Think Customers

NOVEMBER 25, 2019

Based on my experience and TTEC’s growing capabilities around this technology, here are four key areas where speech analytics can help an organization foster growth, enhance the customer’s journey, and train associates faster and more effectively. Our experience has shown that there isn’t just one clear path to solving a problem.

Analytics 64

Analytics Contact Center Self Service Average Handle Time 64

Qualtrics

NOVEMBER 26, 2019

This will include unsolicited comments by current and ex-employees about their work experiences (good and bad) on social. EX leaders of the future will use passive listening to inform their employee engagement programs. The future of employee experience won’t be siloed within one team. EX won’t just sit with HR.

Employee Experience 49

Employee Experience Employee Engagement Government Data 49

inmoment

NOVEMBER 26, 2019

Guest experiences don’t exist in siloes. From marketing to HR and operations, your entire organization plays a role in delivering memorable customer experiences (CX) and interactions that lead to increased customer loyalty. . Operations: It’s no secret that good customer experiences start with employees.

Feedback 40

Feedback Guest Experience How To Brands 40

SurveySparrow

NOVEMBER 28, 2019

Customer Experience conferences are always a source of joy for us, CX enthusiasts. are all the next-level experiences that these events deliver, aiding you to reinforce and bolster up your customer experience tactics. Here are the much-awaited customer experience conferences of 2020. 2020’s right around the corner.

Conference 96

Conference Customer Experience Customer Journeys Omni-Channel 96

Speaker: Colin Taylor, CEO & Chief Chaos Officer at The Taylor Reach Group, Inc

He will share with you: Market research on the shifting labor market. Employee/employer relationship insights to increase engagement. The impact these trends will have on customer experience and employee experience. How to apply 2023 technology trends to your company's current demands.

Contact Center

ShepHyken

NOVEMBER 25, 2019

Each week I read a number of customer service and customer experience articles from various resources. The Jury Is in on the Future of Customer Experience by Lisa Loftis. CMSWire) Trends that if recognized and acted upon, can help companies shape their digital experience strategies for a decade to come. by Mariana Henriques.

Customer Service 114

Customer Service Culture Trends Touchpoint 114

CSM Magazine

NOVEMBER 25, 2019

Marketing is a very important determinant of the success of a business. Contrary to the opinions of many, marketing has a lot to do other activities other than just advertising. They will have a perception of who you are, what you engage in and whether or not you are the best choice among the many competitors in the market.

Marketing 66

Marketing Social Media Advertising Guidelines 66

Speaker: Helena Chen, Director of Product Marketing & Marilyn Cassedy, VP of Customer Success

Combined with the Great Resignation and a candidate-driven market, it’s become a perfect storm for contact centers. To cope with the struggle of hiring and retaining agents, call center leaders are offering more pay, more employee perks, and more training. How to harness conversational AI technology to improve the employee experience.

Contact Center

Speaker: Zak Haitkin, Localization Manager

The pinnacle of success for any business is ultimate customer and employee gratification. Organizations need to ensure that their brand is experienced as intended if they want to have an influence on the global market and increase overall satisfaction. The strategies you can employ to launch a successful localization project.

Strategy

Speaker: Rhonda Basler, Director of Customer Engagement, Hallmark Business Connections

Using your innate empathy and applying that to your marketing and customer experience through emotional intelligence CAN be the game changer you’re looking for. Join Rhonda Basler, Marketing Director of Hallmark Business Connections, to make your brand genuine and make it stick. 6 Ways to Make Your Employees More Human.

Brands

Advertisement

This report is a must-read for contact center leaders preparing to engage agents and improve customer experience in 2019. A survey of 1,000 contact center professionals reveals what it takes to improve agent well-being in a customer-centric era.

Contact Center