Totango

APRIL 6, 2021

During the live presentation of the Steps to Scale Your Customer Success Operations Overnight webinar, Wisr’s VP of Customer Success Christine Knific answered several questions from attendees. How do you track customer interactions? We track our interactions primarily by logging touchpoints in Totango.

CRM 62

CRM Roadmap Customer Success Customers 62

Lithium

APRIL 6, 2021

If there is anything we learned this year, communication is a significant key to success. Brands want their customers to feel like they have their back through every step of the support process, as well as the conversion funnel. Some blog areas are limited to Khoros customers only. Turning your customers into a community.

Customer Journeys 52

Customer Journeys Analytics B2C Roadmap 52

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Customer onboarding is a very crucial – yet sometimes overlooked – step in the customer journey. A successful customer onboarding process improves efficiency, increases capacity and decreases churn.

Customer Success

Advertiser: Interactions LLC

The quality of a customer care strategy can make or break a company. Simply resolving a customer service issue or complaint is no longer enough— in a competitive, customer-obsessed environment, there is always room for improvement. And do all of this while reducing the ever increasing cost and complexity of customer care.

Customer Care

Speaker: Scott Baldwin of ProductBoard

Through in-depth user insights, a clear product strategy, and an inspiring roadmap. Listening to the voice of the customer (VoC) and utilizing product feedback and ideation are some of the most effective ways to do just that. How community-led and product-led growth can act as multipliers for a product's success.

Sports

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If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot. This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI.

Contact Center