Forrester's Customer Insights

MAY 17, 2022

I can help data, technology, and business leaders influence culture change and ignite insight-driven decision making at their organizations. Tell us about yourself: I help people seek, solicit, and speak data & information in safe to share environments.

Data 49

Data Meeting Leadership Culture 49

CSM Magazine

MAY 17, 2022

Director, Emerging Technologies, Zendesk. Sean Peters, Head of ACX Services at Ada, explains how TheLoops has had a significant cultural impact on his organization: “I think the biggest impact has been around internal prioritization. By using TheLoops support now becomes a driver of revenue for the business.

Trends 59

Trends Customer Satisfaction Culture Analytics 59

Magellan Solutions

MAY 17, 2022

IT and other technology-based businesses could benefit well from a traditional call center setting in order to guide their customers with troubleshooting and other complex issues. . This also boosts morale among agents, as a healthy office culture plays a big role in boosting a team’s performance. . Phone calls are more personal.

Call Center 40

Call Center Social Media Omni-Channel Software 40

NobelBiz

MAY 17, 2022

With the advancement of digital technology, client contacts have expanded beyond the phone to include social media, webchats, and more. Finally, high agent turnover costs the contact center money because it must continually educate new recruits: a loyal team improves the quality of service to clients.

Call Center 52

Call Center Customer Service Contact Center Social Media 52

Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in!

Leadership

Speaker: Conference Speakers

Today’s teams need to operate cohesively like never before, managing the pace of both technological change and customer needs and demands. Topics will include: Cultivating Operational Agility: Leadership, Culture, and How New Tech Like Headless, Composable/MACH and Low Code Change the Game.

Customer Experience