Magellan Solutions

JULY 25, 2021

Without even doing your homework if who you are calling has little to no interest with what you’re offering. . Philippines outbound call center identifies the right criteria for your list. Then they replicate those criteria in your calling list. . However, this may only sound true when you do this in-house. Efficiently.

Call Center 52

Call Center B2B Contact Center Training 52

Speaker: Gary Davis, SmartAction CEO

Join us for this webinar as Gary Davis, SmartAction CEO, shares insights and best practices for implementing AI virtual agents in the contact center. How automating a customer service call isn’t as simple as using a script from a human interaction. The potential ROI when conversational automation is done right.

Virtual Agent

Speaker: Sofia Burton & Tiffany O'Malley from SmartAction

Contact center leaders have faced an onslaught of burdens exacerbated by the pandemic. Agent attrition has always been a huge problem, but now the difficulties of the worker shortage make securing live agents for call centers highly competitive. How do you make a real case for implementing self-service in the contact center?

ROI

Advertiser: Vanilla Forums

As customer demands continue to grow, more organizations are looking to digitize their customer support journey, since the more traditional methods of support such as the call-center are no longer fulfilling customer needs. How to predict the ROI of digital transformation initiatives.

Customers