employee-experience-management 
Storyminers
MARCH 11, 2019
From legacy brands like Disney and Apple to challenger brands like Warby Parker and Airbnb, a rich blend of history and marketing can create an experience that convinces people to try new things. The duality of story and experience is pure gold for marketers. . Today, the company embeds ‘Priceless’ into a variety of ad placements.
Experience Matters
MARCH 13, 2019
Last week, I gave two presentations at the Qualtrics X4 Summit that focused on how to adopt experience management (XM). I say more) More or less demanding employees? (I The post Tapping Into The Power Of Experience Management appeared first on Experience Matters. More or less demanding customers? (I
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Michel Falcon Experience
MARCH 10, 2019
Managing employees isn’t hard! I believe managing employees isn’t as hard as we make it out to be. We simply need to adhere to some sound employee management tips and strategies to become great companies. I’ve come a long way in my leadership ability to manage a team. Simple, right?
Customer Bliss
MARCH 15, 2019
Chelsie talks to me about defining her role as the SVP of Customer Strategy and how she worked with senior leadership and her team of account managers to improve employee experience, create a customer journey map, and understand customer churn. . Chelsie then breaks these down into manageable smart goals for her team to achieve.
Speaker: Diane Magers, Founder and Chief Experience Officer at Experience Catalysts
In the world of business, connecting the dots from experience to financial impact is an essential skill. To gain buy-in from the C-Suite and key stakeholders, it’s crucial to illustrate how Experience Management translates into clear, measurable business results.
NICE inContact
MARCH 13, 2019
Why would I get a performance management tool as well?” So, like my dog, your leadership team and your front-line employees will both need to wait for that performance insight! This experience might sound crazy, but there many contact center managers reading this and nodding their heads because they’ve been there!
Integrity Solutions
MARCH 11, 2019
What are you doing every day to strengthen the culture of trust with your employees and customers? But before they can arrive at that common path—in fact, before the coaching process even begins—the employee has to be receptive to coaching. To understand why trust matters, consider your own experience.
Speaker: Conference Speakers
The Role of IT, Intranets & the Digital Workplace in Employee Experience. Voice of the Employee and New Approaches for Mental Health, Balance, and Wellness. Performance Management Best Practices That Bring Coaching & Appreciation Plus Tools for Continuous Improvement. Lunch is on us for attendees.
Speaker: Conference Speakers
Today’s teams need to operate cohesively like never before, managing the pace of both technological change and customer needs and demands. See inside the operations of top performing customer experience teams, and improve your organization’s CX outcomes. Customer Data Management for Employee Empowerment & Intelligent Experiences.
Speaker: Rosetta Carrington Lue, CEO, RCL Customer Experience Solutions, LLC
According to Gallup data, only 33% of employees reported they are engaged at work. Low engagement can be caused by several factors including lack of recognition by managers, poor company communication and not being aligned with the mission of the company. The benefits of investing in an employee engagement strategy.
Speaker: Zak Haitkin, Localization Manager
The pinnacle of success for any business is ultimate customer and employee gratification. Localizing your content will show your commitment to improving company culture, and how much you genuinely value your customers, employees, and their experiences. The strategies you can employ to launch a successful localization project.
Speaker: Francoise Tourniaire - Founder of FT Works, Omid Razavi - Chief Advocacy Officer at SupportLogic, and Gregory Walker - Senior Product Manager at SupportLogic
Couple that with a potentially volatile economy and it's clear that organizations must invest in innovative approaches if they want employees who are engaged and informed enough to significantly improve the customer experience and eliminate the high costs associated with agent attrition.
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This report is a must-read for contact center leaders preparing to engage agents and improve customer experience in 2019. A survey of 1,000 contact center professionals reveals what it takes to improve agent well-being in a customer-centric era.
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