Happy or Not

MARCH 20, 2023

Fortunately, technology has a solution to this problem. Using artificial intelligence, retailers are now receiving detailed data about the age, gender, time and location of each customer entering their stores. Measure Consumer Behavior As brands evolve, they often need to ensure they are still engaging with the right customers.

Technology 36

Technology Retail Consumers Measurement 36

AWS Machine Learning

MARCH 20, 2023

Overview of the technology EC2 C6i instances are powered by third-generation Intel Xeon Scalable processors (also called Ice Lake) with an all-core turbo frequency of 3.5 Latency and throughput measured with 10000 Inference queries to Sage maker endpoints. We use Intel extensions for PyTorch for an effective INT8 deployment workflow.

Examples 83

Examples Comparison Software How To 83

eglobalis

MARCH 20, 2023

Evolving Your B2B Customer Experience and Employee Experience Maturity Model? Return to the Customer Experience Key Pillars. The post Evolving Your B2B Customer Experience Maturity Model? The Return to the CX Key Pillars. appeared first on Eglobalis.

B2B 118

B2B Customer Experience Employee Experience Customers 118

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Two years later, CX pros are still curious about the impact the pandemic has had on customer expectations and how to modify their CX measurement programs accordingly. To answer these questions, we analyzed VOC data from programs across a variety of verticals – including Financial Services, Healthcare, B2B Services, Technology, and more.

Loyalty

Advertiser: ZoomInfo

In our 24-criterion evaluation of B2B marketing data providers, we identified the 11 most significant vendors — Data Axle, Dun & Bradstreet, Enlyft, Global Database, InsideView, Leadspace, Oracle, SMARTe, Spiceworks Ziff Davis, TechTarget, and ZoomInfo Technologies — and researched, analyzed, and scored them.

B2B

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Turning CX program outcomes into measurable business results: It’s the number one challenge facing today’s CX professionals. With most companies slow to adopt a truly customer-centric approach, organizational and technological silos are mostly to blame for the uphill battle.

Customer Centricity

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CX pros are examining the impact the pandemic has had on customer expectations and how they might need to modify their CX measurement programs. After analyzing VOC data from verticals including Financial Services, Healthcare, B2B Services and Technology, we found some interesting answers. Do loyalty metrics need to be reassessed?

NPS

Speaker: John Goodman, Vice Chairman, CCMC, Customer Care Measurement & Consulting

Technology has elevated every aspect of the customer journey. Too often, CSRs use technology as a crutch rather than a tool, and it's starting to show--57% of customer rage results are technology-based. Join John Goodman, Vice Chairman of Customer Care Measurement and Consulting, author of Customer Experience 3.0,

Customer Satisfaction

Speaker: Elissa Riddell, Justin Knowles, Melissa Maki, Ami Iceman-Haueter

The technology they’re implementing is often siloed creating inconsistent experiences as customers and members move from one channel to the next. Focus will be centered on the benefits of investing in omnichannel technology to help create customized, consistent, and branded experiences across your institution’s buyer journey.

Customer Experience

Speaker: Helena Chen, Director of Product Marketing & Marilyn Cassedy, VP of Customer Success

Unfortunately, these measures act more as a band-aid providing temporary relief, rather than a long-term solution. How to harness conversational AI technology to improve the employee experience. Combined with the Great Resignation and a candidate-driven market, it’s become a perfect storm for contact centers.

Contact Center

Speaker: Rana Gujral, CEO at Behavioral Signals

Customer service technology has largely been the same for decades. How Behavioral AI can have an impact on the quality of customer conversations with a measurable increase of 20% in actual outcomes. This means you can’t afford to put your customers on hold for long or deliver poor communication.

Customer Service

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If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot. This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI.

Contact Center