GetFeedback

OCTOBER 30, 2018

The problem is most companies with a customer feedback program are using traditional survey tools that offer an outdated user experience and solicit feedback at the wrong time, in the wrong place. Additionally, this modernizes the customer’s chat interaction and improves the end-to-end customer service experience.

Survey 103

Survey Feedback Knowledge Base Omni-Channel 103

Oracle

NOVEMBER 1, 2018

This first video in the Smarter Demos series features an example of an intelligent chatbot, utilizing Facebook Messenger, which demonstrates a convenient, omnichannel restaurant ordering experience. The scenario we show here involves a user going into their Facebook Messenger and interacting with and chatting up a chatbot.

Chatbots 40

Chatbots Omni-Channel Video Innovation 40

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If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot. This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI.

Contact Center