Top 50 Customer Service Leaders 2024 | AmplifAI
Amplifai Coaching Category
APRIL 16, 2024
Discover the Top Customer Service Leaders of 2024 and learn how they amplify CX for exceptional results.
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Amplifai Coaching Category
APRIL 16, 2024
Discover the Top Customer Service Leaders of 2024 and learn how they amplify CX for exceptional results.
Amplifai Coaching Category
MARCH 5, 2024
Discover the best call center gamification software for 2024. Boost agent engagement, performance, and customer satisfaction with our expert guide.
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Amplifai Coaching Category
FEBRUARY 19, 2024
In this exclusive interview, Adrian, VP of Sales at AmplifAI, shares his journey, highlighting the pivotal moments and challenges that have shaped his leadership style. Discover how his commitment to continuous learning and empathy serve as powerful tools for driving change in the customer experience (CX) industry.
Amplifai Coaching Category
FEBRUARY 6, 2024
A daily gameplan has been created to help others lead like the best, based on the actions of top talent from the previous year. The plan includes activities such as coaching, recognition, sharing best practices, and having fun with the team, and aims to show that focused, consistent action creates results.
Amplifai Coaching Category
FEBRUARY 8, 2024
Job interview questions for Call Center Manager, Call Center Team Leader, and VP of Operations roles with expert strategies to ace your interview and lead successfully.
Amplifai Coaching Category
FEBRUARY 9, 2024
Understanding the Gartner® Hype Cycle™ and the role of Everyday AI in Contact Centers is crucial to pinpoint and choose the best AI-powered solutions that drive productivity, efficiency, and ultimately revenue.
Amplifai Coaching Category
FEBRUARY 9, 2024
Join Dennis Wakabayashi, renowned as the 'Global Voice of Customer Experience', and Sean Minter, CEO of AmplifAI, as they explore how AmplifAI is revolutionizing the call center landscape with innovative AI-driven solutions.
Amplifai Coaching Category
FEBRUARY 12, 2024
Harness the power of visual storytelling to connect deeply with your audience. Through videos, graphics, and illustrations, showcase your products and highlight your brand's values and objectives.
Amplifai Coaching Category
FEBRUARY 13, 2024
Discover how FCR enhances operational efficiency, cost savings, agent retention, and customer satisfaction. Gain insights into strategies for improving your call center's FCR, sidestepping common mistakes, and leveraging AI Coaching software for transformative results.
Amplifai Coaching Category
FEBRUARY 14, 2024
Learn how AHT drives boosts productivity, improves agent morale, and drives customer satisfaction. Learn how to calculate average handle time, tips to improve your contact center's AHT, the pitfalls to avoid, and more.
Amplifai Coaching Category
DECEMBER 1, 2023
Amplifai your call center coaching ROI with our guide on the 5 Key Steps to Coaching Effectiveness. Unlock strategies that blend people, process, and technology for transformational coaching results.
Amplifai Coaching Category
NOVEMBER 29, 2023
Understanding the Gartner® Hype Cycle™ and the role of Everyday AI in Contact Centers is crucial to pinpoint and choose the best AI-powered solutions that drive productivity, efficiency, and ultimately revenue.
Amplifai Coaching Category
OCTOBER 20, 2023
If you’re concerned about coaching impact and ROI, then you must master these 5 Steps to Coaching Effectiveness!
Amplifai Coaching Category
OCTOBER 20, 2023
Learn how modern contact centers are harnessing the dual strengths of AI and human-centric leadership to set the pace in an ever-evolving industry.
Amplifai Coaching Category
OCTOBER 10, 2023
Coaching all employees effectively is necessary to impact the bottom line—and AI is poised to uplift every worker in the contact center.
Amplifai Coaching Category
AUGUST 24, 2023
Learn how AHT drives boosts productivity, improves agent morale, and drives customer satisfaction. Learn how to calculate average handle time, tips to improve your contact center's AHT, the pitfalls to avoid, and more.
Amplifai Coaching Category
AUGUST 8, 2023
Learn how FCR drives operational efficiency, cost savings, agent retention, and customer satisfaction. Discover strategies to improve your call center's FCR, the common mistakes to avoid, and a whole lot more!
Amplifai Coaching Category
JULY 11, 2023
Learn how call center leaders are implementing effective, results-driven coaching, nurturing agent commitment, & employing rigorous measures to assess the effectiveness of feedback.
Amplifai Coaching Category
JULY 10, 2023
Explore the transformative power of AI in call center coaching – with some help from The Simpsons. From real-time feedback to personalized training, AI enhances coaching effectiveness and drives exceptional customer experiences.
Amplifai Coaching Category
JUNE 15, 2023
Discover humorous and unexpected insights for effective call center coaching from some of our favorite TV and movie dads.
