CX Accelerator

JULY 1, 2019

When you have a child on the Autism spectrum , you gain an unusual view of Customer Experience. Jax’s meltdowns have resulted in a number of painful public experiences and her family has become isolated. Inclusive Design Redesigning the customer experience will require implementing inclusive design strategies.

Customer Journeys 140

Customer Journeys Customer Experience Effort Score Training 140

SurveySensum

JULY 3, 2019

Give reasons to your restaurant guests remember you for the best-in-class experience you deliver. Experience is the influencer in the hospitality industry. Especially, for restaurants, it’s become pivotal to get more guests and earn customers loyalty. Listening to guests is crucial! Conclusion.

Guest Experience 74

Guest Experience Net Promoter Score Management Hotels 74

Qualtrics

JULY 2, 2019

We always strive to connect customer needs for building a great customer experience with direct impact to their business. Check out some of the latest product innovations available now to close experience gaps and deliver breakthrough experiences. What your customers and prospects say in social media matters.

Innovation 39

Innovation Social Media NPS Contact Center 39

ShepHyken

JULY 5, 2019

This week we feature an article by Alexandra Mederrick who writes about why effectively communicating online with your customers is a key to success for any business. One that unlocks the opportunity to form a relationship and build customer loyalty. . Use data to better understand your customers. Do you speak Internet?

Communication 121

Communication Self Service Social Media Knowledge Base 121

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Join experts from SMG and guest Forrester as they discuss prominent trends actively shaping the industry and dive into a stack of bold predictions for the year ahead. Will the average customer experience improve? What will global firms achieve using customer-facing generative AI?

Customer Experience