10 Contact Center Management Mistakes & Best Practice Tips to Fix Them!
Comm100
OCTOBER 30, 2017
Even as an outsider, if you’ve spent any time at all working alongside a call center or contact center you’ve probably seen the same mistakes being made by management over and over regardless of the company, the market, the product or customer base. Outsourcers, on the other hand, are in the business of handling those calls.
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