Sat.Jun 26, 2021 - Fri.Jul 02, 2021

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What is a Freemium Strategy?

Totango

Limits on the number of users. Limited customer support. Giving prospects an opportunity to experience the benefits of the product. For example, you can offer freemium users a 30-day free trial of your premium product. Limitations in the free version may include restrictions such as: Limits on use of advanced features.

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How to measure and track product/market fit

delighted

These are users who do not have the patience to call up a cab company and wait for them to find a driver in your area – these users also may not want human interaction. Most ad-supported mobile platforms are free to the user while the ad-supported subscription for Quibi costs $5 per month – a bit egregious by most users’ standards.

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How to Nail Your New Feature Announcement & Launch Plan

Gainsight

As a product leader, it’s up to you to successfully launch that new feature, get it in the hands of users and drive product adoption. That means revealing why your team decided to create the new feature and the value it adds to your usersexperiences. Draw in Users by Design. Use hot spots to draw in the user’s eye.

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20 Customer Success Interview Questions to Ask CSM Candidates

ChurnZero

Hiring the wrong Customer Success Manager can have a real impact on your company’s customer base and its renewal rates. That is why its important to make sure your Customer Success team hires are right for your team and more broadly your organization. Customer Success Skills. Data Management.

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6 Killer Applications for Artificial Intelligence in the Customer Engagement Contact Center

If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot. This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI.

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How to Boost Slow Product Adoption After Onboarding Your Customer

Totango

Knowing how to boost product adoption after onboarding is critical for customer retention. Onboarding is a crucial time to provide the training and resources that customers need to make the most out of your product. These customers run a higher risk of becoming disengaged and churning. What Is Product Adoption?

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10 Cool Chatbot Examples to Inspire Your Project

Inbenta

Chatbots are one of the hottest current trends in customer service. No wonder why almost every business out there that deals with huge amounts of support requests has implemented or is considering the implementation of a chatbot or conversational platform to automate customer interactions. . Chatbot examples in the logistics industry.

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