customer-confidence-contact-center 
Calabrio
APRIL 13, 2017
Timely insights about customer behavior. Better understanding of what your customers experience. Happier contact center agents. More loyal customers. The potential for contact center analytics is high. Confusion About Contact Center “Analytics”. Sounds great, right? Inadequate Planning.
Calabrio
APRIL 13, 2017
Timely insights about customer behavior. Better understanding of what your customers experience. Happier contact center agents. More loyal customers. The potential for contact center analytics is high. Confusion About Contact Center “Analytics”. Sounds great, right? Inadequate Planning.
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Calabrio
APRIL 13, 2017
Timely insights about customer behavior. Better understanding of what your customers experience. Happier contact center agents. More loyal customers. The potential for contact center analytics is high. Confusion About Contact Center “Analytics”. Sounds great, right? Inadequate Planning.
BlueOcean
APRIL 11, 2017
Their business model was founded on the cell phone industry equivalent of a unicorn: a customer-centric offering that puts affordability and flexibility at the forefront. In the summer of 2016, Blue Ocean was selected as the company’s outsourced contact center partner. Ready to take your customer service to the next level?
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A survey of 1,000 contact center professionals reveals what it takes to improve agent well-being in a customer-centric era. This report is a must-read for contact center leaders preparing to engage agents and improve customer experience in 2019.
NICE inContact
APRIL 12, 2017
Sheila McGee- Smith, founder of McGee-Smith Analytics, says, “True digital transformation touches every part of the business, but it begins in the contact center with customer care.” Why? They were growing at a rapid pace and had confidence that their growth was going to continue – if they could continue to innovate.
Kayako
APRIL 11, 2017
She will guide you through why customer care is so important and how teams can feel empowered to help their customers. You love doing everything that you can for your customers. Customers can make crazy requests. Sometimes their request is out of reach of what you can actually do for your customer.
Expert insights. Personalized for you.
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