Amplifai Coaching Category
JUNE 7, 2023
Uncover the benefits and challenges of using real-time agent assist tools in contact centers. Learn how to leverage AI while still maintaining the essential human touch your customers need.
Amplifai Coaching Category
JUNE 7, 2023
AI is revolutionizing call centers, streamlining operations, and enhancing customer experiences. See how it's used to efficiently manage queries, train agents, and reduce errors, lead to a more profitable contact center.
Amplifai Coaching Category
MAY 25, 2023
Ernst & Young LLP (EY US) today announced that CEO and Founder, Sean Minter of AmplifAI was named an Entrepreneur Of The Year® 2023 Central Plains Award finalist!
Amplifai Coaching Category
APRIL 20, 2023
Learn how Iterum is delivering an exceptional experience for their clients and boosting their teams’ performance in our recent interview with Juan Lopez, COO.
Amplifai Coaching Category
APRIL 7, 2023
Is your call center trying to save money? Invest in your coaching program. This infographic shows 7 ways good coaching can positively impact your ROI.
Amplifai Coaching Category
MARCH 8, 2023
Examples of effective call center coaching feedback, tips and best practices for delivering feedback to agents, common coaching feedback mistakes (and how to avoid them!), and the benefits of delivering coaching feedback the RIGHT way.
Amplifai Coaching Category
FEBRUARY 15, 2023
Discover five proven steps to improve coaching effectiveness in this action-oriented webinar. You’ll learn how to create and communicate a coaching system; train coaches to develop their frontline agents; measure coaching effectiveness; and much more.
Amplifai Coaching Category
JANUARY 30, 2023
How can you improve efficiency during an economic downturn? It starts with data analysis, optimizing customer experiences, streamlining processes, adapting to change, and supporting and training your call center employees.
Amplifai Coaching Category
DECEMBER 27, 2022
How can you improve efficiency during an economic downturn? It starts with data analysis, optimizing customer experiences, streamlining processes, adapting to change, and supporting and training your call center employees.
Amplifai Coaching Category
DECEMBER 26, 2022
A daily gameplan has been created to help others lead like the best in 2023, based on the actions of top talent from the previous year. The plan includes activities such as coaching, recognition, sharing best practices, and having fun with the team, and aims to show that focused, consistent action creates results.
Amplifai Coaching Category
OCTOBER 5, 2022
Iterum selects AmplifAI as preferred provider of performance enablement enabling Iterum to replicate top performers, drive better employee engagement, and deliver higher quality customer experiences.
Amplifai Coaching Category
SEPTEMBER 20, 2022
We are excited to announce that AmplifAI earned Frost & Sullivan’s 2022 Competitive Strategy Leadership Award for Its Advanced Performance Enablement Solutions.
Amplifai Coaching Category
AUGUST 23, 2022
The 2022 Inc. 5000 list honors America's fastest-growing private companies.
Amplifai Coaching Category
JULY 19, 2022
iQor announced today its selection of the AmplifAI AI-driven performance enablement platform.
Amplifai Coaching Category
JUNE 20, 2022
We are excited to announce the launch of a new channel partner program aimed at furthering our commitment to the channel and driving increased revenue
Amplifai Coaching Category
JUNE 14, 2022
AmplifAI's CEO will lead a discussion with industry titans at Customer Contact Week 2022 Event in Las Vegas.
Amplifai Coaching Category
JUNE 7, 2022
Let's be clear - we all want to do better, but if we knew how to change in order to do, or be, better at something, we likely would!
Amplifai Coaching Category
MAY 3, 2022
Ernst & Young LLP (EY US) today announced that CEO and Founder, Sean Minter of AmplifAI was named an Entrepreneur Of The Year® 2022 Central Plains Award finalist!
Amplifai Coaching Category
MARCH 22, 2022
AmplifAI, the leading People Enablement Platform for employee-focused enterprises, today announced that Breyer Capital has joined the Company’s Series A funding round
Amplifai Coaching Category
MARCH 15, 2022
High performers boost the performance of those lucky enough to sit next to them. We've created a way that turns those lucky few into the lucky many.
Amplifai Coaching Category
OCTOBER 1, 2020
ICMI selected our Melissa Pollock, alongside a group of experts from a variety of backgrounds to help educate, inspire and shape the contact center industry.
Amplifai Coaching Category
OCTOBER 1, 2020
Motivating millennials takes more than flexible work policies!
Amplifai Coaching Category
OCTOBER 1, 2020
Learn how your center can improve efficiency, agent performance, CSAT scores, the customer & agent experience and much more at SOCAP's AI In The Contact Center.
Amplifai Coaching Category
OCTOBER 1, 2020
The University of Texas at Dallas presents its first annual Emerging Technologies Summit. This year, UTD is bringing together innovators, thought leaders, business executives, and regulators to explore how FinTech, Blockchain technologies, and Artificial Intelligence are set to reshape the business and governmental landscape, and even impact our everyday lives.
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