poor-customer-service-customer-success 
SmartKarrot
JANUARY 19, 2021
The success of your company is directly proportional to how thoroughly your customers are satisfied with you. The satisfaction score of a customer is a critical determinant that portrays how far-fetched their loyalty will go on. Only a fully satisfied customer will revert to you and will do more business.
Speaker: Gary Davis, SmartAction CEO
Understanding the work involved before and after you deploy a virtual agent makes all the difference between a poor customer experience and one that’s on par with your best live agent. You’ll learn: The internal stakeholders you need to involve and engage to make your conversational AI project a successful one.
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