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Research Report: Medical Field Service & Integrated Solutions

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With heavy regulation and compliance requirements, field service organizations in the medical device industry are often the early adopters and technology leaders to watch. Physicians, medical facilities, and patients are regularly calling upon medical device field service organizations to do more.

Video: Integration Best Practices

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We live in an integrated world. Nearly every mobile app, software application and website people interact with is integrated into multiple other applications and data sources without anyone ever thinking about it.

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Astea Article in Architecture and Governance Magazine: The End of the ERP?

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A recent article in the Architecture and Governance Magazine asks, ‘ Is this the end of the ERP?’.

Press Release: The BP Group Selects Astea Alliance™ to Increase Customer Trust

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Astea International announced today that the BP Group , a mechanical contracting and HVAC company based in New York City, has selected Astea’s cloud-based, field service management and mobility platform, Astea Alliance™, to optimize and improve its largescale service operation.

Frost & Sullivan White Paper–CX Innovation Through Agile & DevOps

Organizations are continuously improving their CX systems in an effort to keep up with customer demands. Automation increases quality and accelerates innovation. Learn how adopting Agile/DevOps will accelerate innovation and exceed customer expectations.

Astea Podcast: Reimagining Service to Maximize Profitability

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Companies of all sizes are realizing the need to reimagine service in order to maximize revenue. It’s all about shifting your focus from customer retention to providing a customer experience that perpetuates the continuous cycle of your customers needing, wanting, and asking for more.

Astea Podcast: Reimagining Service to Maximize Profitability

Astea

Companies of all sizes are realizing the need to reimagine service in order to maximize revenue. It’s all about shifting your focus from customer retention to providing a customer experience that perpetuates the continuous cycle of your customers needing, wanting, and asking for more.

Astea On-Demand Webinar: Visual Intelligence in Field Service Management

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You all know what field service management (FSM) solutions like Astea Alliance are, but how do they work with the XOi visual intelligence platform?

Astea On-Demand Webinar: Visual Intelligence in Field Service Management

Astea

You all know what field service management (FSM) solutions like Astea Alliance are, but how do they work with the XOi visual intelligence platform?

How Mid-Size Contact Centers are Adopting Cloud for CX Transformation

The combined forces of digital transformation, customer experience and cloud-based contact center products herald a new day for mid-market contact centers by meeting the unique needs and preferences of their business, including: security, control, functionality and speed.

Astea and XOi Webinar: Visual Intelligence in FSM = Customer Trust and Field Technician Efficiency

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What are your roadblocks to success?

Astea Whitepaper: 6 Steps to Field Service Profitability

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Did you know that less than 30% of field service organizations are achieving profitable revenue growth? Service profitability is no longer simply a function of increasing the number of service calls completed per shift at a lower cost.

Astea Whitepaper: 6 Steps to Field Service Profitability

Astea

Did you know that less than 30% of field service organizations are achieving profitable revenue growth? Service profitability is no longer simply a function of increasing the number of service calls completed per shift at a lower cost.

Augmented Reality – Far From a Gimmick for Field Service

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Why pay attention to Augmented Reality? Augmented Reality or “AR” solves many challenges you face today: growing complexity of serviceable assets, limited resources, and an aging workforce which leads to massive training needs for new and contingent field technicians.

Augmented Reality – Far From a Gimmick for Field Service

Astea

Why pay attention to Augmented Reality? Augmented Reality or “AR” solves many challenges you face today: growing complexity of serviceable assets, limited resources, and an aging workforce which leads to massive training needs for new and contingent field technicians.

eBook: Top 6 Benefits of Improving CX Assurance

More and more organizations understand the value of delivering a high-quality customer experience and investing in improving their CX assurance processes. Automating testing and monitoring, top the list of ways to improve their CX assurance efforts.

Astea Article in Architecture and Governance Magazine: The End of the ERP?

Astea

A recent article in the Architecture and Governance Magazine asks, ‘ Is this the end of the ERP?’.

Astea is Frost & Sullivan’s Pick for the “Best Value” Mobile Workforce Management Solution

Astea

If your company sends service technicians into the field, then you need a Mobile Workforce Management solution. It’s mission critical for so many reasons: visibility into field techs, connecting mobile workers to the back office, exchange of real-time data for a better customer experience, and so on.

See the Newest Version of Astea Alliance Field Service Management Platform at Technology Services World 2018

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Next week technology services professionals will be gathering in San Diego, CA for Technology Services World Expo 2018.

See the Newest Version of Astea Alliance Field Service Management Platform at Technology Services World 2018

Astea

Next week technology services professionals will be gathering in San Diego, CA for Technology Services World Expo 2018.

