CSM Magazine

JUNE 21, 2018

The Secret is Technology. Too many companies figure that technology is the key to better service. In today’s age, you need to be cutting edge in technology to be in the game, however, maybe not first. Many new technologies fail to deliver on their promises. Many new technologies fail to deliver on their promises.

Company 40

Company Customer Experience Net Promoter Score Effort Score 40

Avaya

JUNE 18, 2018

The latest workforce optimization offerings can help you take advantage of digital technologies like analytics and automation to achieve a competitive edge. In a hyper-competitive and regulated environment, here are three ways to get more value from your workforce optimization platform. Comply with GDPR.

Contact Center 40

Contact Center Analytics Competitive Advantage Call Recording 40

Speaker: Conference Speakers

Acquire the strategies, tactics, and technologies to build and sustain a more resilient organization and maximize your workforce. Forward-looking organizations take the challenges of today and turn them into the competitive advantages of the future. Learn from the leaders at DWX ’22, Aug 3-4.

Conference

Speaker: Melissa Pollock, Customer Success Officer, AmplifAI

As companies continue to seek every competitive advantage available, organizations must explore new opportunities and ways to increase productivity in our modern contact centers. With new technologies and emerging methods, managers must be both proactive and relevant in order to keep their agents engaged.

Contact Center