ReviewTrackers

MARCH 30, 2017

The foundation for customer relationships stems from the customer experience at every customer touchpoint. “…Consumers are no longer only comparing banks to other banks to make a judgment on customer experience,” the authors write. “They are comparing financial institutions to the Amazons and Ubers of the world.”

Banking 50

Banking Social Media Financial Touchpoint 50

CSM Magazine

MARCH 28, 2017

In fact, a recent study shows nearly half (44%) of online consumers prefer using chatbots for customer service if brands get the experience right. Seamless integration of virtual customer assistants across touchpoints. Ultimately, this inefficient communication channel results in frustrated customers and wasted money.

Chatbots 59

Chatbots Brands Self Service Touchpoint 59

Informizely

MARCH 28, 2017

Fret not, because we’re shedding light on some of the signposts of effective customer surveys and how to use them to guide you down the path toward consumer enlightenment. And from the consumer perspective, they’re quick and easy to complete. Provided you’re using the right kinds of surveys in the right ways, that is.

Survey 40

Survey Tips Insurance Customers 40

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