technology-innovation 
InMoment XI
FEBRUARY 28, 2023
In this episode of the XI Café Podcast, we’re talking to State Revenue Office Victoria (SRO) Customer Experience Manager, Desmond Strydom.
Blake Morgan
FEBRUARY 28, 2023
According to Kasey Labough, Chief Innovation Officer for Deloitte’s Consumer Industry, the report discovered 100 topics related to change and distilled them into six forces critical to navigating the next decade of change in retail: Changing customers. Technology is advancing at exponential rates. The industry is in upheaval.
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2020 Research
FEBRUARY 27, 2023
Sago Brings A Human Element To Marketing Research, Combining Legacy And Innovation To Connect Businesses to Key Insights Iselin, NJ – March 1, 2023 – Schlesinger Group, the leading provider of research and data solutions that fuel consumer and business insights, has announced the rebranding of its organization as Sago.
CSM Magazine
MARCH 2, 2023
While a number of innovators and early adopters have seized the initiative and embraced a rapid transformation to cloud contact centres, the reality remains that the vast majority of organisations are still trying to establish just exactly what their cloud contact centre journey might look like. That’s completely understandable.
Speaker: Jennifer Hileman - Director, Retail Data & Technology at Orium, and Zach Ettelman - Solutions Partner Team in North America at Talon.One
Discover how the combination of loyalty management and MACH technology can revolutionize your retail strategy, ensuring sustained customer success through the holiday rush, into the new year, and beyond. Dive into retention tactics, encompassing dynamic rewards, discounts, and innovative ways to show appreciation.
TechSee
MARCH 2, 2023
Can you customize the AI technology to meet the specific needs of our business and industry? How easily can AI technology be integrated with our existing customer service infrastructure, such as CRM and ticketing systems? How will your solutions’ roadmap help me deliver continued innovation and impact? If so, how?
2020 Research
FEBRUARY 27, 2023
As Sago, we will continue pushing market research forward, unearthing the insights that power new innovations. The world shifts and technology evolves faster every day — certainly much faster than when we started this company. Amid economic concerns and global disconnection, our steps forward must begin with listening.
Speaker: Shep Hyken, Bestselling Author & Customer Experience Expert
A revolution in customer convenience is currently underway, disrupting old business models and driving rapid innovations. How to leverage cutting edge technology to make your customers' lives easier. Customers now have raised expectations, and this trend will be accelerating in the future. The benefits of self-service.
Advertiser: ZoomInfo
Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks.
Speaker: Paul Weald, Contact Center Innovator
Embrace automation, collaborate with new technology, and watch how you thrive! Join us for this exclusive webinar with expert innovator Paul Weald to learn more about: How artificial intelligence technology can complement employee performance and optimize business performance with intelligent insights and analytics.
Speaker: Ryan Bryers, SVP of Global Engineering
With technology giants like Google, AWS, and Azure leading the charge, the true value of the cloud extends far beyond cost savings. This exclusive webinar with Ryan Bryers will explore the pivotal role of cloud solutions in driving innovation and how they improves the pace, reliability, and predictability of solutions supported by automation.
Speaker: Rick Nucci, Co-Founder & CEO of Guru
With the advent of chatbots, artificial intelligence, interactive voice response, and machine learning, novel technologies continue to disrupt the contact center industry. These advances initially gave the impression that automation will replace the human element. How to leverage AI to drive cloud-based solutions in contact centers.
Speaker: Colin Taylor, CEO & Chief Chaos Officer at The Taylor Reach Group, Inc
Adoption and innovation are swift and ongoing. 2023 is around the corner and as exciting as this is, it's easy to get lost in the shuffle of EX, CX, and technology if you don’t have the right information and perspective. How to apply 2023 technology trends to your company's current demands.
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This ebook by Influitive is a compilation of some of the best examples of programs and campaigns designed to drive customer retention and advocacy, with examples from some of the world’s largest and most innovative SaaS vendors—including Cisco, Ceridian, Dell EMC, MongoDB, SAS, and more.
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This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI. If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot.
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A survey of 1,000 contact center professionals reveals what it takes to improve agent well-being in a customer-centric era. This report is a must-read for contact center leaders preparing to engage agents and improve customer experience in 2019.
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