Wed.Apr 07, 2021

Remove customer-confidence-brands
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How to Optimize Reputational Risk Management in Banks

ReviewTrackers

Negative reputation, meanwhile, can drive away potential clients and increase customer churn. A 2017 global risk management survey found that damage to brand and reputation is ranked as the top risk management concern. Reputational risk can cause damage to a bank’s brand and reputation. Its impact is very real.

Banking 94
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Why Customer Success Should Care About Review Sites And Which Ones To Focus On

ChurnZero

In order to feel confident about your buying decision you might do many things to vet the solution including testing out a free trial, speaking to references, looking at comparison reports and last but not least looking at multiple customer reviews. . But why should your company care about software review sites? TrustRadius.

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How to Use Data to Build Strong Customer Communities

Speaker: Carrie Melissa Jones Founder, Gather Community Consulting

Mediocre, copycat brand communities that fail to deliver on employee or customer expectations. But, brands can avoid this. Confidently conduct interviews, surveys, workshops, and other forms of research that help your community deliver continued impact to your business. Plan community-specific research.

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The Health of the Contact Center: Are You Ready for 2019?

A survey of 1,000 contact center professionals reveals what it takes to improve agent well-being in a customer-centric era. This report is a must-read for contact center leaders preparing to engage agents and improve customer experience in 2019.