employee-experience-management 
ShepHyken
SEPTEMBER 2, 2019
Each week I read a number of customer service and customer experience articles from various resources. The #1 Guide To Customer Experience Conferences in 2020 by Krishna Charan. Feshdesk) To help you figure out which events to attend, we have curated a region-wise list of top customer experience conferences around the world.
SurveySparrow
AUGUST 31, 2019
Zenkit is a project management and collaboration tool that simplifies the management and planning of every aspect of a project, from the creation and completion of tasks to communicate with your team members. Experience the beauty of automating all tasks to fit your workflow. You ever experience customer churn?
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NICE inContact
SEPTEMBER 4, 2019
So much of the conversation surrounding customer service and customer experience is focused on the customer that at times we forget about the necessity of taking good care of customer service agents. It’s a high-stress environment and not exactly a recipe for employee satisfaction. The expectations of management can be misdirected.
Call Experts
SEPTEMBER 5, 2019
A simple call from your employee prompts our system to track records related to absences and time-tracking like FMLA, sick, PTO, late, and more leave-related requests. Utilizing AI, the service is economical and convenient for both your company and your employees. . First, your employees call your designated line. .
Speaker: Diane Magers, Founder and Chief Experience Officer at Experience Catalysts
In the world of business, connecting the dots from experience to financial impact is an essential skill. To gain buy-in from the C-Suite and key stakeholders, it’s crucial to illustrate how Experience Management translates into clear, measurable business results.
Innovative CX
SEPTEMBER 5, 2019
“You can’t apply the same frameworks you used to hire baby boomers to this new internet generation,” warned Philip Xiao, a 25-year-old Minneapolis entrepreneur, addressing a roomful of human-resource managers and campus recruiters. What does all this have to do with improving the customer and employee experience in an organization?
inmoment
SEPTEMBER 3, 2019
Over the past decade it’s become clear that customer experience (CX) and employee experience (EX) are tightly intertwined. Employees spend nearly half their waking hours at work. 5 Employee Experience Metrics Your Company Should Be Measuring. EX can’t always be measured by asking the easy questions (e.g. “is
Speaker: Conference Speakers
The Role of IT, Intranets & the Digital Workplace in Employee Experience. Voice of the Employee and New Approaches for Mental Health, Balance, and Wellness. Performance Management Best Practices That Bring Coaching & Appreciation Plus Tools for Continuous Improvement. Lunch is on us for attendees.
Speaker: Conference Speakers
Today’s teams need to operate cohesively like never before, managing the pace of both technological change and customer needs and demands. See inside the operations of top performing customer experience teams, and improve your organization’s CX outcomes. Customer Data Management for Employee Empowerment & Intelligent Experiences.
Speaker: Zak Haitkin, Localization Manager
The pinnacle of success for any business is ultimate customer and employee gratification. Localizing your content will show your commitment to improving company culture, and how much you genuinely value your customers, employees, and their experiences. The strategies you can employ to launch a successful localization project.
Speaker: Rosetta Carrington Lue, CEO, RCL Customer Experience Solutions, LLC
According to Gallup data, only 33% of employees reported they are engaged at work. Low engagement can be caused by several factors including lack of recognition by managers, poor company communication and not being aligned with the mission of the company. The benefits of investing in an employee engagement strategy.
Speaker: Francoise Tourniaire - Founder of FT Works, Omid Razavi - Chief Advocacy Officer at SupportLogic, and Gregory Walker - Senior Product Manager at SupportLogic
Couple that with a potentially volatile economy and it's clear that organizations must invest in innovative approaches if they want employees who are engaged and informed enough to significantly improve the customer experience and eliminate the high costs associated with agent attrition.
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This report is a must-read for contact center leaders preparing to engage agents and improve customer experience in 2019. A survey of 1,000 contact center professionals reveals what it takes to improve agent well-being in a customer-centric era.
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