Astea

Is customer satisfaction really a KPI?

Astea

Customer Satisfaction is often quoted as being an important KPI for any business. While it is undoubtedly important, is it really a KPI? In this post from Steve Scott, Astea’s Managing Director – Asia Pacific , we consider how businesses can improve upon customer satisfaction.

Astea International Earns Frost & Sullivan’s 2018 Company of the Year Award in Mobile Field Service Management

Astea

Astea recognized for its comprehensive portfolio of user-oriented mobile field service applications that meet the evolving needs of organizations, technicians and customers. HORSHAM, PA (December 10, 2018) — Astea International Inc.,

4 Steps to Gaining Value from IoT in Field Service

Astea

Artificial Intelligence. Big data. These are technology buzz words that can make a real world impact on field service operations and change the entire field services industry.

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Webinar: Demystifying Digital Transformation

Astea

Join Field Technologies and The Service Council on November 15 for the webinar, “A Practical Approach to Demystifying Digital Transformation” sponsored by Astea International. The phrase, “Digital Transformation” has become a buzzword in the service world over the last few years.

6 Killer Applications for Artificial Intelligence in the Customer Engagement Contact Center

If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot. This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI.

Astea Participates in Key Investor Conferences Across the US

Astea

Astea is increasing investor awareness as company growth continues by attending this conference in Los Angeles, CA. Astea is excited to be attending several investor conferences this year, including the LD Micro 11th Annual Main Event taking place this week in Los Angeles, California.

Webinar: Digital Disruption in Field Service

Astea

Register now for this upcoming, informative webinar to learn new strategies from industry leaders on how to meet evolving customer expectations. Many industries are feeling the effects of the current service-driven economy.

Webinar: Introducing Alliance Enterprise

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Astea Webinar: What’s New in “Alliance Enterprise” (v15). Have you heard? Astea has launched the most transformative version release of our Alliance field service management and mobility platform! See it for yourself with highlights of the new functionality during a live demo webinar!

The ROI of IoT Investments in Field Service

Astea

In this report, see how IoT applications drive value in operations, analytics, business decision making, customer experiences, and more.

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Field Service Amsterdam 2018

Astea

This week, our EMEA team is in Amsterdam for Field Service Europe. While we’re there, we are showcasing our newly upgraded Alliance Enterprise & Mobile Edge platform, which can help you satisfy your demanding customers and meet your service revenue & cost goals for 2019.

Alliance Enterprise at 2018 Smarter Services Symposium

Astea

Astea International to Showcase the Newest Version of its Alliance™ Field Service Management and Mobility Platform at the 2018 Smarter Services™ Symposium. Astea will showcase Alliance Enterprise™ and Astea COO will host workshops on growing service revenue.

Artificial Intelligence and the Customer Experience

There's no denying that Artificial Intelligence is popping up everywhere in consumers' daily lives. But in the world of customer care, getting AI right - deploying it in a way that helps customers get things done quicker and easier, removing frustrations and roadblocks - is easier said than done. This eBook will teach you how to use AI to improve the customer experience, while significantly cutting costs for your business.

Digital Transformation Made Real

Astea

In this article by Astea COO David Giannetto, featured in the Sept./Oct. 2018 issue of Field Technologies magazine, learn what three things to focus on to make digital transformation possible. Digital transformation is all the rage, but let’s face it: your company probably isn’t ready for it.

Astea in Business Trends Magazine

Astea

The Eighty-Fourth Edition of Business Trends magazine features the latest version of Astea’s Alliance Enterprise field service software. Hear from Emily Hackman, Astea’s Director of Global Marketing, on new features and functionality.

Video: Digital Transformation

Astea

Watch this new video featuring Astea COO David Giannetto to learn how to digitally transform your company and compete with digital brands. Lately, we’ve been talking a lot about digital transformation because we know it’s top of mind for many established service companies.

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Astea Launches Alliance Enterprise™, the Newest Version of its FSM Platform

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Alliance Enterprise delivers enterprise-grade technology designed to unify the increasingly complex service ecosystem. HORSHAM, PA (September 11, 2018) — Astea International Inc.,

Infographic: Introducing Alliance Enterprise

Astea

In this infographic, see why the world’s best service companies use the all new Alliance Enterprise™ platform for field service management.

The Health of the Contact Center: Are You Ready for 2019?

A survey of 1,000 contact center professionals reveals what it takes to improve agent well-being in a customer-centric era. This report is a must-read for contact center leaders preparing to engage agents and improve customer experience in 2019.

Video: Key 2019 Trends Amongst Service-Centric Manufacturers

Astea

In this new video interview, Field Service News sits down with Astea’s Managing Director – EMEA John Hunt to explore the key trends for service-centric manufacturers as we head into 2019.