How to Create an Exceptional Customer Experience

Learn 5 actions your organization can take right now to improve the customer experience.

Infographic: Attracting Millennials – Win the Talent War for Tomorrow’s Field Technicians

Astea

At Field Service USA two weeks ago in Palm Springs, CA— the biggest field service conference of the year —there were many common themes being discussed in the sessions, round tables and exhibit hall.

Missed Astea at Field Service USA? Get a Sneak Peek of Alliance Enterprise

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Since 2003, the top service and support minds have gathered in Palm Springs in April for the flagship Field Service USA conference. If you attended Field Service USA, we hope you enjoyed it as much as we did. Click here to see how much fun we had!

Missed Astea at Field Service USA? Get a Sneak Peek of Alliance Enterprise

Astea

Since 2003, the top service and support minds have gathered in Palm Springs in April for the flagship Field Service USA conference. If you attended Field Service USA, we hope you enjoyed it as much as we did. Click here to see how much fun we had!

Astea Infographic: Keeping Pace with Service Technology

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Selecting the right field service management software , deploying it effectively, and measuring its results can all pose challenges. Service companies face vital decisions in all stages of technology procurement that can have profound results post-implementation.

Customer Experience Transformation in Telecoms

Transforming CX: Critical success factors mobile operators are looking for.

Calculating ROI on a New Field Service Management Solution

Astea

Your field service organization has many critical questions to ask when evaluating new service management software solutions. One of the most critical questions is, ‘What kind of ROI can we expect?’.

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Astea Webinar: 6 Steps to Make Your Field Service More Profitable

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Field service companies are scrutinizing their service models to make the transition from a cost center to a profit center—we all know that is easier said than done.

On-Demand Astea Webinar: Fix Your Technician Resource Gap

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Did you know that 70% of service organizations will experience a field worker shortage in the next 5 – 10 years? Of the 70%, one-half are dealing with a retiring workforce now. . The field technician labor force shortage has consequences that will impact your entire organization.

2018?s Biggest Field Service Transformation Opportunities

Astea

As a recognized leader in field service management software , Astea was proud to sponsor “The Future of Field Service 2018 ” special edition of Field Technologies Magazine.

The Ten Commandments of Customer Service

This cheat sheet covers ten fundamentals of customer service to help your business excel.

Infographic: What Techs Want – How to Attract the Next Generation of Field Technicians

Astea

Did you know that for every 7 field technicians who retire, there are only 3 to replace them? As many service-driven companies know all too well, there is a global talent war being waged for the next generation of field technicians.

Astea International Named Among ‘10 Fastest Growing SaaS Solution Providers of 2017’ by The Silicon Review Magazine

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Astea Recognized for Delivering Innovative Cloud Technology and Empowering Service Organizations to Embrace New Business Models . Today we are proud to announce that Astea has been named one of the 10 Fastest Growing SaaS Solution Providers for 2017 by The Silicon Review Magazine.

Webinar: The Biggest Mobile Trends for 2018

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Astea Webinar with Field Technologies and Sumair Dutta of The Service Council. Register Now: Thursday, November 2 at 1:00 pm ET. During the past 5 to 10 years, “Mobile Empowerment” in the field service industry was targeted more at improving back office returns and efficiencies.

How Mobile and the Rise of Big Data are Changing Everything

Astea

Is technology an afterthought at your company, or does it power your whole service organization? The best mobile field management software helps transfer knowledge from seasoned technicians to new workers.

5 Things You Can Do to Make Your Customer Experience Stickier

Tactics for Boosting Engagement and Brand Affinity.

Optimizing the Omni-Channel Customer Experience

Astea

Optimizing the Omni-Channel Customer Experience. With new channels of interaction being explored by both customers and companies alike, the concept of the “omni-channel customer experience” has become a hot topic. For field service organizations, the impact is more far-reaching than the traditional definition of omni-channel – which states that customers should have a consistent experience across every digital interaction with a company.

Knowledge Management for Service Excellence

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Competitive pressure and customer demands are forcing field service organizations to step up their game when it comes to the use of mobile technology and data analysis.

The Winning Formula for Mobile Workforce Management

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Ultimately, growth in any organization depends upon customers purchasing from you time and again. Delighting customers is, therefore, the cornerstone of any successful growth strategy.

Top 5 Strategies Powering Service Performance

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With all of the rapid advancements in field service technology and the demographic changes taking place, it can be difficult to keep up with new developments. As if field service executives didn’t already have enough on their plate.

How Does Customer Experience Impact Angry Customers?

Let's look at how the customer experience of an angry customer informs strategy, and how companies can transform frustrated customers into delighted ones.