AskNicely

SEPTEMBER 12, 2017

We’ve also launched AskNicely for iPhone – the first mobile app to allow staff to monitor and act on NPS in real-time, from anywhere. We’re building a global team focused on helping businesses use NPS to accelerate their growth and build customer inspired culture, and our new mobile platform is a great example of this innovation.

Net Promoter Score 150

Net Promoter Score NPS Financial Course 150

OpinionLab

SEPTEMBER 12, 2017

NPS: Unchallenged but flawed and – maybe – set for a fall from grace (Cersei Lannister). Net Promoter Score (or NPS) is a KPI that has been widely accepted as an indicator of customer sentiment for years. The metric relies on customers answering the question “how likely are you to recommend X” on a scale of one to ten.

NPS 94

NPS Effort Score Net Promoter Score Survey 94

Confirmit

SEPTEMBER 11, 2017

From a metrics perspective, their NPS® has increased from the low 30s to over 50 since implementation and response rates range between 15 and 30%, something that few surveys (even great ones) achieve in the long term.

Case Study 40

Case Study Social Media Analytics Study 40

Confirmit

SEPTEMBER 11, 2017

From a metrics perspective, their NPS® has increased from the low 30s to over 50 since implementation and response rates range between 15 and 30%, something that few surveys (even great ones) achieve in the long term.

Case Study 40

Case Study Social Media Analytics Study 40

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Common questions include: Does Net Promoter Score® (NPS) still have the same predictive power? Do loyalty metrics need to be reassessed? Two years later, CX pros are still curious about the impact the pandemic has had on customer expectations and how to modify their CX measurement programs accordingly.

Loyalty

Clarabridge

SEPTEMBER 14, 2017

Whether you track NPS, CES or any other measure, put it front and center. Using our Command Center Mode, they not only display their CX metrics on large screens, but also, by using a touch screen monitor, allow employees to drill into and interact with the data. One Clarabridge customer takes this idea a step further.

Omni-Channel 53

Omni-Channel Customer Experience Customer Centricity NPS 53

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They wonder: Does Net Promoter Score® (NPS) still have the same predictive power. Do loyalty metrics need to be reassessed? CX pros are examining the impact the pandemic has had on customer expectations and how they might need to modify their CX measurement programs. Have the drivers of customer experience changed?

NPS

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Download this eBook and uncover how winning organizations are tapping into the right technology to improve Customer Satisfaction, NPS, and other key metrics.

Customer Experience

Speaker: Curtis Bingham, CEO, Chief Customer Officer Council

NPS and Loyalty are the new shiny. It is hard to correlate loyalty metrics with business results. Customer Experience is the new black. Companies are investing millions in improving CX. But our research indicates customer loyalty is simply the wrong thing to be measuring.

Measurement