Sat.Jul 07, 2018 - Fri.Jul 13, 2018

Remove voice-of-customer-consumers
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Are You Tuning Out the Voice of the Customer?

GetFeedback

When you’re truly in sync with your customers, it shows. Customer support is frictionless. And customers are happy to send new business your way. Despite all the customer data and technology at our disposal, most companies don’t know their customers as well as they think they do.

CRM 207
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Tactics To Implement in Your First Six Months Leading CX in the Telecommunications Industry

Customer Bliss

Over the past two years, the CX leaders and CCOs that I’ve spoken with have shared great actionable advice and tactics to help you transform the culture of your organization to be customer-driven. Envision Yourself as a Customer and Take the Journey. This included going through emails, social media, and reviewing the website.

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Meeting Today's CX Needs in the Insurance Industry

Cyara

Insurance is often referred to as a distress purchase, requiring the consumer to invest considerable time and effort in finding the right policy at the best price. This has given rise to many price comparison websites, which help the consumer find policies online.

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Business Value and ROI of Customer Experience: The Step-by-step Guide 

Lumoa

Most business leaders believe that customer experience will be the key driver for their company’s competitiveness going forward. However, when it comes to the actual customer experience management, things get difficult. It is not too difficult to listen to the customer. And yet still, acting on the customer feedback is hard.

ROI 303
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The Health of the Contact Center: Are You Ready for 2019?

A survey of 1,000 contact center professionals reveals what it takes to improve agent well-being in a customer-centric era. This report is a must-read for contact center leaders preparing to engage agents and improve customer experience in 2019.

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Work With Organizations That Can Scale With Your Growing Brand

Second to None

In terms of Customer Experience research programs, this choice is consequential to the future success of your different store locations. For Customer Experience research projects like mystery shopping , choosing the right vendor can be a huge determinant of the value provided by the program.

Brands 63
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5 Things You Can Learn From Your Customer Reviews

ReviewTrackers

In the age of Yelp and TripAdvisor, online reviews have the power to influence purchase decisions and shape consumer behavior. . Here are some of the things that you can take away from what customers are talking about on online review sites — plus how you can apply them in order to drive your business forward.