customer-success-omnichannel 
Comm100
FEBRUARY 2, 2022
Does your customer service team have big plans for 2022? With the turbulence of the pandemic now settling down, there’s no excuse not to begin implementing strategies to improve your customer service and support operations. Be everywhere your customers need you with omnichannel . But where to begin?
Interactions
FEBRUARY 10, 2022
The promise of omnichannel–a seamless integration of automated self-service across digital and voice channels– had us believing that customers could call a business, pause the conversation, and then pick up the same conversation without losing context through texting. . Customers like conversation that feels natural.
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Zeisler Consulting
FEBRUARY 16, 2022
I’ve written before about the importance of being not necessarily just in all the channels, but those channels where your Customers want you to be. Omnichannel” is a cool-sounding word, but sometimes it’s a little overboard if nobody cares. Iron out all the details and fundamentals first, to make it smooth and Customer-centric.
Helpware
FEBRUARY 1, 2022
There is no doubt that customer support is integral to business success. However, providing quality customer support can be expensive and time-consuming especially when it needs to be performed across numerous channels. This is where outsourcing companies that specialize in omnichannel customer support come in.
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Companies with strong omnichannel strategies retain 56% more customers than those without them. Read this guide to learn what omnichannel customer service is, if it’s right for your organization, and how to make it successful so you can get a (very large) step ahead of your competitors.
Zeisler Consulting
FEBRUARY 16, 2022
I’ve written before about the importance of being not necessarily just in all the channels, but those channels where your Customers want you to be. Omnichannel” is a cool-sounding word, but sometimes it’s a little overboard if nobody cares. Iron out all the details and fundamentals first, to make it smooth and Customer-centric.
TechSee
FEBRUARY 2, 2022
In the last few years, call centers have experienced an awakening with pandemic-driven remote work models, increased demand for service, and rising awareness of the benefits of delivering a good customer experience. Learn how TechSee’s helped Achmea improve their core KPIs and enhance customer satisfaction . Data Analytics.
Speaker: Elissa Riddell, Justin Knowles, Melissa Maki, Ami Iceman-Haueter
The technology they’re implementing is often siloed creating inconsistent experiences as customers and members move from one channel to the next. In this webinar, you’ll hear from three financial institution leaders about how they’ve pivoted to provide an omnichannel experience to their customers and members, and their lessons learned.
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If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot. This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI.
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