user-experience-technology 
Inbenta
OCTOBER 23, 2017
Assuming your chatbot has robust natural language processing ( NLP technology ), the most effective way to do this is through decision trees. Just like in the concert ticket example above, users can buy almost anything through this method. For example, a user might want to know when their package is arriving.
Alliance by IFS
OCTOBER 24, 2017
Astea Webinar with Field Technologies and Sumair Dutta of The Service Council. Making life easier for field technicians means giving them technology that is powerful yet simple to navigate, designed with the user experience in mind, and offers instant access to information.
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Customer Bliss
OCTOBER 24, 2017
Did you know that government agencies are working hard to embed customer experience strategies in their operating plan and mindset? In this episode, Anahita Reilly walks us through her customer experience maturity map and actions to unite the leadership team, map the customer journey and drive transformation. Episode Overview.
Avaya
OCTOBER 25, 2017
As an industry slated to experience more disruption in the next 10 years than the last few centuries, there’s no denying that banking is radically changing. One that combines digital innovation with the reliability of a traditional branch experience. Research, however, suggests this will fail to become a reality. Tandem in the U.K.,
Speaker: Paul Weald, Contact Center Innovator
No matter what industry you're in - healthcare, customer service, sales, and more - it’s easier than you think to reduce wait times, monitor sentiment, and provide enhanced self-service options for all of your users. This means that you can achieve a more consistent and engaging customer experience while reducing sources of friction.
Talkdesk
OCTOBER 25, 2017
Peter Ekman ,Vice President of People, joined Talkdesk with vast experience in building people processes and culture in iconic companies like Pandora and StubHub. Before Avaya, Chawla was a Vice President of Product Marketing at SAP, Senior Director of Product at Webex and Director of Product Management at eGain. in Engineering.
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