Press Release: NSC Global Selects Astea Alliance™ for Worldwide Growth

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Astea International Inc.,

Video: Benefits of Field Service Software

Astea

If you’ve heard about your competitors using field service management (FSM) software to streamline their business, you may be wondering if it’s worth the investment of your own company’s time and money.

New Corporate Website Launched at Field Service Amelia Island

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Astea International Announces the Launch of its New Corporate Website at Field Service Amelia Island. Astea will showcase its new website and the latest version of its field service management software at Booth #2. Amelia Island, FL (August 27, 2018) — Astea International Inc.,

The Challenges of Omnichannel: Why so Many Contact Centers Struggle with Digital Self-Service

To find how contact centers are navigating the transition to omnichannel customer service, Calabrio surveyed more than 1,000 marketing and customer experience leaders in the U.S. and U.K. about their digital customer communication strategies. Read the report to find out what was uncovered.

“Mastering Customer Experience” from Field Technologies

Astea

In this Astea-sponsored special report from Field Technologies, your company will learn about the 5 Essential Technologies for Mastering Customer Experience. Competition in the field service industry is heating up.

Digitalisation needs to be about the process not the technology…

Astea

New Field Service News Article from Astea’s John Hunt. This Field Service News article from Astea’s own Managing Director – EMEA John Hunt outlines why the focus should be on end goals–not the technology used to get there–when it comes to digitalisation.

Infographic: Benchmarking Tech Adoption in the Medical Device Industry

Astea

In this infographic, and in the full research report from Astea and WBR Insights, see how field service organizations in the medical device industry are prioritizing patient satisfaction with field service management software. .

What is field service management software?

Astea

Field service management software is designed to help manage a service-driven business. The best types of field service management software can organize all aspects of your business with both a back office platform and a mobile app for technicians on the go.

3 Important Things A Chatbot Can’t Do (But an IVA Can)

Chatbots are becoming increasingly popular, but it’s important to remember that they’re only as smart as the technology behind them. Download this Interactions LLC eBook to learn more about chatbots and how to select automated customer care technology for your company.

Webinar: How Top Performing FSOs Address Today’s Challenges

Astea

How do you become a best-in-class field service organization (FSO)? What do the top performers do differently to address today’s challenges, and how can your FSO emulate their best practices? Register for this upcoming webinar to access all the latest findings!

3 Foundations for Digital Transformation

Astea

In this featured article from Field Service News , Astea’s Managing Director–EMEA John Hunt outlines three key areas of focus for field service companies looking to embrace digital transformation.

How Astea Can Help Meet GDPR Compliance

Astea

In alignment with industry standards, Astea is fully compliant with the General Data Protection Regulation (GDPR) that went into effect on May 25, 2018.

On-Demand Webinar: Today’s Field Service Challenges

Astea

How do you become a best-in-class field service organization (FSO)? What do the top performers do differently to address today’s challenges, and how can your FSO emulate their best practices? Watch the recording of our webinar with Bill Pollock of Strategies for Growth to find out! “

The Top 3 Ways to Forecast for Your Contact Center

Forecasting is no easy task. It can be difficult to schedule the right amount of agents at the right time. Download our ebook to learn how to reduce overstaffing and understaffing, lower customer wait times and improve the customer experience with proper forecasting.

How Technology Drives Customer Expectations of Service

Astea

The old saying is that necessity is the mother of invention, but that was founded in the industrial revolution.

How Technology Drives Customer Expectations of Service

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Astea Article in Architecture and Governance Magazine: The End of the ERP?

Astea

A recent article in the Architecture and Governance Magazine asks, ‘ Is this the end of the ERP?’.

Video: Benefits of Field Service Software

Astea

If you’ve heard about your competitors using field service management (FSM) software to streamline their business, you may be wondering if it’s worth the investment of your own company’s time and money.

Your Complete Customer Engagement Handbook

Transform your contact center to build relationships with your customers that will last a lifetime.

Infographic: Benchmarking Tech Adoption in the Medical Device Industry

Astea

In this infographic, and in the full research report from Astea and WBR Insights, see how field service organizations in the medical device industry are prioritizing patient satisfaction with field service management software.

Whitepaper: Digital Transformation for the Service Enterprise

Astea

In this whitepaper from The Service Council, see how service leaders are creating new business models which utilize the latest technology to transform the customer experience.

Whitepaper: Digital Transformation for the Service Enterprise

Astea

In this whitepaper from The Service Council, see how service leaders are creating new business models which utilize the latest technology to transform the customer experience.

Press Release: NSC Global Selects Astea Alliance for Worldwide Growth

Astea

Astea International Inc.,

Executive Report: The Customer Data Too Often Overlooked by the C-Suite

A recent Calabrio research study of more than 1,000 C-Suite executives has revealed leaders are missing a key data stream – voice of the customer data. Download the report to learn how executives can find and use VoC data to make more informed business decisions.