Sat.Sep 25, 2021 - Fri.Oct 01, 2021

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Digital Transformation in Customer Service – Navigating Security Threats (Part 4)

Comm100

We’ve now reached the fourth and final part of our series exploring Digital Transformation in Customer Service. So far in the series, we’ve covered: Why You Can’t Afford to Ignore It , introducing the many benefits of digital transformation in customer service, including reduced costs, improved CSAT scores, improved efficiency, and much more.

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Alchemer University Teaches You How to Integrate Applications

SurveyGizmo

These connectors allow Alchemer users to wire feedback into the core of their business, using the systems they use every day. We are looking for feedback on your Alchemer University experience so far. a new program on September 30: Integrations. Integrations: Use Cases. Salesforce Integration: Build an Example.

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How to Provide Personalized Customer Service on Various Channels To Boost Customer Satisfaction

Comm100

Customer service forms the backbone of any successful business. Users are more likely to remember, interact and refer to your brand if they connect with your customer service. But why personalized customer service? The answer is simple – better customer relations and outreach.

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5 most popular Webinars of CustomerSuccessBox

CustomerSuccessBox

Customer Success is expanding its reach and is becoming increasingly pertinent. You might already know about customer satisfaction or customer experience, but it’s time to get up to speed with CS. We’ve gathered some of our favorite customer success webinars. Link: Onboarding Customers Remotely.

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6 Killer Applications for Artificial Intelligence in the Customer Engagement Contact Center

If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot. This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI.

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How To Leverage Product Usage Analytics To Identify and Remove Friction Points

Gainsight

As users travel through even the best-designed products, they’re sure to trip up, overlook key features, or get snagged with questions. As a product leader or manager, it’s your job to spot and eliminate these customer friction points. Wondering how to eliminate customer friction and boost feature adoption? The bottom line?

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5 Qualities You Need to Be a Great CS Ops Leader

Gainsight

If so, you may have seen the recent uptick in interest and advertisement for positions as a Customer Success Operations Manager or Administrator. But you may have also noticed a lack of clarity and standardization of hiring requirements, guidelines, and experience. As a result, details often overlap and can seem confusing. .