Bold360

SEPTEMBER 15, 2020

Live chat is a customer engagement channel that enables human agents and customers to interact in real-time conversations through a live chat window on a website or mobile app. Chatbots can handle routine questions and provide consistent answers across channels 24/7, thereby taking much of the workload off human agents.

Chatbots 90

Chatbots Net Promoter Score Virtual Agent Competitive Advantage 90

Interactions

SEPTEMBER 18, 2020

The implementation of a Conversational AI application, like an Intelligent Virtual Assistant (IVA), can enable automated self-service such as real-time tracking, outbound notifications, and offer a personalized omnichannel experience to every customer. Reduce OPEX .

Self Service 71

Self Service Competitive Advantage eBook Omni-Channel 71

Kustomer

SEPTEMBER 18, 2020

We must embrace change and adapt quickly to meet today’s consumer expectations for a smart, omnichannel experience powered by a modern CRM—the key to scaling CX, meeting explosive growth, and adapting to change. Agents must have complete visibility across systems to understand the consumer and their entire situation.

Customer Experience 52

Customer Experience Self Service e-support CRM 52

UJET

SEPTEMBER 15, 2020

The most effective customer service organizations are extremely data-driven, analyzing every aspect of its interactions and outcomes holistically, right down to the individual agent and customer level. Contact Centers Need to Move Beyond Omnichannel as the Basis for Customer Journeys. That single device is the smartphone.

Data 78

Data Customer Experience Contact Center CRM 78

Speaker: Tom Lewis, CEO of SmartAction

Register now to hear Tom Lewis, CEO of SmartAction, discuss how leading contact centers are leveraging the power of conversational AI through cloud-based virtual agents that automate the call types and chats traditionally handled by live agents. Examples from CX leaders on how and where they deployed virtual agents.

Virtual Agent

UJET

SEPTEMBER 15, 2020

The most effective customer service organizations are extremely data-driven, analyzing every aspect of its interactions and outcomes holistically, right down to the individual agent and customer level. Contact Centers Need to Move Beyond Omnichannel as the Basis for Customer Journeys. That single device is the smartphone.

Data 56

Data Customer Experience Contact Center CRM 56

Speaker: Brian Morin, CMO, SmartAction & Patty Kleinfeldt, Director of Q&E, AAA

One of the most trusted brands in the world, AAA, took the most critical aspect of their Customer Experience and handed it over to an AI-powered virtual agent for omnichannel self-service. The secret of data + business logic to keep virtual agents in their "swim lane".

Self Service

Speaker: Brian Morin, CMO, SmartAction & Aarde Cosseboom, Director of GMS Technology and Product, TechStyle Fashion Group

How many hours do you think your call center agents spend answering repetitive, transactional calls that don’t require human assistance? Why the performance of TechStyle's virtual agents rivals that of live agents. How TechStyle saved $1.1M in their first year afterwards.

Virtual Agent

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If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot. This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI.

Contact Center