Chattermill

SEPTEMBER 11, 2019

The Relentless Pursuit Of The Perfect Customer Experience: A Netflix Story. customer experience. What can we learn from Netflix's attention to customer experience? The ultimate example of a company disrupting an industry with customer experience? by Harry Buckle on 12 Sep 2019. Netflix is customer obsessed.

Customer Experience 76

Customer Experience Touchpoint Entertainment Customer Journeys 76

SurveySparrow

SEPTEMBER 9, 2019

Want to know what your employees think about the new work culture? The quiz maker promises a highly personalized experience for your respondents. SurveySparrow also lets you automate the questionnaires and send it to users at a time convenient to you. Quizzes, Quizzes everywhere, but not a good one in sight! What do you do?

Survey 74

Survey Analysis Report Data 74

Oracle

SEPTEMBER 13, 2019

Duolingo is an example of a chatbot for recreational learning, offering users bite-sized gamified lessons to learn specific languages. It also allows users to use text message conversations to encourage conversational learning while providing help if they get stuck. MeditateBot is designed to help its users stay calm and meditate.

Chatbots 45

Chatbots Transportation Healthcare Financial 45

SurveySparrow

SEPTEMBER 9, 2019

Want to know what your employees think about the new work culture? The quiz maker promises a highly personalized experience for your respondents. SurveySparrow also lets you automate the questionnaires and send it to users at a time convenient to you. Quizzes, Quizzes everywhere, but not a good one in sight! What do you do?

Analysis 40

Analysis Survey Report Data 40

Speaker: Paul Weald, Contact Center Innovator

No matter what industry you're in - healthcare, customer service, sales, and more - it’s easier than you think to reduce wait times, monitor sentiment, and provide enhanced self-service options for all of your users. This means that you can achieve a more consistent and engaging customer experience while reducing sources of friction.

Self Service

Ecrion

SEPTEMBER 13, 2019

In today’s busy world, don’t wait on a lagging software system that will only frustrate your employees and customers. Customers Deserve Personalized Experiences. It’s true that using a software system to communicate might seem like you’re removing a personalized experience.

Software 49

Software Company Analytics System 49

Grade.us

SEPTEMBER 10, 2019

If you're working with sophisticated clients, you may experience some pushback when you bring the topic up. But that's exactly what clients, regardless of their experience, want. Users per channel (i.e., Users by citations and listings Sales by channel (enhanced eCommerce) Leads by channel Website bounce rate Forms filled.

Management 24

Management Marketing How To Social Media 24