Sat.Feb 10, 2018 - Fri.Feb 16, 2018

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I Spent 29 Years Adopting Channels for Customer Service – Here is What I Learned

Esteban Kolsky

While this is not innovative, rather a replacement of an existing solution, the value-add from moving to use a mobile device (with a screen and interface) is certainly a way to show the awareness companies go through as they learn a little bit more about mobile, Mobile Uniqueness. that made organizations questions the value).

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6 Killer Applications for Artificial Intelligence in the Customer Engagement Contact Center

This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI. If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot.

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The Health of the Contact Center: Are You Ready for 2019?

A survey of 1,000 contact center professionals reveals what it takes to improve agent well-being in a customer-centric era. This report is a must-read for contact center leaders preparing to engage agents and improve customer experience in 2019.