brands-metrics 
ClearAction
NOVEMBER 5, 2017
This becomes your brand promise. In fact, instead of starting off your customer experience strategic planning with voice-of-the-customer targets and methodologies, you’ll gain more value by starting off with defining what’s needed from every part of your company to consistently deliver your brand promise.
Beyond Philosophy
NOVEMBER 8, 2017
Though severely injured (like Maximus before killing Commodus) as a concept and metric, there are those who, perhaps with the best of intentions, are endeavoring to keep satisfaction alive. Entering the arena, Commodus dejectedly says to Maximus: “What am I going to do with you? You simply won’t…die.” Let’s go a little further back in time.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Talkdesk
NOVEMBER 9, 2017
When customers have an issue that may impact their loyalty, the experiences that truly matter aren’t with a logo, a brand logo or marketing slogan, it’s their interaction with your contact center agents. Kaplana: I’m very metrics-driven. What I’ve seen is that when you set clear metrics, people rise to the occasion and adjust to it.
Talkdesk
NOVEMBER 9, 2017
When customers have an issue that may impact their loyalty, the experiences that truly matter aren’t with a logo, a brand logo or marketing slogan, it’s their interaction with your contact center agents. Kaplana: I’m very metrics-driven. What I’ve seen is that when you set clear metrics, people rise to the occasion and adjust to it.
Advertisement
Prior to working with Concentrix, Fastly faced many of the common challenges B2B organizations encounter when using a “do-it-yourself” VOC software platform: A heavy focus on reporting and brand-level metrics––with minimal changes and improvement. Inability to parse out high-value accounts and prioritize action accordingly.
Talkdesk
NOVEMBER 9, 2017
When customers have an issue that may impact their loyalty, the experiences that truly matter aren’t with a logo, a brand logo or marketing slogan, it’s their interaction with your contact center agents. Kaplana: I’m very metrics-driven. What I’ve seen is that when you set clear metrics, people rise to the occasion and adjust to it.
ShepHyken
NOVEMBER 10, 2017
Once users become acquainted with chatting, they feel comfortable engaging with a brand using a live chat agent on its website. As a revolutionary tool for improving website conversion metrics, live chats stir the business landscape and the online customer journey through inherent advantages. It improves the buying experience.
Advertisement
A survey of 1,000 contact center professionals reveals what it takes to improve agent well-being in a customer-centric era. This report is a must-read for contact center leaders preparing to engage agents and improve customer experience in 2019.
Expert insights. Personalized for you.
69 
Let's personalize your content