XM Institute Founder Bruce Temkin: ‘Every process that touches a human can be improved with XM’
Qualtrics
JANUARY 22, 2021
I learn by trying to understand why things happen, why people behave the way they do – whether they’re customers, employees, or executives – which helps me understand why organizations act the way they do. Throughout their eight-year success as the Temkin Group, Bruce and Karen worked closely with us and other CX vendors.
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