Bold360

AUGUST 20, 2017

Here are 8 elements of first call resolution success: 1. Waiting on hold, especially listening to recorded messages which say how important and valuable the call is, can actually create a situation where your customer is more frustrated than they were before they picked up the phone. Measuring Success of the FCR Call Center.

First Call Resolution 45

First Call Resolution Chatbots Self Service Multi-Channel 45

Storyminers

AUGUST 22, 2017

Jon Ferrara co-founded the pre-Facebook, pre-Internet, pre-LinkedIn CRM system called GoldMine. Their product is what many call the “world’s first social CRM.” Nimble delivers these social business insights within your work window so you can engage authentically on whatever channel your customers or prospects are using.

CRM 164

CRM Multi-Channel Social Media Connections 164

Storyminers

AUGUST 22, 2017

Jon Ferrara co-founded the pre-Facebook, pre-Internet, pre-LinkedIn CRM system called GoldMine. Their product is what many call the “world’s first social CRM.”. Nimble delivers these social business insights within your work window so you can engage authentically on whatever channel your customers or prospects are using.

CRM 113

CRM Multi-Channel Social Media Connections 113

Avaya

AUGUST 22, 2017

You are repeatedly told how important your call is, and after the third time you start to wonder how important it really is 3. Your cell phone signal failed, and the call was dropped. Digital assistants literally answer our beck and call. 2 Finally, you’re put into queue waiting for an available agent. Do not pass go.

Self Service 61

Self Service Contact Center Multi-Channel Connections 61