October, 2019

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Automate or Die: 3 Key Takeaways from Bizagi Catalyst 19

Bizagi

Automation and integration have helped increase Universal’s claims volumes to the point where they have double their workload in five years while only hiring one additional employee. So, both employees and customers are benefiting from automation. Turn your processes into transactions.

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Multichannel vs. Omnichannel Customer Service: Which Is Right for You?

Ecrion

What’s more, customers are much more likely to tell other people about a poor customer service experience than a positive one. Multi-channel support is about giving your customers support over more than two different channels. Given the costs of hiring new employees , this is something you need to take seriously.

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Cultivating a Culture of Open Communication

Qualtrics

One of the key building blocks to creating a truly exceptional employee experience is cultivating an environment where employees feel free to both share and receive open and honest feedback. Underlying employees’ willingness to converse openly is a solid foundation of trust in the organization and the entire work environment.

Culture 26
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Customer Experience Strategy – 30 Ways to go about

SurveySparrow

I bet every business guru you turned to advised you to create a customer experience strategy to enhance customer experience, didn’t they? Companies with successfully implemented customer experience strategies are found to achieve higher customer satisfaction, increased revenues, and reduced customer churn. Yes, they sure did!!

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5 breakthrough in-store experiences (and the employees behind them)

Qualtrics

Increasingly, online and offline customer experiences form part of a merged ecosystem where shoppers move freely between multiple channels. Employees have an important role to play in making that happen. Multiple channels, one customer relationship. Multiple channels, one customer relationship.

Travel 34