face today: growing complexity of serviceable assets, limited resources, and an aging workforce which leads to massive training needs for new and contingent field technicians.

Augmented Reality – Far From a Gimmick for Field Service

Astea

Why pay attention to Augmented Reality? Augmented Reality or “AR” solves many challenges you face today: growing complexity of serviceable assets, limited resources, and an aging workforce which leads to massive training needs for new and contingent field technicians.

7 Steps to Elevate Your Customers' Experience

Learn how to walk through your customer's journey in order to improve their satisfaction and engagement