TechSee

JULY 3, 2018

Forward-thinking enterprises are using visual AR to enhance the entire customer journey. These companies are harnessing the power of AR to create an effective user engagement tool that connects its customers to its products. Every day, new opportunities for enterprise AR usage are discovered. Unboxing and installation. Troubleshooting.

Engagement 128

Engagement Consumers Interaction Banking 128

Experience Matters

JULY 2, 2018

Effort is one of the three components of a customer’s experience (along with success and emotion), so it’s a fundamental element for companies to track. consumers about their experiences with companies. The post 2018 Temkin Effort Ratings: Wegmans Earns Top Spot appeared first on Customer Experience Matters®.

Metrics 136

Metrics Survey Feedback Consumers 136

CX Journey

JULY 5, 2018

Customer experience professionals know that, in order to deliver a great experience, companies must listen to customers, link customer feedback to transactional (and other) data, and act on what they hear. The next level in the data-driven success continuum is Phase 3 (Insights).

Data 119

Data Customer Experience Professionals Metrics Analytics 119

ReviewTrackers

JULY 2, 2018

She has created successful content marketing and digital marketing/PR for diverse sectors; from healthcare and wellness to global retail and commercial real estate. In fact, 4 out out of five consumers use online search to find local information—meaning you could be missing out on 80 percent of your target customers.

B2C 168

B2C Strategy Company How To 168

Advertiser: TTEC

Consumers may want contactless and convenient shopping experiences, but they value immediate, receptive service more. Successful retailers use messaging and chatbots to respond to and interact with customers in real-time to maintain loyalty and trust.

Retail

Second to None

JULY 3, 2018

Creating a product that excels in comparison to your competitors is an obvious goal for brands in any industry, but sometimes establishing customer relationships requires more than a great product. One industry in which understanding how third-party brands present your product is essential to success is the retail paint industry.

Case Study 54

Case Study Retail Study Comparison 54

ERDM

JULY 6, 2018

Article by Ernan Roman Featured on CustomerThink.com To be successful, brands need to listen to the voice of their customers and then act on those learnings ! Our VoC research has shown that consumers want authenticity and genuine connections with brands. And consumers perceive it as such. They don’t want to be sold.

Brands 45

Brands Consumers Connections Leadership 45

Advertiser: Vanilla Forums

What do consumers expect when it comes to CX? Customer experience expectations are ever-changing so understanding what they are is crucial to the success of your brand. We uncovered what customers expect from CX, and then turned their attention explicitly to community.

Customer Experience

Speaker: Kristina Evey, Customer Experience Strategist, The Customer Experience Podcast for Business Leaders

This webinar will do a deep dive into the mindset, processes and methods of building a successful Customer Experience. The psychology behind consumer behavior and experiences will be addressed as a foundation leading to the methods to build connection with customers to drive loyalty. How to set and manage CX expectations.

Customer Experience

Speaker: Mike Ellis, Vanilla Forums Marketing Manager

What do your customers actually want? In a land of ever-changing customer behaviors and expectations, brands need to understand the experiences customers value the most, and how these can impact their business outcomes. How do customers see community as a solution to their customer experience expectations?

Customer Experience

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If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot. This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI.

Contact Center

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A survey of 1,000 contact center professionals reveals what it takes to improve agent well-being in a customer-centric era. This report is a must-read for contact center leaders preparing to engage agents and improve customer experience in 2019.

Contact Center