Sat.Apr 06, 2019 - Fri.Apr 12, 2019

Remove employee-experience-technology
article thumbnail

A 3-Stage Approach to Your Company’s New Customer Experience

Customer Bliss

Are you responsible for building an entirely new customer experience path for your organization? Monica Whiting , Vice President of Customer Experience at TECO energy , shares tactics and plans to help you strategize short-term and long-term goals for CX, regardless of your industry. Don’t Forget to Engage Your Employees.

article thumbnail

[ASTEA WEBINAR] Intelligent Integration – Connecting Apps and Sharing Data

Alliance by IFS

By Michael Glaser, Director Technology Solutions, Astea North America. Integrating these applications together can be critical to empowering employees, reducing the time required to respond to customers, and driving business efficiencies around data validation. Empower employees with increased decision making ability.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Amazing Business Radio: Jeff Nicholson

ShepHyken

Crafting a Frictionless Service Experience for Employees and Customers. Friction is a two-sided phenomenon; when a customer experiences friction, employees do too. Neither the customer nor the employee wins in this scenario. Technology is no longer the barrier. Service Utopia with Guest Jeff Nicholson.

article thumbnail

Why Business Decision Makers tune out Left Brain Thinkers

One Millimeter Mindset

These professionals, including STEM professionals (Science-Technology-Engineer-Mathematics), often are the smartest people in the room. Because your employees, and what they “do,” is absolutely fascinating! Think about the implications for employee experience and customer experience. Hands down.

article thumbnail

How Great Organizations Empower Customer Experience Teams

Speaker: Conference Speakers

Today’s teams need to operate cohesively like never before, managing the pace of both technological change and customer needs and demands. See inside the operations of top performing customer experience teams, and improve your organization’s CX outcomes. Customer Data Management for Employee Empowerment & Intelligent Experiences.

article thumbnail

Astea & Baxter Planning Partner to Deliver Integrated FSM & Service Parts Planning

Alliance by IFS

Astea technology helps the world’s best service-driven companies generate higher profit while properly balancing customer satisfaction and service levels through proactive communication that creates a seamless, consistent and highly personalized experience at every customer relationship touch point. www.astea.com. 214-597-8200.

article thumbnail

Starkey Hearing Technologies Wins Manufacturing Leadership Award through an Effective Customer Journey Mapping Program

Clarivate

CFN Customer, Starkey Hearing Technologies, has been recognized as a leader in the manufacturing industry by the National Association of Manufacturers because of their operational excellence. . There is a strong correlation between customer experience and financial outcomes. – Lisa Richards, Chief Experience Officer at Starkey.

article thumbnail

How Empathy, Creativity and Compassion Drive Results

Speaker: Rhonda Basler, Director of Customer Engagement, Hallmark Business Connections

You don’t need the latest, greatest CRM technology or data visualization tools. Using your innate empathy and applying that to your marketing and customer experience through emotional intelligence CAN be the game changer you’re looking for. 6 Ways to Make Your Employees More Human. 10 Ways to Humanize Your Brand.

article thumbnail

Expert Insights: Your 2023 Guide to EX, CX, and Technology

Speaker: Colin Taylor, CEO & Chief Chaos Officer at The Taylor Reach Group, Inc

2023 is around the corner and as exciting as this is, it's easy to get lost in the shuffle of EX, CX, and technology if you don’t have the right information and perspective. How to apply 2023 technology trends to your company's current demands. Employee/employer relationship insights to increase engagement.

article thumbnail

The New Tech Experience: Innovation, Optimization, and Collaboration

Speaker: Paul Weald, Contact Center Innovator

This means that you can achieve a more consistent and engaging customer experience while reducing sources of friction. Embrace automation, collaborate with new technology, and watch how you thrive! How you can leverage innovations in technology and machine learning to improve your customer experience and bottom line.

article thumbnail

Digital Workplace Experience Conference: Resilience & Agility in Disruptive Times

Speaker: Conference Speakers

Acquire the strategies, tactics, and technologies to build and sustain a more resilient organization and maximize your workforce. The Role of IT, Intranets & the Digital Workplace in Employee Experience. Voice of the Employee and New Approaches for Mental Health, Balance, and Wellness. Lunch is on us for attendees.

article thumbnail

Why Do Your Contact Center Agents Keep Quitting?

Speaker: Helena Chen, Director of Product Marketing & Marilyn Cassedy, VP of Customer Success

To cope with the struggle of hiring and retaining agents, call center leaders are offering more pay, more employee perks, and more training. In this webinar, we’ll discuss the state of agent attrition and delve into reasons for employee burnout. How to harness conversational AI technology to improve the employee experience.

article thumbnail

8 Contact Center Trends to Watch in 2020

Over the last decade, many of the trend predictions for contact centers have revolved around AI, omnichannel technology, digital transformation, a growing focus on employee experience, and the evolution of analytics. What does 2020 look like for this industry?

article thumbnail

Drive Employee and Customer Satisfaction with SLAs

Speaker: John Goodman, Vice Chairman, CCMC, Customer Care Measurement & Consulting

Technology has elevated every aspect of the customer journey. Too often, CSRs use technology as a crutch rather than a tool, and it's starting to show--57% of customer rage results are technology-based. Join John Goodman, Vice Chairman of Customer Care Measurement and Consulting, author of Customer Experience 3.0,

article thumbnail

The Future of Contact Centers: What Technology Is Right for Your Customers?

Speaker: Laura Sikorski, Contact Center Consultant

Technology must provide reliable options for customers to reach you when they want and obtain the same great service regardless of the channel they choose. Your customers should have a positive customer experience with every interaction. ROI from technology improvements. November 5, 2019 9:00 AM PST, 12:00 PM EST, 5:00 PM GMT

article thumbnail

The Number One Factor in Your Contact Center’s Success

Speaker: Jim Rembach, President of Call Center Coach

Keeping up with constantly changing contact center technologies, economic issues, business issues, and personnel issues requires you to become skilled in a wide range of areas. You will also learn: The single most profound finding ever on employee engagement. The 6 biggest changes you must make for contact center success.

article thumbnail

The Health of the Contact Center: Are You Ready for 2019?

This report is a must-read for contact center leaders preparing to engage agents and improve customer experience in 2019. A survey of 1,000 contact center professionals reveals what it takes to improve agent well-being in a customer-centric era.