Alliance by IFS

JANUARY 30, 2017

Mobile technology has become a part of the everyday lives of most customers, which has created a massive shift in customer expectations when it comes to service. Customers want more information from service organizations, along with faster and better service. Customer engagement. Customer engagement. Cost savings.

Connections 54

Connections Competitive Advantage Wireless Return on Investment 54

Michel Falcon Experience

JANUARY 31, 2017

I’ve been advising companies on customer experience, employee engagement and company culture for six years helping entrepreneurs learn the systems I leverage to build stronger and profitable relationships with customers and employees. Our mission at Baro is simple: to consistently deliver seamless experiences.

Employee Engagement 105

Employee Engagement Engagement Customer Experience Culture 105

Speaker: Sarah Tarraf, Director of Customer Experience, Gongos & David Robbins, Account Strategist, Gongos

Customer experience is at a tipping point. Despite increasing investment in tools and technologies, executives still struggle to demonstrate the impact to the bottom line – and perhaps more importantly, the value these bring to customers. But tools and technologies aren’t enough.

Customer Centricity