ShepHyken

JUNE 30, 2017

This week we feature an article by Shaista Haque who writes about the top technology trends of 2017 that she believes will disrupt customer experience benchmarks. Consistent innovation is the greatest invention for all generations.”. What comes to your mind when I talk about businesses revolutionizing their technology experience?

Government 88

Government Technology Trends Social Media 88

Clicktools

JUNE 30, 2017

by CallidusCloud CX Guest Blogger, Daniel Newman. ~~~. Customer experience is and always has been at the heart of business. Contrary to popular belief, customer experience should be the driver of the digital transformation; not technology advancements. . There is no exception to this. Knowing the Customer Journey.

Customer Centricity 45

Customer Centricity Customer Journeys Software Innovation 45

Avaya

JUNE 27, 2017

Technology is no longer part of the guest experience; it is the guest experience. Today, 40% of guests now regularly use hotel mobile apps. Overall, two-thirds say they have a better hotel experience when brands leverage the latest technologies. And 67% would sign up for location-based coupons and alerts.

Hospitality 53

Hospitality Guest Experience Hotels Entertainment 53