Sat.Jun 10, 2017 - Fri.Jun 16, 2017

Remove nps-metrics
article thumbnail

Moments of Truth at the Confirmit B2B Summit

Confirmit

Maxie had some great advice for the assembled group around how to address these issues, particularly around the way in which companies need to rethink their metrics and analytics. Net Promoter, Net Promoter Score, and NPS are trademarks of Satmetrix, Inc., All trademarks are the property of their respective owners. and Fred Reichheld.

B2B 40
article thumbnail

Why Your Customer Health Score is Probably Useless

Amity

Customer Health Score: The Customer Health Score has become a prominent metric for CS executives and Customer Success Managers (CSMs). Many companies also include customer satisfaction ratings, NPS scores and commercial relationships in that calculation. The Problem: The Current Customer Health Score is Useless.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Should Loyalty Metrics Be Reassessed Post-Pandemic?

Common questions include: Does Net Promoter Score® (NPS) still have the same predictive power? Do loyalty metrics need to be reassessed? Two years later, CX pros are still curious about the impact the pandemic has had on customer expectations and how to modify their CX measurement programs accordingly.

article thumbnail

Should Loyalty Metrics be Reassessed Post-Pandemic? And What About NPS?

They wonder: Does Net Promoter Score® (NPS) still have the same predictive power. Do loyalty metrics need to be reassessed? CX pros are examining the impact the pandemic has had on customer expectations and how they might need to modify their CX measurement programs. Have the drivers of customer experience changed?

article thumbnail

How to Leverage Quality Management to Transform the Customer Experience

Download this eBook and uncover how winning organizations are tapping into the right technology to improve Customer Satisfaction, NPS, and other key metrics.

article thumbnail

Forget CX: Measure "Ease of Doing Business" Instead

Speaker: Curtis Bingham, CEO, Chief Customer Officer Council

NPS and Loyalty are the new shiny. It is hard to correlate loyalty metrics with business results. Customer Experience is the new black. Companies are investing millions in improving CX. But our research indicates customer loyalty is simply the wrong thing to be measuring.