Sat.Aug 18, 2018 - Fri.Aug 24, 2018

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11 Statements to Help Assess if Your Company Needs a Chief Customer Officer

Customer Bliss

Like many other retailers, Walmart is facing serious competition from Amazon and is aiming to improve its customer experience both online and in-stores. Good customer service and experience can be that key differentiator between a consumer picking one brand over the other. Do you have a roadmap for CX?

article thumbnail

11 Statements to Help Assess if Your Company Needs a Chief Customer Officer

Customer Bliss

Like many other retailers, Walmart is facing serious competition from Amazon and is aiming to improve its customer experience both online and in-stores. Good customer service and experience can be that key differentiator between a consumer picking one brand over the other. Do you have a roadmap for CX?